Ratings based on 141 Verified Reviews

3.5 out of 5
76% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Adequate

Posted Aug 17, 2017
Adequate hotel facilities, unenthusiastic staff at front desk, awesome breakfast.
Comment from Hotel Management
Aug 22, 2017 by Alina Massalha, Hotel Management
Dear guest, Thank you for your feedback on prima Galil hotel. I am glad that you enjoyed our front desk service and our breakfast. I hope you will visit us again in the future!
3 out of 5
by A verified traveler from California

Comfortable, dedicate staff, not well maintained

Posted Apr 30, 2017
Pros: Breakfast, reception staff
Cons: Clean windows, fix windows and doors, paint.
Location: About 0.8 mile from the boardwalk which is the main destination for most tourists.
We had a very comfortable stay at the hotel. There was plenty of free parking, helpful staff, delicious and generous breakfast buffet that is included in the price. The lobby is large with a convenient free computer useful for trip planning. Room was clean and well equipped - safe, fridge, tv, storage. However maintenance is lacking. Windows were dusty, windows sills peeling, door parts of jamb missing, inaccurate paint job. The hotel is adjacent to typical but unsightly apartment buildings and some trash. To end this review well - the breakfast buffet was amazing. It was typical Israeli food, very plentiful and delicious, including many cheeses, baked goods, salads, and many dairy products that are typical to Kibbutzim. Nicely presented with very friendly and helpful dining room staff.
Comment from Hotel Management
May 3, 2017 by Alina Massalha ,Operations Manger, Hotel Management
Dear Guest, Thank you for your feedback on Prima Galil. I am glad that you had a comfortable stay at the hotel and that you enjoyed our staff service and meals. Your remarks about the hotel maintenance were transfered to the relevant department in order to improve our future service. Thank you,
1 out of 5
by Sue

Very dirty

Posted Apr 27, 2017 on Hotels
Dirty. Do not go here. Room and hallways were beyond disgusting. I wiped a spot on bathroom floor and towel came up black. Mildew in bathroom. Elevator dirty. After complaining, I was shown 2 other rooms, all equally disgusting. Uncomfortable bed. Had a great view of Lake but windows so dirty could not see. Hotel advertises parking however there are only a couple spots. Manager was helpful in facilitating our early check out.
Comment from Hotel Management
May 7, 2017 by Alina Massalha, Hotel Management
Dear Sue, Thank you for sharing your experience with us on Hotel.com. I was so sorry to read that your stay with us was not enjoyable for you . I apologize for any lack of service you have suffered during your stay. All your remarks were transferred to the relevant department in order to improve our future service to our guests. Good luck in your future travels! Regards, Alina Massalha Operations Manager
4 out of 5
by A verified traveler

Posted Jan 9, 2017 on Hotels
Basic hotel about a 2 miles from the beach area. Breakfast was good. Not so much to do in town. It shuts down for the Sabbath. Good area to drive to Golan.
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Dear Guest, Thank you kindly for submitting your feedback for us to help us better our hotel for present and future guests. We apologize that you found the town to be a bit quiet, but the location central, near the Goal and near the beach area, with good breakfast. We hope you will consider us again on your next trip to the area. All the best, Deena Moskowitz- Guest Relations Manager
2 out of 5
by A verified traveler

A tired hotel in a shabby resort

Posted Dec 30, 2016
Pros: The food from the buffet was plentiful and worked well for breakfasts, but wasn't really up to evening dining.
Cons: Everything!
Location: We chose the hotel for its location, but Tiberius was a major disappointment and the hotel is a distance from the centre up a steep hill.
The hotel is in need of a major refurbishment. Our confirmation indicated a room with a queen sized bed and a sofa bed, but the room we were originally allocated had two single beds. We complained and were moved to a "suite" matching the original description. Bulbs were missing from side-lamps and the room didn't match-up to the photographs on the web site. Very glad we were only booked in for a few days.
Comment from Hotel Management
Jan 3, 2017 by Deena , Hotel Management
Dear Guest, Thank you for taking the time to post your review. Your feedback will help us to better ourselves for present and future guests. We will forward your issues to the appropriate staff and we apologize for your stay. All the best, Deena Moskowitz- Guest Relations Manager
2 out of 5
by A verified traveler

Posted Oct 16, 2016 on Hotels
The hotel has seen better days the rooms a in need of renovation and better cleaning service. On the up side the breakfast buffet was varied and bountiful. The front desk personnel were very helpful
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for sharing your experience with us on hotels.com. I am glad that you enjoyed our breakfast and that you find our front desk staff to be very helpful. Your remarks about cleanness in the hotel are taken in serious consideration for better service supply in the future. Regards, Alina Massalha Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice simple hotel

Posted Sep 29, 2016
Pros: The breakfast was above average and the internet free and fast enough.
Cons: A renovation would help
A nice hotel in Tiberius. Good breakfast helpful staff. Good use some renovations and additional elevators but all in all a good choice in Tiberius.
Comment from Hotel Management
Nov 8, 2016 by Alina Massalha, Hotel Management
Dear guest, Thank you for posting your feedback on expedia. I am glad that you enjoyed your stay with us and that you consider us to be a "good choice in Tiberias". Hope you will visit us again in the future! regards, Alina Massalha Operations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from scottsdale,az

Posted Jun 3, 2016 on Orbitz
The outside definitely needs some renovations but the interior and rooms were pretty nice. Clean & modern decor and the staff was nice. The location is at the top of the hill so it's not a bad walk down to the promenade but back up is a little more difficult. There are mehadrin restaurants within a short walking distance as well.
Comment from Hotel Management
Nov 8, 2016 by Operations Manager, Hotel Management
Dear Rachel, Thank you for posting your review on orbitz.com. I am glad that you enjoyed your stay with us and I hope you will visit us again in the future. Regards, Alina M.
5 out of 5
by Shaun from San Antonio, Texas

Look no farther.

Posted Apr 3, 2016 on Hotels
I have only stayed in two hotels in tiberias, this is the only one I would go back to. Amazing staff, great security, The Best Breakfast since I have been in the country. Wifi worked great, good exchange rate, and a supermarket on the first floor. Minutes from the sea and nightlife. If I came back here, this is where I would stay.
Comment from Hotel Management
Jun 11, 2016 by Guest relations manager, Hotel Management
Dearest Guest, Wow! Thank you for such a great review. We are so pleased you enjoyed your stay with the staff, security and "the best breakfast." Thank you so much for making our day and I will definitely forward this to the relevant staff. Hope to see you with us again soon, Deena Moskowitz- Guest Relations Manager
3 out of 5
by A verified traveler from Ohio

Disappointed

Posted Mar 10, 2016
Pros: Breakfast was excellent
Cons: Paint and re-carpet
Location: BVery poor location with nothing nearby unless you have transport
Location is bad. Too far to walk to downtown district. First room we had was so dirty and dark we asked to be moved and were moved to a slightly more pleasant room. Walls are dirty everywhere and carpet is filthy especially in public areas. Hotel needs a coat of paint throughout and new carpets.