"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out...
"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out...
"Property was full and not enough close parking. The beds were really uncomfortable. I think that for the high price weâve paid the conditions could be better.
The lady in the reception was adorable, the bedsheets and towels were exceptionally clean. It was only 3 minutes away (car) from downtown and the telecabine. The apartment was big including the rooms. "
"Property was full and not enough close parking. The beds were really uncomfortable. I think that for the high price weâve paid the conditions could be better.
The lady in the reception was adorable, the bedsheets and towels were exceptionally clean. It was only 3 minutes away (car) from downtown and the telecabine. The apartment was big including the rooms. "
Casa Dartos: A large old village house, very quiet and cosy.
Casa Dartos: A large old village house, very quiet and cosy.
Casa Dartos: A large old village house, very quiet and cosy.
Casa Dartos: A large old village house, very quiet and cosy.
Casa Dartos: A large old village house, very quiet and cosy.
Guchan
10.0 out of 10, Exceptional, (6)
10/10
Exceptional
(6)
"The property is very well located, just a few minutes drive from Saint Lary Soulan and close to everything the region has to offer. The property is very cute and quite spacious. There were 16 of us including 6 teenagers and each had their own space. The house has a big kitchen with everything one can possibly need and well stocked with essentials (salt, oil, spices etc). The house also has 2 very spacious space for dinner and relaxation including a pool table. Philipppe, the owner, is very...
"The property is very well located, just a few minutes drive from Saint Lary Soulan and close to everything the region has to offer. The property is very cute and quite spacious. There were 16 of us including 6 teenagers and each had their own space. The house has a big kitchen with everything one can possibly need and well stocked with essentials (salt, oil, spices etc). The house also has 2 very spacious space for dinner and relaxation including a pool table. Philipppe, the owner, is very...
"Cuanfo llegamos al alojamiento estaba todo del inquilino anterior,sabanaz en la cama y sucias toallas en rl sofa,restos de escrementos en water y restos de comida en mesas y suelo."
"Cuanfo llegamos al alojamiento estaba todo del inquilino anterior,sabanaz en la cama y sucias toallas en rl sofa,restos de escrementos en water y restos de comida en mesas y suelo."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"We loved our room with the balcony area that provided a beautiful view of the mountains. Staff were very welcoming and spoke English which was very helpful! Beds were super cozy and the room had ample space for moving around and storing our luggage. We also loved that there was onsite parking."
"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out our room had been given away. No notice, no explanation, and no effort to make things right. There is no person attending the âreception deskâ â this is not a hotel.
To make matters worse, when we tried to call the companyâs central reservations line, they said that they "donât speak Englishâ and hung up on us. Unacceptable behavior from any hospitality provider, let alone in the tourism industry.
This experience was not only a major disruption to our trip, but also a glaring example of how not to treat guests. We strongly advise others to think twice before booking with this property or company.
There are better options for real hotels directly across the street."
"The hotel is located on a side road in a modest size village. Very little traffic passes so it's not likely to attract passing trade but does mean it's very quiet with no vehicle noise in the rooms. The staff speak good English so communication isn't a problem. The room has a balcony with views of the mountains in the distance. Breakfast costs extra but is of high quality. The only issue is the soap dispenser in the bathroom was empty but the shower gel provided an alternative."
"Property was full and not enough close parking. The beds were really uncomfortable. I think that for the high price weâve paid the conditions could be better.
The lady in the reception was adorable, the bedsheets and towels were exceptionally clean. It was only 3 minutes away (car) from downtown and the telecabine. The apartment was big including the rooms. "