Ratings based on 683 Verified Reviews

3.6 out of 5
76% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from california

very basic

Posted Sep 19, 2017
Pros: airport shuttle
Cons: everything
Location: nothing
Very basic hotel. The only positive thing is the airport shuttle. rooms are small and hotel staff does not speak English.
Comment from Hotel Management
Sep 22, 2017 by Grace, Hotel Management
Dear customer, thank you for your time sharing with us your suggestions and comments, it's very important for us to further improve our service quality, and we wish to give you a better experience during your next stay with us. Looking forward to serve you again in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Washington D.C.

Close to Beijing PEK airport

Posted Sep 17, 2017
I spent one night before catching my flight the next morning. The hotel staff is friendly. A free airport shuttle is a nice service.
Comment from Hotel Management
Sep 22, 2017 by Grace, Hotel Management
Thank you once again for taking the time to give us your feedback, and we look forward to welcoming you once again at CITIC Hotel Beijing Airport.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey.

Nice hotel close to the airport.

Posted Sep 4, 2017
Room is clean. Shuttle bus to the airport every 30 minutes.
Comment from Hotel Management
Sep 22, 2017 by Grace, Hotel Management
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. With warm regards from the CITIC Hotel Beijing Airport!
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Close to hotel

Posted Jul 25, 2017
This hotel fits the bill, as it is close to Beijing's airport. The room was large, actually two rooms in one for our family, and the restaurant was very good. Our only complaint is that the shuttle from the airport was late in picking us up and the fellow who drove the shuttle basically just opened the back doors of the vehicle and made us put our heavy bags in ourselves. He was somewhat rude. However, the shuttle driver who took us to the airport the next day was very nice.
Comment from Hotel Management
Aug 11, 2017 by Grace, Hotel Management
Dear customer, thank you for your time sharing with us your suggestions and comments, it's very important for us to further improve our service quality, and we wish to give you a better experience during your next stay with us. Looking forward to serve you again in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler from S.C. USA

Older hotel that needs some updating.

Posted Jul 21, 2017
Pros: It was close to the airport. The room was an extra large suite with an upstairs bedroom area, which I paid extra for.
Cons: The bedroom on the upper level was hot, but the lower level was fine. The A/C on the upper level wasn't working that well.
Location: N/A
On check in I questioned about the airport shuttle pick up location and was told that I should have known where to go to get the airport shuttle to the hotel, but no one at the airport we asked spoke English. Ended up taking a taxi to hotel. However, we got the shuttle schedule to the airport and was able to use it the following morning.
Comment from Hotel Management
Aug 11, 2017 by Grace, Hotel Management
Dear customer, thank you for your time sharing with us your suggestions and comments, it's very important for us to further improve our service quality, and we wish to give you a better experience during your next stay with us. Looking forward to serve you again in the near future.
3 out of 5
by A verified traveler

Great location but poor condition hotel

Posted Jul 10, 2017
Great location, very close to the airport, and the hotel free shuttle bus works perfect. However, the condition of the hotel is a bit worrying. Dark dated corridors, stuffy room with the linger of cigarette smells. Front desk staff was slow and inefficient, and hardly smile. The breakfast is a treat though, great mix of local and western food. All in all, good enough to stay one night waiting for a connection flight, but I'll not return.
Comment from Hotel Management
Jul 21, 2017 by Grace, Hotel Management
Thank you for sharing your experience with us. We sincerely apologize for not exceeding your expectation. Facility upgrade is indeed our prior concern, since our hotel has already served its purpose for 26 years. Every effort will be made to provide more satisfactory stays in the future.
3 out of 5
by A verified traveler

Posted Jul 10, 2017
Close to airport. Shuttle bus is ok. Hotel is very old. Need repair
Comment from Hotel Management
Jul 10, 2017 by Grace, Hotel Management
Thank you for choosing CITIC Hotel Beijing Airport. As the oldest 4 star hotel in airport area, after 20 years’ operation, we are facing some challenges in maintaining high service quality among all hotel facilities, and we are working on improving those aspects currently. Expecting to offer you different and better experience for your next stay with us, and looking forward to serve you again at CITIC Hotel Beijing Airport. Wish you a wonderful day ahead. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from South Africa

Recommendable hotel

Posted Jul 6, 2017
Very convenient location close to airport. Clean hotel with friendly and helpful staff
Comment from Hotel Management
Jul 12, 2017 by Grace, Hotel Management
Thank you for staying at CITIC Hotel Beijing Airport. Opened in the early 90’s as the very first official 4 star hotel in the entire airport are, we are fully aware of our long history, yet we strive to provide quality services that have been widely recognized both domestically and internationally. Have a nice day!
4 out of 5
Recommended
for Everyone
by A verified traveler from Oakville, Ontario, Canada

Nice accommodations close to the airport

Posted Jul 6, 2017
Pros: Proximity to airport, clean and nice staff
Location: airport, restaurants
Close to the airport, nice restaurant, helpful staff
Comment from Hotel Management
Jul 10, 2017 by Grace, Hotel Management
Dear customer, thank you for choosing CITIC Hotel Beijing Airport. We are located in the center of Airport Industrial Zone, you may reach every single terminal of Beijing Capital Airport within 10 minutes by the shuttle bus we offered to our guests as a complimentary service. We're looking forward to serve you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice overnight stay

Posted Jul 3, 2017
Pros: nice hotel, good price, very clean, the staff was helpful
Cons: room service was pretty expensive, but this can be expected
Location: we just overnighted before taking a flight the next day but there was a number of restaurants across the street that were accessible.
nice hotel, good price, very clean, the staff was helpful
Comment from Hotel Management
Jul 10, 2017 by Grace, Hotel Management
Thank you very much for choosing us for your stay and for taking time in writing us review. I am glad to learn that you had a great stay experience. At CITIC Hotel Beijing Airport, we never sit still and always strive to improve ourselves. Look forward to welcoming you back soon.