Superior Double Room | Premium bedding, in-room safe, individually decorated
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Reviews of B5 Boutique Hotel Lugano

3 out of 5
B5 Boutique Hotel Lugano
Via Francesco Borromini 5, Lugano, TI

Reviews

8.6

Excellent

Rating 10 - Excellent. 83 out of 194 reviews" "
Rating 8 - Good. 91 out of 194 reviews" "
Rating 6 - Okay. 12 out of 194 reviews" "
Rating 4 - Poor. 7 out of 194 reviews" "
Rating 2 - Terrible. 1 out of 194 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Myrna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great.
Stayed 1 night in Oct 2021

8/10 Good

Vivek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

HAMIN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo Hotel vicino al centro e stazione. Cortese e perfetta l accoglienza. Stanza pulita , forse un po' piccola . Molte scale.
Stayed 1 night in Feb 2021
Response from Daniel on Mar 21, 2021
Grazie mille Molto scale = molto sano. :-)

10/10 Excellent

HANS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

6/10 Okay

Bee Lin Lynn

Traveled with group
Liked: Cleanliness, staff & service
Good location near train station. The shower curtain is very smelly and the shower room tend to choke up after shower leaving the floor very wet.
Stayed 2 nights in Jan 2020

8/10 Good

J A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, bright hotel and room. The breakfast was delightful.
Stayed 2 nights in Oct 2019
Response from Daniel Hahne on Oct 30, 2019
Thank you very much

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is lovely. We had 2 rooms booked and paid the same for both. 1 had a deck, a safe, a fridge and a closet. The other had none of those things. We felt a little overcharged for one room. Daniel at the front desk was very helpful with maps and gave is a discount card for some train and bus rides. All very enjoyable.
Stayed 2 nights in Oct 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2019
Response from Daniel Hahne on Oct 3, 2019
Thank you very much

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019
Response from Daniel Hahne on Oct 3, 2019
Thank you very much

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019
Response from Daniel Hahne on Oct 3, 2019
Thank you very much

10/10 Excellent

Chaitanya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Next to train station and Lugano market. Hotel gave us a travel pass which included most of the public transport.
Stayed 1 night in Sep 2019
Response from Daniel Hahne on Oct 3, 2019
Thank you very much

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend. Very comfortable great location. Staff very helpful. Would definitely come again
Stayed 1 night in Sep 2019
Response from Daniel Hahne on Oct 3, 2019
Thank you very much

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
The owner and staff were gracious and capable. We arrived under stressful circumstances, having to find a different place late in the day. Daniel, at the front desk, waited after his shift to check us in. The room was spotless and comfortable. Hermelina makes a wonderful cafe latte. The only negative is that the breakfast is sparse—cereal, bread, croissants, yogurt, but no eggs.
Stayed 4 nights in Aug 2019
Response from Daniel Hahne on Oct 3, 2019
Thank you very very much

10/10 Excellent

Eloisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Daniel Hahne on Oct 3, 2019
Thank you very much

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Quiet
Good, quiet and clean. It’s a utilitarian sort of hotel perfect for a short stay on a budget. It is a little confusing to find but once you know where you’re going it’s easy to locate and close to downtown on foot.
Stayed 1 night in Aug 2019
Response from Daniel Hahne on Oct 3, 2019
Thanks

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, a quick walk from the train station. Staff was very accommodating.
Stayed 4 nights in Aug 2019
Response from Daniel Hahne on Oct 3, 2019
Thank you very much

10/10 Excellent

Kim, Peterborough, Ontario, Canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting and very welcoming staff. Would highly recommend, especially for those travelling by train as station is 5 minute walk away.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location of this hotel! So easy to jump off the train and make a short walk there, with very clear signs guiding the way. (If you cannot carry your luggage up stairs, don’t use it as there are a lot and no elevator.) Other than that, the manager was wonderful, the room great, And the convenience of getting to the train and the Funicular to the lovely downtown makes it a great stay!
Stayed 1 night in Jul 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close the old town.
Initially I was not too excited about the location. After staying I have changed my view. There is the public transit pass the hotel provides. It is very short distance and easy to walk to the train station. The old town is very walkable and interesting. The lake front is a nice walk. The breakfast was fine and the outside area very nice.
Stayed 1 night in Jun 2019
Response from Daniel Hahne on Jul 21, 2019
Thank you very much

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close the old town.
Initially I was not too excited about the location. After staying I have changed my view. There is the public transit pass the hotel provides. It is very short distance and easy to walk to the train station. The old town is very walkable and interesting. The lake front is a nice walk. The breakfast was fine and the outside area very nice.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Daniel + Alexandra on Jun 5, 2019
Thank you very much

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019
Response from Daniel Hahne on May 28, 2019
Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service
The reception by the manager was very friendly and the service was excellent
Stayed 1 night in May 2019
Response from Daniel Hahne on May 29, 2019
Thank you very much

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grest location. Wonderful staff. Very clean. Would stsy there again. Recommended
Stayed 4 nights in May 2019
Response from Daniel + Alexandra on Jun 5, 2019
Thank you very much

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Daniel Hahne on May 18, 2019
Thank you very much

