Ratings based on 510 Verified Reviews

4.4 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from singapore

Furniture of the room

Posted Dec 28, 2017
I booked the hotel due to the nice picture of the room furniture, but disapointted found the leather liner of bed and drawer of table rottern, it makes the quality of the hotel downgrade to a old and not worth five star hotel, how can you rate a hotel to a five star with broken furniture
Comment from Hotel Management
Jan 8, 2018 by Sofitel Guangzhou Sunrich, Hotel Management
Dear katherine Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Guangzhou Sunrich. We are sorry that your experience did not meet your expectations and please allow us to express our sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer. Your comments will be shared with our team to continuously improve the quality of our services. It is our hope that you will give us the opportunity to better serve you in the near future. Sofitel Guangzhou Sunrich
5 out of 5
Recommended
for Families
by A verified traveler from Singapore

Could be better

Posted Dec 14, 2017
Pros: Good location, easy to move around; nice deco, especially for seasonal greetings; room is comfy
Cons:
My wife, my 1-year old boy and I stayed for 5 nights for our vacation and overall had good experience with Sofitel Guangzhou. Nice hotel as advertised, friendly stuff, and big room with nice views. The hotel provided us a baby cot and it's nice. We're however disappointed with the food, as buffet breakfast is mediocre really, we had twice and I think it's too much. We asked for coffee but waitress never came back. We had a look at the restaurant menu, and felt that the prices are significantly inflated.
Comment from Hotel Management
Jan 8, 2018 by Sofitel Guangzhou Sunrich, Hotel Management
Dear Luke, Bonjour! Thank you very much for your constructive feedback. We are sorry that our breakfast did not meet your expectations and please allow us to express our apologies. At Sofitel, we strive to provide a superior service experience for every customer. Your comments has been shared with our F&B team to continuously improve the quality of our services. It is our hope that you will give us the opportunity to better serve you in the near future. Sofitel Guangzhou Sunrich
5 out of 5
Recommended
for Everyone
by A verified traveler

Great for Canton Fair!

Posted Nov 4, 2017
Very cooperative staff and nice location if visiting for Canton/Trade fair.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal Canada

Posted Nov 4, 2017
It was perfect. Everything exceeded my expectations.
3 out of 5
Recommended
for Everyone
by A verified traveler from Australia.

Nice hotel But a bit far from tha Canton Fair.

Posted Oct 19, 2017
The staff are very poor at speaking english. The 3 Restaurants are extremely overpriced and provide poor service mostly through poor communication skills. But overall the hotel was comfortable and clean.
Comment from Hotel Management
Oct 23, 2017 by Sofitel Guangzhou Sunrich, Hotel Management
Dear Hampar, Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Guangzhou Sunrich. We are sorry that your experience did not meet your expectations and please allow us to express our sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer. Your comments have been shared with our team to continuously improve the quality of our services. The hotel Training Manager is conducting English courses in the entire hotel. It is our hope that you will give us the opportunity to better serve you in the near future. Sofitel Guangzhou Sunrich
4 out of 5
Recommended
for Everyone
by A verified traveler from Colombia

Really good service

Posted Oct 10, 2017
The Staff in the hotel is so helpfull. The rooms are perfect, and the Breakfast is so good. I really don't like recomend, but this Hotel is perfect for me.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Worth every penny

Posted Oct 1, 2017
Good price for such a very luxury hotel experience. Restaurant prices were cheaper than expected asw.
2 out of 5
by Janesh Harish

Worst Sofitel Branch!

Posted Sep 24, 2017 on Hotels
The worst Sofitel Hotel I have ever stayed in. Nobody helped my wife and myself with the luggage when we arrived, we literally carried things ourselves. The lines at reception are long. We ordered a sandwich in the room and it took more then 50 minutes to arrive, yes a simple sandwich. Concierge is rude or maybe it's just the language barrier, if it is the later then surely the hotel should hire staff that are multi lingual. I have stayed at better hotels for the same place in the city. Marriot! Crown Plaza and Garden Hotel are better options.
Comment from Hotel Management
Oct 23, 2017 by Fredrik Genberg, Hotel Management
Dear Janesh Harish, Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Guangzhou Sunrich. We are sorry that your experience did not meet your expectations and please allow us to express our sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer. Your comments will be shared with our team to continuously improve the quality of our services. It is our hope that you will give us the opportunity to better serve you in the near future. Sofitel Guangzhou Sunrich
5 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Staying with a style

Posted Aug 29, 2017
Couldn't be more happier than staying in the French style hotel
Comment from Hotel Management
Sep 1, 2017 by Sofitel Guangzhou Sunrich, Hotel Management
Dear guest Bonjour! Thank you very much for your constructive feedback. It will be a pleasure to welcome you back in a near future. Sofitel Guangzhou Sunrich
4 out of 5
by Roy Tak Chun

This traveler left a rating score only Posted Jul 25, 2017 on Hotels