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Reviews of Sheraton Changzhou Xinbei Hotel

4.5 out of 5
Sheraton Changzhou Xinbei Hotel
#88-1 Tong Jiang Zhong Rd, Xinbei Distr, Changzhou, Jiangsu

Reviews

8.8

Excellent

Rating 10 - Excellent. 46 out of 85 reviews" "
Rating 8 - Good. 29 out of 85 reviews" "
Rating 6 - Okay. 5 out of 85 reviews" "
Rating 4 - Poor. 4 out of 85 reviews" "
Rating 2 - Terrible. 1 out of 85 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Siming

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 5 nights in Jul 2023

10/10 Excellent

Sammy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!!
Great hotel with a friendly staff. Great breakfast buffet and room service available. Very nice hotel. Always greeted with a smile and staff that is willing to help with all your needs
Stayed 2 nights in Jul 2023

10/10 Excellent

Sammy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
This was my second stay at this hotel during my trip. Once again I was greeted with smiling faces and a friendly staff. I will definitely recommend and visit again in the near future
Stayed 5 nights in Jul 2023

8/10 Good

xiufang

Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked a couple of nights at the Sheraton as a small staycation due to being unable to leave the city thanks to pandemic lockdowns. As far as changzhou goes this is a good location a couple of good western restaurants nearby, Istanbul (Turkish) and Koala (Australian Bar) right next to a big shopping mall although these are everywhere in china so nothing special. The room was comfortable, big SOFT bed (important to check in China) and clean, my only complaint would be the ac didn’t work particularly well and it did get fairly warm in the room, not unbearable by any stretch but I personally like being cool. I do know a lot of hotels have ac restrictions because of covid which might be the issue. One night I decided to have dinner in the restaurant which was a disappointment, the food wasn’t necessarily bad but there were limited options, I have eaten in the restaurant previously through work when their seemed to be more choice so perhaps it depends on whether they’re holding events. Definitely a nice hotel overall if you’re staying in Changzhou
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveler

Stayed 3 nights in Dec 2019
Response from Johnny Dong General Manager of Sheraton Changzhou on Dec 25, 2019
Dear guest, We sincerely thank you for your recognition and support of Sheraton Changzhou Xinbei Hotel. Your praise is our greatest encouragement. We launched Bonvoy promotion rate of most 95% discount, we sincerely respect you come to hotel soon, I wish you have a good day!

10/10 Excellent

Choo Wai

Business traveler
Liked: Cleanliness, staff & service, room comfort
Nice hotel in a good location.
Wifi speed is slow and sometimes gets disconnected. Sauna room and swimming pool shower rooms not so cleaned and well maintained. Other than that, everything else is good.
Stayed 3 nights in Oct 2019
Response from Johnny Dong General Manager of Sheraton Changzhou on Nov 21, 2019
Dear guest, Thank you for choosing Sheraton Changzhou Xinbei Hotel and sharing your feedback with us. We apologize for the dissatisfactory experience during your stay. We will continue to improve our services and facilities to make your stay more enjoyable. Thank you again for your comments. We sincerely invite you to visit the hotel again. All our staff will try our best to provide you with a more comfortable and satisfactory stay experience. I wish you have a good day!

8/10 Good

Verified traveler

Stayed 3 nights in Aug 2019
Response from Johnny Dong on Aug 21, 2019
Distinguished guest: Thank you for sharing your stay experience with us online after checking into Sheraton Changzhou Xinbei Hotel. We will continue to do our best in every service and try our best to create a wonderful experience for our guests. We sincerely respect you come to hotel soon, I wish you have a good day!

10/10 Excellent

Jianpeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Johnny Dong on Jul 15, 2019
Dear guest, We sincerely thank you for your recognition and support of Sheraton Changzhou Xinbei Hotel.We launched Marriott BONVOY promotion rate of most 95% discount, we sincerely respect you come to hotel soon, I wish you have a good day!