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Daniel Hahne on May 15, 2019
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Daniel Hahne on May 8, 2019
Thank you very much

8/10 Good

JENNIFER, Singapore

Liked: Cleanliness, staff & service, room comfort
Albergio Stellar Hotel in Lugano
Location is good but hotel is not for the elderly who can’t climb stairs. Reception is 1.5 flight of stairs up an already inclined road. Friendly owner manning the reception is helpful in going about to sight see Lugano
Stayed 2 nights in Apr 2019
Response from Daniel Hahne on May 8, 2019
Thank you

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019
Response from Daniel Hahne on May 11, 2019
Grazie Mille

8/10 Good

Verified traveler

Stayed 1 night in Dec 2018
Response from Daniel Hahne on Jan 18, 2019
Thank you very much

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, and convenient
We had a very pleasant stay here while en route from France to Italy. The hotel was extremely convenient to the train station, and, even though we arrived after the front desk had closed, we easily arranged to have the keys left for us in a lock box. Our room was clean and comfortable, and we found Lugano utterly charming and scenic. The room is small by American standards, but spacious relative to what you would expect to find in larger European cities. I'd gladly recommend it to rail travels who are able to handle stairs.
Stayed 1 night in Oct 2018
Response from Daniel Hahne on Oct 17, 2018
Thank you very much

10/10 Excellent

Apiradee, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location near train station comfy bed easy check in
Stayed 1 night in Oct 2018
Response from Daniel Hahne on Oct 17, 2018
Thank you very much

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay in Lugano!
The owners/managers here are extremely attentive & helpful. Our room was basic but very clean & comfortable. We had a huge balcony as well to relax on. The breakfast was delicious! We only stayed one night as we were catching the Bernina Express Glacier Express the next day. It was a quick walk to the train station from here.
Stayed 1 night in Oct 2018
Response from Daniel Hahne on Oct 10, 2018
Thank you very much

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Daniel Hahne on Oct 10, 2018
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to train station yet quiet. Was very clean.
Stayed 1 night in Sep 2018
Response from Daniel Hahne on Sep 25, 2018
Thank you very much

10/10 Excellent

Verified traveler

Stellar Location
Lovely convenient location. Outdoor pool nice if a bit leafy! Air condition machine very good. Very friendly staff
Stayed 3 nights in Aug 2018
Response from Daniel Hahne on Sep 3, 2018
Thank you very much

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Daniel Hahne on Aug 24, 2018
Thank you

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The exterior was disappointing. But interior and balcony made up.
Stayed 1 night in May 2018
Response from Daniel on Jun 21, 2018
Thank you very much.

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, quiet, and a warm welcome.
Absolutely wonderful stay. Quiet, 5 min walk from train, 10 min walk to town. Extremely helpful staff and was able to help me arrange my excursions. Great breakfast too.
Stayed 2 nights in May 2018
Response from Daniel on Jun 21, 2018
Thanks Scott

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful, nice person at desk. Good location, good bed, pillow and comforters. Very good place.
Stayed 2 nights in Apr 2018
Response from Daniel on Jun 21, 2018
Thank you very much

8/10 Good

Talita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Winyoo

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Daniel Hahne on Apr 25, 2018
Thank you very much

10/10 Excellent

Julien

Liked: Cleanliness, staff & service, room comfort
Close to the center, quiet and very nice staff.
Super nice staff, simple but nice and comfortable hotel, in a quiet area with 5min walk to the old Lugano. Downside for people with disabilities: stairs to reach reception and again stairs for the rooms. No parking but next to the train station (not noisy).
Stayed 1 night in Oct 2017
Response from Daniel on Nov 8, 2017
Thank you very much

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing I could say negative was there was no safe in our room.
Stayed 3 nights in Jul 2017
Thank you for your comment. Sorry about the safe. We are working on this. Best regards Daniel

4/10 Poor

margaret, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not What We Expected
Whilst there is a bus stop right at the front of the hotel. It is isolated if you do not have a car. The shop referred to is a hike up hill and not open all the time. The linen was worn out the towels so thin and small you could not dry yourself. The blanket had holes in it. The breakfast was ok but evening meals warmed up in microwave not freshly cooked.
Stayed 1 night in Jun 2017
Response from Daniel / Owner on Aug 12, 2017
Hello Margaret I think you are confused with the hotel. We do not have any bus stop in front of the hotel. And we only serve breakfast. We do not serve any meals in the evening. We are a Garni Hotel. By the way Microwave is a enemy for me. Best regards Daniel

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located hotel with Helpful Owners
The owner was incredibly helpful in terms of giving us great touristic advice and giving us a discount card for excursions in the area and for free train rides within the region. The hotel is very near the train station and the historical area of Lugano. Rooms a bit small but AC works vey well. Breakfast is very expensive.
Stayed 2 nights in Jun 2017
Thank you very much.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved it!
My stay here was excellent. The lady at reception was incredibly nice and helpful. We forgot some things on the hotel and she was kind enough to ship them back to us. The room was clean and comfortable. I really have no complaints here. Also with quick access to the city. I will definitely come back!