Ratings based on 34 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by Ming Nang

This traveler left a rating score only Posted Aug 22, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Mar 6, 2016 on Hotels
Comment from Hotel Management
Jun 18, 2016 by vannix, Hotel Management
Dear distinguished guest, Thanks for choosing to stay at Sheraton Changzhou Xinbei Hotel and taking your time to share your nice experience with us. We are delighted to know that you stayed well and were satisfied with our location and staffs. It is my great pleasure to pass your encouraging words to all the associates at Sheraton Changzhou Xinbei Hotel. And we will try our best to deliver a great guest experience to all guests. Thank you again and we are looking forward to welcoming you back in the future.
3 out of 5
by Pedro M from Jacksonville, Fl

Beatiful hotel but need to improve cleaning

Posted Jul 11, 2015 on Hotels
Nice hotel but internet was so slow. Bathroom cleaness need to improve.
Comment from Hotel Management
Jan 16, 2016 by vannix, Hotel Management
Dear valued guest, Thanks for choosing to stay at Sheraton Changzhou Xinbei Hotel and taking your time to express your experience stay at here. We are so disappointed to learn that your experience fell short of your expectations, and we are sincerely sorry for any inconvenience caused during your stay. We will improve our service and equipment & facilities in the following time to meet the expectation of the guest. We are looking forward to welcoming you back.
5 out of 5
by A verified traveler

good hotel in changzhou

Posted Jun 30, 2015 on Hotels
good location, very comfortable stay
Comment from Hotel Management
Jan 16, 2016 by vannix, Hotel Management
Dear distinguished guest, Thanks for choosing to stay at Sheraton Changzhou Xinbei Hotel and taking your time to share your nice experience with us. We are delighted to know that you stayed well and were satisfied with our location and staffs. It is my great pleasure to pass your encouraging words to all the associates at Sheraton Changzhou Xinbei Hotel. And we will try our best to deliver a great guest experience to all guests. Thank you again and we are looking forward to welcoming you back in the future.
2 out of 5
by Qiang from China

Poor Service

Posted Jan 13, 2015 on Hotels
While my stay itself was pleasant - it is in a great location, rooms conditions are good, I am very unhappy with the service, particularly after one incident. I noticed I was overcharged for my stay because they used an incorrect RMB-USD exchange rate. Even though I brought this to their attention and they recognized the incorrect charge but they did nothing to correct it because they said I had to let them know on the day of transaction, which I didn't. I would've rated 5 if this matter was properly resolved but I was disappointed.
Comment from Hotel Management
Jan 16, 2016 by vannix, Hotel Management
Dear valued guest, Thanks for choosing to stay at Sheraton Changzhou Xinbei Hotel and taking your time to express your experience stay at here. We are so disappointed to learn that your experience fell short of your expectations, and we are sincerely sorry for any inconvenience caused during your stay. We will improve our service in the following time to meet the expectation of the guest. We are looking forward to welcoming you back.
5 out of 5
by A verified traveler

Good experience

Posted Sep 20, 2014 on Hotels
Although stayed only one night, I had a good experience with Sheraton. Staff is very friendly and self-active.
Comment from Hotel Management
Jan 16, 2016 by vannix, Hotel Management
Dear distinguished guest, Thanks for choosing to stay at Sheraton Changzhou Xinbei Hotel and taking your time to share your nice experience with us. We are delighted to know that you stayed well and were satisfied with our location and staffs. It is my great pleasure to pass your encouraging words to all the associates at Sheraton Changzhou Xinbei Hotel. And we will try our best to deliver a great guest experience to all guests. Thank you again and we are looking forward to welcoming you back in the future.
1 out of 5
by A verified traveler

This hotel really suckssss!!!

Posted Jun 21, 2013 on Hotels
The representative said "I don't speak Chinese, only English." She was also being rude and unrespecful. What a shame to this hotel.
Comment from Hotel Management
Jan 16, 2016 by vannix, Hotel Management
Dear valued guest, Thanks for choosing to stay at Sheraton Changzhou Xinbei Hotel and taking your time to express your experience stay at here. We are so disappointed to learn that your experience fell short of your expectations, and we are sincerely sorry for any inconvenience caused during your stay. We will improve our service and equipment & facilities in the following time to meet the expectation of the guest. We are looking forward to welcoming you back.
4 out of 5
by A verified traveler

Nice and convenience hotel!

Posted Feb 21, 2017 on Hotels
The location is convenience. There is big shopping mall and a lot of street food around. The hotel room is perfect inside; but the shampoo, hair conditioner and body wash are not branded, and kind of cheap.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 26, 2016 on Hotels
5 out of 5
by A verified traveler

Komfortables, sauberes, angenehmes Hotel

Posted Nov 20, 2016 on Hotels
Hervorragender, freundlicher Service! Schönes Frühstücksbüffet