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Johnny Dong on Jun 20, 2019
Dear guest, We sincerely thank you for your recognition and support of Sheraton Changzhou Xinbei Hotel.We launched Marriott BONVOY promotion rate of most 95% discount, we sincerely respect you come to hotel soon, I wish you have a good day!

10/10 Excellent

Ofer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I asked for a change of room and got an upgraded room without special request. The room had a washing and dryer machine which was useful, and an electric bidet toilet seat - nice! I really liked that room and thank the staff for upgrading..
Stayed 7 nights in Mar 2019
Response from Johnny Dong on Jun 13, 2019
Dear guest, We sincerely thank you for your recognition and support of Sheraton Changzhou Xinbei Hotel. Your praise is our greatest encouragement. We launched SPG promotion rate of most 95% discount, we sincerely respect you come to hotel soon, I wish you have a good day! Johnny Dong General Manager of Sheraton Changzhou Xinbei Hotel

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Good value for money
The hotel is comfortable, staff is friendly, breakfast is good and plenty of choice. The room is spacious and comfortable. Location is also good - plenty of restaurants, malls and shops around
Stayed 5 nights in Mar 2019
Response from Jonny Dong General Manager of Sheraton Changzhou X on Mar 13, 2019
Dear guest, We sincerely thank you for your recognition and support of Sheraton Changzhou Xinbei Hotel. Your praise is our greatest encouragement. We launched Marriott BONVOY promotion rate of most 95% discount, we sincerely respect you come to hotel soon, I wish you have a good day!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
as usual a good stay
Everything OK; Only problem, which is generally in China: the heating is set to one million degrees and cannot be reduced.
Stayed 2 nights in Jan 2019
Response from Jonny Dong on Jan 29, 2019
Thank you very much for your feedback. you can contact us to convey your room requirements before your next stay. We can open windows to cool your room in advance or arrange the room which with appropriate relative temperature. At the same time, we will convey your opinions to the relevant departments so that they can Improve this problem. Thank you again for your comments. We sincerely invite you to visit the hotel again. All our staff will try our best to provide you with a more comfortable and satisfactory stay experience. I wish you have a good day! Jonny Dong General Manager of Sheraton Changzhou Xinbei Hotel

10/10 Excellent

Dan, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Received great help and good service from Miranda and Joanna (Front Desk). also teh Room Service was good too.
Stayed 1 night in Nov 2018

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Business type hotel
In general hotel stay was satisfied. Good for a business purpose.
Stayed 4 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied stay in Sheraton
Good hotel Nice people Good service Delicious breakfast with many choices Very near to my meeting place

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great service. They don't speak very well English but they tried very hard and everything we need it they made sure to get it for us.
Stayed 6 nights in Jul 2017

10/10 Excellent

Ming Nang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from vannix on Jun 18, 2016
Dear distinguished guest, Thanks for choosing to stay at Sheraton Changzhou Xinbei Hotel and taking your time to share your nice experience with us. We are delighted to know that you stayed well and were satisfied with our location and staffs. It is my great pleasure to pass your encouraging words to all the associates at Sheraton Changzhou Xinbei Hotel. And we will try our best to deliver a great guest experience to all guests. Thank you again and we are looking forward to welcoming you back in the future.

6/10 Okay

Pedro M, Jacksonville, Fl

Liked: Staff & service
Beatiful hotel but need to improve cleaning
Nice hotel but internet was so slow. Bathroom cleaness need to improve.
Response from vannix on Jan 16, 2016
Dear valued guest, Thanks for choosing to stay at Sheraton Changzhou Xinbei Hotel and taking your time to express your experience stay at here. We are so disappointed to learn that your experience fell short of your expectations, and we are sincerely sorry for any inconvenience caused during your stay. We will improve our service and equipment & facilities in the following time to meet the expectation of the guest. We are looking forward to welcoming you back.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel in changzhou
good location, very comfortable stay
Response from vannix on Jan 16, 2016
Dear distinguished guest, Thanks for choosing to stay at Sheraton Changzhou Xinbei Hotel and taking your time to share your nice experience with us. We are delighted to know that you stayed well and were satisfied with our location and staffs. It is my great pleasure to pass your encouraging words to all the associates at Sheraton Changzhou Xinbei Hotel. And we will try our best to deliver a great guest experience to all guests. Thank you again and we are looking forward to welcoming you back in the future.

