Ratings based on 462 Verified Reviews

4.4 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Amazing

Posted Nov 7, 2017 on Hotels
Love everything about it, especially the staff! Thank you for being so helpful
Comment from Hotel Management
Nov 8, 2017 by PRMgrTheWestinGZ, Hotel Management
Dear guest, Thank you for taking the time to give us your feedback. We are happy to hear that you enjoyed your time with us. Your approval will be the biggest driven force to continually enhance the quality of our services and products. We are aiming at customizing care and attention for each guest and creating an individualized experience. We hope that you will give us the opportunity to welcome you back to The Westin Guangzhou in the very near future. Stay well, Hotel Management Team The Westin Guangzhou
5 out of 5
by A verified traveler

Posted Nov 4, 2017 on Hotels
Comment from Hotel Management
Nov 6, 2017 by PRMgrTheWestinGZ, Hotel Management
Dear guest, Thank you for taking the time to give us your feedback. Your approval will be the biggest driven force to continually enhance the quality of our services and products. We are aiming at customizing care and attention for each guest and creating an individualized experience. We hope that you will give us the opportunity to welcome you back to The Westin Guangzhou in the very near future. Stay well, Hotel Management Team The Westin Guangzhou
4 out of 5
by A verified traveler

Posted Nov 1, 2017 on Hotels
Comment from Hotel Management
Nov 2, 2017 by PRMgrTheWestinGZ, Hotel Management
Dear guest, Thank you for taking the time to give us your feedback. Your approval will be the biggest driven force to continually enhance the quality of our services and products. We are aiming at customizing care and attention for each guest and creating an individualized experience. We hope that you will give us the opportunity to welcome you back to The Westin Guangzhou in the very near future. Stay well, Hotel Management Team The Westin Guangzhou
5 out of 5
by A verified traveler

Posted Oct 30, 2017 on Hotels
Comment from Hotel Management
Nov 1, 2017 by PRMgrTheWestinGZ, Hotel Management
Dear guest, Thank you for taking the time to give us your feedback. Your approval will be the biggest driven force to continually enhance the quality of our services and products. We are aiming at customizing care and attention for each guest and creating an individualized experience. We hope that you will give us the opportunity to welcome you back to The Westin Guangzhou in the very near future. Stay well, Hotel Management Team The Westin Guangzhou
4 out of 5
by Erwin

Posted Oct 29, 2017 on Hotels
Comment from Hotel Management
Oct 31, 2017 by PRMgrTheWestinGZ, Hotel Management
Thank you so much for staying at The Westin Guangzhou and we appreciate your time to post your feedback here. Your feedback is essential for us to improve.
4 out of 5
by Rohan

Good clean hotel but wifi sucks and food mesiocre

Posted Oct 29, 2017 on Hotels
Hotel was good and clean but the Wifi of the hotel was terrible. My phone was not able to connect to it and the hotel staff were unable to help... on a business trip not having Wifi is a bummer...also the food at the restaurant was mediocre
Comment from Hotel Management
Oct 31, 2017 by PRMgrTheWestinGZ, Hotel Management
Dear valued guest, Thank you so much for staying at The Westin Guangzhou. Your comments are well received and we have shared your feedback with the relevant departments and teams. Please accept our apologies for your experience about Wi-Fi. We valued your feedback and suggestions which will certainly help us make further improvement. We hope that we could be awarded another opportunity to redeem ourselves and have you experience an uplifting Westin stay. Wish you a nice trip. Stay well, Hotel Management Team The Westin Guangzhou
4 out of 5
Recommended
for Everyone
by A verified traveler from SURREY CANADA

best location

Posted Oct 20, 2017
NICE CLEAN HOTEL TO STAY WITH FAMILY ,FOR BUSINESS PRETTY MUCH FOR EVERY ONE.
Comment from Hotel Management
Oct 23, 2017 by The Westin Guangzhou, Hotel Management
Dear guest, Thank you for taking the time to give us your feedback. We are happy to hear that you enjoyed your time with us. Your approval will be the biggest driven force to continually enhance the quality of our services and products. We are aiming at customizing care and attention for each guest and creating an individualized experience. We hope that you will give us the opportunity to welcome you back to The Westin Guangzhou in the very near future. Stay well, Hotel Management Team The Westin Guangzhou
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Nice hotel and friendly receptionist

Posted Oct 10, 2017
I am surprised that when I checked in they told me my room was upgraded for free. And the hotel is cool and nice clean! I will check in here next time when I am back in the future.
Comment from Hotel Management
Oct 11, 2017 by The Westin Guangzhou, Hotel Management
Dear guest, Thank you for taking the time to give us your feedback. We are happy to hear that you enjoyed your time with us. Your approval will be the biggest driven force to continually enhance the quality of our services and products. We are aiming at customizing care and attention for each guest and creating an individualized experience. We hope that you will give us the opportunity to welcome you back to The Westin Guangzhou in the very near future.
5 out of 5
by Allyson

Posted Oct 9, 2017 on Hotels
Comment from Hotel Management
Oct 13, 2017 by PRMgrTheWestinGZ, Hotel Management
Dear guest, Thank you for taking the time to give us your feedback. Your approval will be the biggest driven force to continually enhance the quality of our services and products. We are aiming at customizing care and attention for each guest and creating an individualized experience. We hope that you will give us the opportunity to welcome you back to The Westin Guangzhou in the very near future. Stay well, Hotel Management Team The Westin Guangzhou
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Posted Sep 29, 2017
Consistently good service and a great property overall.
Comment from Hotel Management
Oct 9, 2017 by The Westin Guangzhou, Hotel Management
Dear guest, Thank you for taking the time to give us your feedback. We are happy to hear that you enjoyed your time with us. Your approval will be the biggest driven force to continually enhance the quality of our services and products. We are aiming at customizing care and attention for each guest and creating an individualized experience. We hope that you will give us the opportunity to welcome you back to The Westin Guangzhou in the very near future.