Ratings based on 425 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

So good I didn't want to leave

Posted Nov 13, 2017
Pros: What's not to like?
Location: CITIC plaza across the road. GZ East railway for fast trains. Variety of food options within easy walking distance.
One night was not enough at this wonderful place, so I had to stay another. 45 minutes and only 7 RMB to/from the airport on Line 3 (no changes). The hotel is so conveniently situated 5 mins walk from Linhexi Metro station. Access all areas of Guangzhou efficiently through the metro system (with good English signage). Also, GZ East station is just one stop away for the bullet train to Shenzhen or elsewhere. The dilemma is whether to go out or just simply enjoy the superb facilities of the hotel.
Comment from Hotel Management
Nov 15, 2017 by The Westin Guangzhou, Hotel Management
Dear guest, Thank you for taking the time to give us your feedback. Your approval will be the biggest driven force to continually enhance the quality of our services and products. We are aiming at customizing care and attention for each guest and creating an individualized experience. We hope that you will give us the opportunity to welcome you back to The Westin Guangzhou in the very near future. Stay well, Hotel Management Team The Westin Guangzhou
4 out of 5
Recommended
for Everyone
by A verified traveler from SURREY CANADA

best location

Posted Oct 20, 2017
NICE CLEAN HOTEL TO STAY WITH FAMILY ,FOR BUSINESS PRETTY MUCH FOR EVERY ONE.
Comment from Hotel Management
Oct 23, 2017 by The Westin Guangzhou, Hotel Management
Dear guest, Thank you for taking the time to give us your feedback. We are happy to hear that you enjoyed your time with us. Your approval will be the biggest driven force to continually enhance the quality of our services and products. We are aiming at customizing care and attention for each guest and creating an individualized experience. We hope that you will give us the opportunity to welcome you back to The Westin Guangzhou in the very near future. Stay well, Hotel Management Team The Westin Guangzhou
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Nice hotel and friendly receptionist

Posted Oct 10, 2017
I am surprised that when I checked in they told me my room was upgraded for free. And the hotel is cool and nice clean! I will check in here next time when I am back in the future.
Comment from Hotel Management
Oct 11, 2017 by The Westin Guangzhou, Hotel Management
Dear guest, Thank you for taking the time to give us your feedback. We are happy to hear that you enjoyed your time with us. Your approval will be the biggest driven force to continually enhance the quality of our services and products. We are aiming at customizing care and attention for each guest and creating an individualized experience. We hope that you will give us the opportunity to welcome you back to The Westin Guangzhou in the very near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Posted Sep 29, 2017
Consistently good service and a great property overall.
Comment from Hotel Management
Oct 9, 2017 by The Westin Guangzhou, Hotel Management
Dear guest, Thank you for taking the time to give us your feedback. We are happy to hear that you enjoyed your time with us. Your approval will be the biggest driven force to continually enhance the quality of our services and products. We are aiming at customizing care and attention for each guest and creating an individualized experience. We hope that you will give us the opportunity to welcome you back to The Westin Guangzhou in the very near future.
4 out of 5
by A verified traveler from Beijing, China

Good location

Posted Sep 18, 2017
Pros: The fitness center of the hotel is quite good.
Cons: There could be a greater variety at breakfast. The food at the Italian restaurant on the 40th floor is too expensive.
Location: Two shopping centers and a lot of eating places.
The Westin Goungzhou has a very good location, right in the center of Tianhe district. There are two shopping centers nearby.
Comment from Hotel Management
Sep 19, 2017 by The Public Relationship Department, Hotel Management
Dear guest, Thank you so much for staying at The Westin Guangzhou and we appreciate your time to post your feedback here. Your feedback is essential for us to improve. Your comments are well received and we have shared your feedback with our F&B team respectively. Please be assured that we will continue to improve our daily operations to ensure that our guests will experience the services that they have come to expect of a Westin hotel. We hope every effort from us will help you restore your sense of well-being and get you back to your best self. Be well, Hotel Management Team The Westin Guangzhou
4 out of 5
by ping

Posted Aug 11, 2017 on Hotels
overall is a nice hotel, close to train station and room is spacious . One concern is the coffee maker in the room, it is intended for coffee, but for tea. Hope to provide proper coffee in the room.
Comment from Hotel Management
Aug 21, 2017 by PRMgrTheWestinGZ, Hotel Management
Dear guest, Thank you for taking the time to give us your feedback. Your approval will be the biggest driven force to continually enhance the quality of our services and products. We are aiming at customizing care and attention for each guest and creating an individualized experience. We hope that you will give us the opportunity to welcome you back to The Westin Guangzhou in the very near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel to chill in the city

Posted Jul 21, 2017
thr room was big enough, comfortable and the bathroom was perfect. Recommend to stay this hotel
Comment from Hotel Management
Jul 24, 2017 by Rachel, Hotel Management
Dear guest, Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience. We are delighted to hear that you had a wonderful time here. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve. We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived. Stay well, Hotel Management Team The Westin Guangzhou
5 out of 5
by Winnie Hiu Fung

Awesome stay!!!

Posted Jul 10, 2017 on Hotels
Location is good, it's about 10-15 minutes walk from the East Railway station. The area feels safe and easy access to metro and bus. The room is clean and comfortable. Staff are helpful and speaks fluent English. Breakfast was excellent with both western and Chinese options.
Comment from Hotel Management
Jul 24, 2017 by PRMgrTheWestinGZ, Hotel Management
Dear guest, Thank you for choosing The Westin Guangzhou and sharing with us of your stay experience. We are delighted to hear that you had a wonderful time here. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve. We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived. Stay well, Hotel Management Team The Westin Guangzhou
5 out of 5
by Yew Wai

Good hotel

Posted Jul 5, 2017 on Hotels
The hotel is fairly convenient if you take the Metro from the airport. It's only RMB7 and takes about 40 min + another 5-10 min walk thru CITIC Plaza to the hotel. It's a lot faster than taking a cab that will cost a lot more. Location wise there's a mall across with some fast food and restaurants. Behind the hotel too are some good restaurants. Not too far, you can get good dimsum. The rooms are spacious. TV channels are all in HD unlike some other 5* hotels. I'd stay here again.
Comment from Hotel Management
Jul 11, 2017 by PRMgrTheWestinGZ, Hotel Management
Dear guest, Thank you for taking the time to give us your feedback. We are happy to hear that you enjoyed your time with us. Your approval will be the biggest driven force to continually enhance the quality of our services and products. We are aiming at customizing care and attention for each guest and creating an individualized experience. We hope that you will give us the opportunity to welcome you back to The Westin Guangzhou in the very near future.
5 out of 5
by Yu-Wei

Great Hotel to stay in Guangzhou

Posted Jun 18, 2017 on Hotels
Reserved the wrong Westin, but it turn out not that far from the exhibition center in Pazou. The room is very comfortable, feel like home , will come back again.
Comment from Hotel Management
Jun 28, 2017 by PRMgrTheWestinGZ, Hotel Management
Dear guest, Thank you for taking the time to give us your feedback. We are happy to hear that you enjoyed your time with us. Your approval will be the biggest driven force to continually enhance the quality of our services and products. We are aiming at customizing care and attention for each guest and creating an individualized experience. We hope that you will give us the opportunity to welcome you back to The Westin Guangzhou in the very near future.