4/10 Poor

Qiang, China

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor Service
While my stay itself was pleasant - it is in a great location, rooms conditions are good, I am very unhappy with the service, particularly after one incident. I noticed I was overcharged for my stay because they used an incorrect RMB-USD exchange rate. Even though I brought this to their attention and they recognized the incorrect charge but they did nothing to correct it because they said I had to let them know on the day of transaction, which I didn't. I would've rated 5 if this matter was properly resolved but I was disappointed.
Response from vannix on Jan 16, 2016
Dear valued guest, Thanks for choosing to stay at Sheraton Changzhou Xinbei Hotel and taking your time to express your experience stay at here. We are so disappointed to learn that your experience fell short of your expectations, and we are sincerely sorry for any inconvenience caused during your stay. We will improve our service in the following time to meet the expectation of the guest. We are looking forward to welcoming you back.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Although stayed only one night, I had a good experience with Sheraton. Staff is very friendly and self-active.
Response from vannix on Jan 16, 2016
Dear distinguished guest, Thanks for choosing to stay at Sheraton Changzhou Xinbei Hotel and taking your time to share your nice experience with us. We are delighted to know that you stayed well and were satisfied with our location and staffs. It is my great pleasure to pass your encouraging words to all the associates at Sheraton Changzhou Xinbei Hotel. And we will try our best to deliver a great guest experience to all guests. Thank you again and we are looking forward to welcoming you back in the future.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel really suckssss!!!
The representative said "I don't speak Chinese, only English." She was also being rude and unrespecful. What a shame to this hotel.
Response from vannix on Jan 16, 2016
Dear valued guest, Thanks for choosing to stay at Sheraton Changzhou Xinbei Hotel and taking your time to express your experience stay at here. We are so disappointed to learn that your experience fell short of your expectations, and we are sincerely sorry for any inconvenience caused during your stay. We will improve our service and equipment & facilities in the following time to meet the expectation of the guest. We are looking forward to welcoming you back.

4/10 Poor

Patrice

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

shu

全套服务态度不佳 早餐不是新鲜
Stayed 2 nights in Apr 2021
Response from . on May 20, 2021
尊敬的客人,感谢您选择常州富力喜来登酒店,并与我们分享您的入住反馈。对于在您入住期间,酒店未能为您提供满意的入住体验,我们深表歉意。我们将不断改进酒店的服务和餐饮,让您的入住更加愉悦。再次感谢您的评价,真诚地邀请您再次光临酒店,我们全体员工将努力为您提供更加舒适和满意的下榻感受。祝您身体健康,生活愉快!

10/10 Excellent

JUNG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
서비스 최고
아주 만족합니다
Stayed 3 nights in Jan 2020

10/10 Excellent

ZHIYING

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from 董卫 常州富力喜来登酒店总经理 on Dec 23, 2019
尊敬的客人:您好!非常感谢您入住常州富力喜来登酒店,并留下宝贵意见。您的高度评价是对我们工作的肯定。加入万豪旅享家可享餐饮七折优惠,诚意推荐您再次前来体验。

10/10 Excellent

Bas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Johnny Dong General Manager of Sheraton Changzhou on Dec 23, 2019
Dear guest, We sincerely thank you for your recognition and support of Sheraton Changzhou Xinbei Hotel. Your praise is our greatest encouragement. We launched Bonvoy promotion rate of most 95% discount, we sincerely respect you come to hotel soon, I wish you have a good day!

10/10 Excellent

Ercan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
İdeal bir seçim
Bölgeye göre güzel kahvaltı çeşidi. Odalar büyük ve konforlu.
Stayed 3 nights in Dec 2019
Response from Johnny Dong on Dec 17, 2019
Dear guest, We sincerely thank you for your recognition and support of Sheraton Changzhou Xinbei Hotel. Your praise is our greatest encouragement. We launched Bonvoy promotion rate of most 95% discount, we sincerely respect you come to hotel soon, I wish you have a good day!

