Owners and Staff EXTREMELY RUDE
Posted Jun 5, 2016
This hotel is well located and has charm, but the pros end there. The owner seems to be doing us a favor to let us stay at his hotel. I have been to Israel over 20 times and I am very used to the Israeli style, so I am no stranger to their style, but I felt not welcomed at all at this hotel. We had a baby and the owner did not want to allow us stay there saying that the hotel does not accept kids, but there is NO MENTION of that on the web site whatsoever. Also, if you need ANYTHING after 6:00 PM, there is no one at the reception. I was not given the wifi code and did not have internet access since I arrived at the hotel after 6:00 and didn't realize I needed the code. I also needed to charge my phone and laptop, and did not have an Israeli adaptor with me, so not having reception after 6:00 PM when you pay top dollars for a room is quite annoying. Lastly, I inquired prior to my visit if the hotel was kosher and I was told it was. When I arrived there, several items that were served for breakfast did not have any kosher symbol. I asked the owner and he said that he reads the ingredients and if it looks kosher he serves them. Obviously this does not meet any kosher standards. Bottom line: If you can stay at the Ruth Rimonim around the corner do it, because its the same price and you will be treated like a king and not like a servant.
Comment from Hotel Management
Aug 14, 2016 by Liran, Hotel Management
We were treated like royalty. While we were there we had a medical emergency. He went out of his way to help us get the best possible help. Nothing was too much trouble. The staff were discreet and always at hand. The views are stunning. We look forward to staying there again.
Hove, United Kingdom