Ratings based on 712 Verified Reviews

3.6 out of 5
74% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sapporo

Convenient High-Quality Hotel!

Posted Nov 22, 2017
I'm a frequent visitor at this hotel. It's convenient in the vicinity of Beijing Airport with shuttle service. Furthermore, its hotel charge is reasonable. Sometimes, like my experience the other day, you might be upgraded complimentarily.
3 out of 5
Recommended
for Everyone
by A verified traveler

Slow internet

Posted Nov 5, 2017
Pros: Airport transsport.. however they can spend a bit of money and upgrade shuttle buses . They are old and not clean
Very slow internet in the room i stay.. intrnet better in common areas
3 out of 5
Recommended
for Everyone
by A verified traveler from Miami Fl

Close to the airport

Posted Oct 25, 2017
Is very closed to the airport and have free shuttle every 40 minutes, very convenient
4 out of 5
Recommended
for Everyone
by A verified traveler from Lake Geneva, WI

Ease into China

Posted Oct 23, 2017
Pros: Close to airport. Reasonable price.
Cons: Better instructions on how to find shuttle, although a cab is very cheap.
Arrived at Beijing airport at 15:30. Passed through customs and immigration easily. We then tried to find the hotel shuttle. The hotel site, and Expedia site did not make this very clear. Finally took a cab after 1 hour. It only cost 30rmb, and the driver had passed by it twice...... Got to hotel, lobby staff was efficient and polite. Room was dated but clean. The next morning we were going to Mutianyu , so we quickly grabbed the buffet, which was adequate at best, and overpriced. All in all not a bad hotel for one night .
2 out of 5
by A verified traveler

Bad and unethical customer service

Posted Oct 18, 2017
Cons: Everything. Customer service first. Do not lie to customers because you would lose customers before you could improve any facilities.
Location: N/A
The hotel advertised it would provide free airport shuttle to customers. However, when we said our flight was at 7am, the hotel staff said it was too early and they do not have shuttle bus to airport that early. maybe the hotel should mention on the website that " we do not provide free shuttle bus if you are taking early morning flight..." The hotel staff then offered that they could offer us a ride to airport for $30. However, when we got on the car and asked the driver, if we hire the car ourselves it would only cost us $10. I'm very surprised on the bad service and how the hotel tried to make money out of customer in such an unethical way. Beside horrible service, the hotel facility is very old and needs a lot of improvement to be comfortable for customers.
2 out of 5
by A verified traveler from Maryland

Terrible, expensive food.

Posted Oct 6, 2017
Pros: Nothing.
Cons: Food.
Location: Maybe 15 minutes by taxi from the airport. All I needed was a place to sleep and get dinner and a breakfast.
I arrived late and left early. I had nowhere else to eat. I paid 100 yuan ($15) for dinner, which started with slices of watermelon and a piece of cake. Next came a big bowl of hot milk, which I skipped. Next came a fried egg, which I skipped, and a mystery food. Breakfast was another 100 yuan, for which I got cheese, some croissants, and coffee. I was glad to get out of there. Note: Taxi fare was only 17.7 yuan from and to the airport. But, at the airport there was a very long queue for taxis.
Comment from Hotel Management
Oct 16, 2017 by Grace, Hotel Management
Dear customer, thank you for your time sharing with us your suggestions and comments, it's very important for us to further improve our service quality, and we wish to give you a better experience during your next stay with us. Looking forward to serve you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to Airport

Posted Oct 4, 2017
Excellent shuttle service to hotel from Airport. Very close to pick up and drop off time table. Do write for directions & details before arriving at airport! Sorry to see the indoor pool under construction. Outdoor pool area is affected as well by construction. But inside Hotel very nice and comfortable. Pleasant atmosphere all round.
Comment from Hotel Management
Oct 16, 2017 by Grace, Hotel Management
Thank you once again for taking the time to give us your feedback, and we look forward to welcoming you once again at CITIC Hotel Beijing Airport.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 29, 2017
Most staff are pretty nice and welcoming. The location is unbeatable and we really enjoyed the surrounding area. You won't expect a brand new hotel but for the year of the hotel, I think this is the one I'd like to recommend.
Comment from Hotel Management
Oct 16, 2017 by G, Hotel Management
Thank you for staying at CITIC Hotel Beijing Airport. Opened in the early 90’s as the very first official 4 star hotel in the entire airport are, we are fully aware of our long history, yet we strive to provide quality services that have been widely recognized both domestically and internationally. Have a nice day!
2 out of 5
by A verified traveler from california

very basic

Posted Sep 19, 2017
Pros: airport shuttle
Cons: everything
Location: nothing
Very basic hotel. The only positive thing is the airport shuttle. rooms are small and hotel staff does not speak English.
Comment from Hotel Management
Sep 22, 2017 by Grace, Hotel Management
Dear customer, thank you for your time sharing with us your suggestions and comments, it's very important for us to further improve our service quality, and we wish to give you a better experience during your next stay with us. Looking forward to serve you again in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Washington D.C.

Close to Beijing PEK airport

Posted Sep 17, 2017
I spent one night before catching my flight the next morning. The hotel staff is friendly. A free airport shuttle is a nice service.
Comment from Hotel Management
Sep 22, 2017 by Grace, Hotel Management
Thank you once again for taking the time to give us your feedback, and we look forward to welcoming you once again at CITIC Hotel Beijing Airport.