10/10 Excellent

KUNG HUI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得商務入住的酒店
整體住宿品質良好 下面有酒吧可以聽歌 喝酒 還可以打撞球 開完會確實是個可以好好放鬆的地方 附近環境不太清楚 但交通算是方便
Stayed 1 night in Nov 2019
Response from ——董卫 常州富力喜来登酒店总经理 on Nov 25, 2019
尊敬的客人:您好!很高兴看到您对酒店做出好评,并把您的入住体验分享给大家。酒店地理位置优越,周边交通便利,无论是商务出差还是家庭旅游都是您的好选择.诚意推荐您再次前来体验。

8/10 Good

Verified traveler

Stayed 4 nights in Nov 2019
Response from Johnny Dong on Nov 21, 2019
Dear guest, We sincerely thank you for your recognition and support of Sheraton Changzhou Xinbei Hotel. Your praise is our greatest encouragement. We launched Bonvoy promotion rate of most 95% discount, we sincerely respect you come to hotel soon, I wish you have a good day!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Johnny Dong-General Manager on Oct 30, 2019
Distinguished guest: Thank you for sharing your stay experience with us online after checking into Sheraton Changzhou Xinbei Hotel. We will continue to do our best in every service and try our best to create a wonderful experience for our guests. We sincerely respect you come to hotel soon, I wish you have a good day!

8/10 Good

Wonsik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from -董卫 常州富力喜来登酒店总经理 on Oct 3, 2019
尊敬的客人: 您好!衷心感谢您对常州富力喜来登酒店的肯定与支持,您的赞扬是对我们最大的鼓励。诚意推荐您再次前来体验。

10/10 Excellent

呵呵

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
在萬達商圈附近很方便,是住宿的好選擇
Stayed 3 nights in Jul 2019
Response from ——董卫 常州富力喜来登酒店总经理 on Aug 6, 2019
尊敬的客人: 您好!衷心感谢您对常州富力喜来登酒店的肯定与支持,您的赞扬是对我们最大的鼓励。加入万豪旅享家可享餐饮七折优惠,诚意推荐您再次前来体验。

8/10 Good

Mei Lai

Liked: Staff & service, room comfort
雖然設施明顯較舊,但仍然整潔。
Stayed 2 nights in Jul 2019
Response from 董卫 常州富力喜来登酒店总经理 on Jul 20, 2019
尊敬的客人: 您好!衷心感谢您对常州富力喜来登酒店的肯定与支持,您的赞扬是对我们最大的鼓励。加入万豪旅享家可享餐饮七折优惠,诚意推荐您再次前来体验。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Johnny Dong on Jul 20, 2019
Dear guest, We sincerely thank you for your recognition and support of Sheraton Changzhou Xinbei Hotel. Your praise is our greatest encouragement. We launched Bonvoy promotion rate of most 95% discount, we sincerely respect you come to hotel soon, I wish you have a good day!

10/10 Excellent

Urabe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Johnny Dong on Jun 18, 2019
尊敬的宾客:您好!感谢您在入住常州富力喜来登酒店,我们会继续认真做好每项服务工作,努力为宾客创造美好的入住感受。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
商务出差的选择
因航班晚点,较晚到达酒店,酒店用心留房,房间赶紧舒适,而且有水果,没吃晚餐,刚好可以填填肚子,早餐还不错,可能是由于靠近郊区,住客貌似不多,早餐就餐人员较少,菜品丰富,有质量,下次还会继续选择。
Stayed 1 night in May 2019
Response from Johnny Dong on Jun 5, 2019
尊敬的宾客:您好!感谢您在入住常州富力喜来登酒店后在网上和我们分享您的入住感受,我们会继续认真做好每项服务工作,努力为宾客创造美好的入住感受。加入万豪旅享家可享餐饮七折优惠,诚意推荐您再次前来体验。

