Ratings based on 138 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
66% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from nyc

Unresponsive to guests

Posted Aug 23, 2016
Pros: Location
Cons: See above
Location: Tiberias is a beautiful city.
We booked 2 rooms- one for us and one for our kids. Checkin was inordinately time consuming - they couldn't figure out why the Expedia rate was different than their posted rate. No bell service. Finally get upstairs and the rooms aren't near each other. Back downstairs, 1/2 hour wait to speak to someone. They give us another room next to one of ours - and it's really a closet with a king bed. No dresser!! Back downstairs, 1/2 hour wait - nothing they can do. Ok - we will manage. Let's go swimming in the "outdoor pool." Sorry - no pool, but we will voucher you for a local attraction. What are they? You can walk around and see what you want to do. PuleeZe. Room was dirty (cookies on floor when we walked in); a/c struggled mightily to cool room to 26 C. At checkout, they STILL couldn't figure out the Expedia rate. Thirty minutes later, I said I'm leaving and they said,"oh it's because you don't have to pay the VAT that locals do" I really didn't care. Two hours later, call from manager - we didn't charge you the right amount and you owe us 40 bucks.
Comment from Hotel Management
Aug 27, 2016 by sapirme, Hotel Management
Dear Guest, Thank you for your feedback. The staff tries to provide the best service and I am sorry you did not feel that way. your comments will follow the relevant managers and they are in treatment . Thank you for your attention. Let me apologize for any inconvenience caused to you during your stay. I hope that your give us a second chance to host you and prove that can be a perfect vacation at our hotel. I will be happy to host you and provide you with the best. Best regards, Sapir Menin, P.R
1 out of 5
by A verified traveler from milano

DO NOT BOOK THIS HOTEL!!!!***POOL UNDER RENOVATION

Posted Aug 22, 2016
Pros: the kindness of the manager.
i dont usually write reviews for hotel stays or such as...but this time i felt the need to.. just because i wish when i booked someone had written a review about the fact that the pool is under renovation. ( SINCE OCTOBER). Looking at the pictures of the hotel there were plenty of pictures of the pool and nowhere stated that it would be not accessible since its under renovation. When we checked in the hotel they only waited after we paid and got our room keys to mention it. we did book this mainly to have access to the pool and relax for a couple of days. When we confronted the lady at the front desk ( i believe her name is Sapir ) not 100% sure, she was not being understanding and definitely not willing to help make us feel better about the inconvenience. She wasn't even willing to give us a full refund but only partial. Only after the manager got involved , Motti, who was being really nice and willing to help us , we got our full refund and left the hotel.
1 out of 5
by A verified traveler

Disgusting experience

Posted Aug 22, 2016
We arrived We saw how bad this hotel was, staff was unfriendly and on top the pool was closed ( this was the only reason we went there ) Worse experience
Comment from Hotel Management
Aug 27, 2016 by sapirme, Hotel Management
Dear Guest, The staff tries to provide the best service and I am sorry you did not feel that way. our pool and sea complex will opened in a few months and he will be the most beautiful bathing area. Thanks for the comments so we can learn and improve. We will be happy to host you at any time and provide you the best service. Best regards, Sapir Menin, P.R
3 out of 5
by A verified traveler

No pool

Posted Jul 25, 2016
Pros: No pool
Cons: Pool
No pool that terrible. I feel like I was fooled. Will look for a different place next time. Good luck.
Comment from Hotel Management
Aug 8, 2016 by sapirme@fattal.co.il, Hotel Management
Dear guests, Thank you for your feedback. In the coming months we will opened the new bathing complex that will be the most beautiful in the area. I will be happy to assist you at any time. Best regards, Sapir Menin, P.R.
3 out of 5
by A verified traveler from Colorado

Hotel itself is nice

Posted Jul 11, 2016
Pros: Good mattresses, clean, and quiet sleeping.
Cons: Once they complete the pool area, which will be accessed across an over road walkway, it will be lovely.
Location: We had a rental car, so it was an easy jaunt into town. The Sea of Galilee Worship Boat trip was very enjoyable.
The hotel is fine, it is the unfortunate surroundings that you see out the nice large picture window. You can see the Sea of Galilee, but the old vacant buildings detract from the setting. There is nothing the hotel can do about it. There are many abandoned buildings or ones that never completed construction throughout Tiberias. In addition it is EXTREMELY hot in July and they do not have a pool, which is buried in the info on Expedia. It is under construction.
Comment from Hotel Management
Aug 8, 2016 by sapirme@fattal.co.il, Hotel Management
Dear Guest, We were very pleased to host you and provide you with the best our pool and sea complex will opened in a few months and he will be the most beautiful bathing area. Thanks for the comments so we can learn and improve.. We will be happy to host you at any time and provide you the best service. Best regards, Sapir Menin, P.R.
3 out of 5
by David from ראשל״צ

כיף.

Posted May 16, 2016 on Hotels
אישית אני ואשתי נהנו מאוד.
Comment from Hotel Management
by Merav, Hotel Management
אורחים יקרים, אני מודה לכם על המשוב, שמחנו לארח. נעים לשמוע שנהניתם מחופשתכם ואתם מוזמנים אלינו בכל עת. בקרוב נפתח את מתחם הרחצה המחודש שיהיה לאחד מהמתחמים היפים ביותר בטבריה והסביבה, מוזמנים להתרשם. בברכה, מרב מניס, מנהלת קשרי אורחים
5 out of 5
by VITURI

Posted Apr 29, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Merav, Hotel Management
Dear guests, I'm glad you enjoyed your holiday at our hotel. The hotel is happy to offer delicious and variety food , large rooms with a view of the Sea of Galilee and excellent service. We will be happy to accommodate you during your next vacation. Best regards, Merav Mannis, P.R.
4 out of 5
by A verified traveler

Posted Apr 24, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Merav, Hotel Management
אורחים יקרים, אני מודה לכם על המשוב. אני שמחה שנהנתם מהחופשה, נשמח לארח בכל עת. בברכה, Dear guests, Thank you for your feedback. I'm glad you enjoyed your holiday, we will be happy to host any time. Best regards, Merav Mannis, P.R.
3 out of 5
by A verified traveler

Under renovation

Posted Apr 22, 2016
The room was nice with a beautiful view except for the construction of a new beachfront pool complex right in front of us, which we were not told about when we reserved. Construction started at 7am! However, the staff were extremely helpful and accommodating! I would stay here again...once the new pool complex is done!
Comment from Hotel Management
Apr 25, 2016 by Merav Mannis, P.R., Hotel Management
Dear guests, Thank you for your feedback. We were glad to give you the best service. We will be happy to host you with open bath complex Mhds.h Best regards, Merav Mannis, P.R.
4 out of 5
by Thomas from Washington State, USA

No pool at this time.

Posted Apr 21, 2016 on Hotels
Staff was great - very helpful. Room was good with large window looking out at the Sea of Galilee. Very clean and comfortable. However, we chose this hotel for 2 reasons: pool and beach. Because of construction there were neither. Hotel was very nice but surrounding area is quite run-down. When the construction is finished with the new pool this will be a fabulous place to stay.
Comment from Hotel Management
Jun 25, 2016 by Merav, Hotel Management
Dear guests, We were happy to accommodate you. We renew the bathing complex and this summer we will opened it. In the complex will be a large pool, a children's pool, a private beach and a lot of lawns, it will be the most beautiful bathing complex in the area. Welcome to our in your next visit in Israel, we will be happy to host. Best regards, Merav Mannis, P.R.