8/10 Good

masayuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
満足できる滞在でした
1日空いて再度一泊しましたが、クイーンベッドの広い部屋を手配してくれました。おかげさまで快適な時間を過ごすことができました。
Stayed 1 night in Mar 2019
Response from Johnny Dong on Apr 8, 2019
ホテルに対するご支援ありがとうございます。 私たちはもっとよくできるように努力します。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
출장에 적합한 호텔
위치가 좋고 룸 컨디션도 깔끔함
Stayed 1 night in Mar 2019
Response from Johnny Dong on Mar 25, 2019
Dear Anonymous: 와주셔서 정말 감사합니다. 즐겁게 마시며 다음에 계속 입주하다.

8/10 Good

seong jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
창저우 시내 갈만한 호텔
창저우에서 그나마 깔끔하고 교통이 편리한 호텔임 바로 뒤에 쇼핑몰이 있어 식사하기도 편함
Stayed 2 nights in Mar 2019
Response from Johnny Dong on Mar 18, 2019
Dear guest, We sincerely thank you for your recognition and support of Sheraton Changzhou Xinbei Hotel. Your praise is our greatest encouragement. We launched Marriott BONVOY promotion rate of most 95% discount, we sincerely respect you come to hotel soon, I wish you have a good day! Johnny Dong General Manager of Sheraton Changzhou Xinbei Hotel

8/10 Good

seong jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bset hotel in cetral Changzhou
it is the bset hotel in central Changzhou I stayed two days for Biz.trip and I was 100% satisfied there are many variety retaurants around the hotel, you can enjoy western, chinese, japanese and Korean foods in China!!!
Stayed 2 nights in Mar 2019
Response from Jonny Dong on Mar 12, 2019
Dear guest, We sincerely thank you for your recognition and support of Sheraton Changzhou Xinbei Hotel. Your praise is our greatest encouragement. We launched Marriott BONVOY promotion rate of most 95% discount, we sincerely respect you come to hotel soon, I wish you have a good day!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Schönes Hotel in guter Lage
Stayed 3 nights in Nov 2018

8/10 Good

Charlie, Changzhou

Liked: Cleanliness, staff & service, room comfort
It was uncomfortable because the toilet blind was broken.
Stayed 1 night in Nov 2018

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常便利
旁邊有商場及在中心區街道上,飲食及交通都非常方便
Stayed 1 night in Sep 2018

6/10 Okay

xiaoxia

Liked: Cleanliness, staff & service, room comfort
給的連通房,早上突然有人猛力試圖開門,被嚇醒。第三天因為忘了開請勿打擾,被阿姨鍥而不捨的門鈴聲吵醒
Stayed 2 nights in Aug 2018

8/10 Good

seong jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비가 좋은 호텔임
창저우 시내에 깨끗한 호텔을 원해서 이 호텔에 묵게 되었음 wanda광장이 바로 옆에 있어서 쇼핑이나 식당 찾기가 매우 편했음
Stayed 1 night in Jul 2018
Response from Yumi Du on Aug 24, 2018
Dear distinguished guest, Thanks for choosing to stay at Sheraton Changzhou Xinbei Hotel and taking your time to share your nice experience with us. We are delighted to know that you stayed well and were satisfied with our location and staffs. It is my great pleasure to pass your encouraging words to all the associates at Sheraton Changzhou Xinbei Hotel. And we will try our best to deliver a great guest experience to all guests. Thank you again and we are looking forward to welcoming you back in the future.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen Hotel, recomendable
Muy buen hotel, buen dessyuno para lis que no son asiaticos en general recomendable
Stayed 2 nights in May 2018

8/10 Good

CHUANG RUI XUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不怎麼樣的大堂吧
住宿的相關設備都不錯,不愧為喜來登等級!不過大堂吧就不怎麼樣了,整體氣氛簡陋就算了,當天還有一些中東人士,猛找隔桌妹妹要搭訕,人家理也不理!唉、氣氛很差、不說也罷.....