Junior Suite, 2 Twin Beds, Balcony | Property amenity

Reviews of Best Western Hotel Bellevue au Lac

4 out of 5
Best Western Hotel Bellevue au Lac
Riva Antonio Caccia 10, Lugano, TI

Reviews

8.2

Very Good

Rating 10 - Excellent. 134 out of 337 reviews" "
Rating 8 - Good. 131 out of 337 reviews" "
Rating 6 - Okay. 42 out of 337 reviews" "
Rating 4 - Poor. 20 out of 337 reviews" "
Rating 2 - Terrible. 10 out of 337 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Muna

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel. Staff is amazing
Stayed 2 nights in Mar 2024

10/10 Excellent

aaron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable & convenient.
Very well located for access to Paradiso fery dock & train station, as well as central Lugano. Very friendly & helpful staff.
Stayed 3 nights in Oct 2023

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a small problem at check in with the room but the gentleman on reception was really great and we changed room. His professional manner and advice regarding the room was very good. We had a good stay and would happily stay again. Loved having a balcony to look out over the lake. Stunning.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ammar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love lugano
Nice location
Stayed 2 nights in Sep 2023

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a great stay
Sure some of the room decor needs updating. But great location, very comfortable and quiet. Reception and breakfast staff were great.
Stayed 1 night in Sep 2023

8/10 Good

veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the street from the promenade and lake which is great . Had to take taxi from/ to main train station which was very expensive . Our room booking said “ partial view “ but that was only if you turned head 90 degrees standing on tiny balcony , we mostly just saw another building .
Stayed 1 night in Sep 2023

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
the location
Stayed 2 nights in Sep 2023

8/10 Good

Sarah

Stayed 3 nights in Sep 2023

10/10 Excellent

Manohar

Stayed 2 nights in Jul 2023

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good hotel in a built up area, right across the road from the lake. We booked a room on the side of the hotel with a partial view of the lake and after initially giving us the wrong room, they corrected it immediately. Our room was comfortable and quiet (with the windows closed) and had a small balcony where we sat and enjoyed a view of part of the lake. The bathroom was a standard hotel bathroom. The buffet breakfast was pretty good, not awesome, but there was a lot of choice and the coffee was excellent. The hotel was within comfortable walking distance of Lugano center and just 10 minutes from the funicular that goes to the top of San Salvatore (well worth it!), so thumbs up on location. In my view it was expensive for what it was. Our other hotels in Switzerland were all less expensive. But perhaps being on the lake in Lugano in August is just at a premium.
Stayed 2 nights in Aug 2023

6/10 Okay

munisha

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Furniture was old and overall Hotel appearance had a old feeling
Stayed 2 nights in Aug 2023

4/10 Poor

Charles

Stayed 1 night in Jul 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about staying here was a treat. A comfortable walk along the lake to restaurants and shops. Staff was exceptional and facilities clean and modern.
Stayed 3 nights in Jun 2023

10/10 Excellent

Rameshwaran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great view and great staff
Stayed 2 nights in May 2023

8/10 Good

Tamir

Stayed 1 night in May 2023

10/10 Excellent

Konstantin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Front Desk on May 22, 2023
Thank you for your feedback!We are really happy we met your expectations.See you soon again

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location full lakevew big nice balkony Stuff is very welcomey helpful friendly The hotel restaurant food is very good Excellent
Stayed 2 nights in Apr 2023
Response from Front Office Team on Apr 19, 2023
Dear John!Thank you for your nice feedback.We are happy that you enjoyed your stay.We hope to see soon again

10/10 Excellent

Sofio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise in Paradiso
Had the best stay. Location is perfect, views were incredible, service was great, breakfast was delicious and the room was excellent. Great value, highly recommend.
Stayed 1 night in Apr 2023
Response from Front Office Team on Apr 7, 2023
Dear Mr Sofio,thank you so much for the beautiful review!Best regards,Front Office Team

8/10 Good

Francesco

Stayed 3 nights in Oct 2022

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property right in front of lake Lugano, in perfect condition. My room was large (strange for Europe, though easier to find in Switzerland), had lots of light and excellent views. The hotel is 10 minutes walking from the centre, and the area (Paradiso) is very nice as well. Breakfast was good though not exhuberant, which was fine with me and my family. Bathroom was luminous and spacious. Mattresses could be a bit better, but overall the experience was excellent.
Stayed 1 night in Oct 2022

10/10 Excellent

Sergei, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have the best feelings about everything in this hotel! Clean, welcoming, beautiful view. Very rich, delicious breakfast. Outstanding service!
Stayed 1 night in Oct 2022

8/10 Good

Dumitru

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast, good coffee, nice staff. Our room for two was spacious, but curiously no wardrobe, while the room for one had a pretty decent one. Small tv and a bit outdated (e.g. not smart, with USB, but I couldn't get it working), but a good number of channels covering many languages.
Stayed 4 nights in Oct 2022

10/10 Excellent

Larry

Stayed 2 nights in Sep 2022

2/10 Terrible

Mark

Stayed 4 nights in Jul 2022

8/10 Good

Kelley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

Dondi

Traveled with partner
Liked: Cleanliness, staff & service
The staff were very friendly and helpful. The room was a pretty standard hotel room, nothing very special (just a small balcony with a tiny partial view of the lake) but it was clean and well maintained, and had very good air conditioning, which was definitely needed in August. The common areas of the hotel (lobby, hallways) are also well maintained, but the decor is not very thoughtful or inspiring—quite bland hotel decor. The restaurant and bar areas are lovely, and the included breakfast buffet is excellent, with lots of options for all tastes. The location is right on the lake, a short walk from both Paradiso and Piazza Riforma (wonderful area for restaurants and shopping), and is also right across the street from the dock where you can take a ferry ride to Morcote, which should NOT be missed. We had a very nice stay here!
Stayed 3 nights in Aug 2022

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this is a beautiful hotel in a perfect location. I would highly recommend
Stayed 4 nights in Jul 2022

6/10 Okay

Ben

Traveled with family
Disliked: Property conditions & facilities
average, comfortable but nothing fancy
Stayed 2 nights in Jul 2022

10/10 Excellent

Rawia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Jay

Stayed 2 nights in Jul 2022

10/10 Excellent

ARMIN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will come back
We only stay one night but our stay was great! The hotel is walking distance to the city center. The staff was very helpful, the room has clean and it had a great view of lake Lugano.
Stayed 1 night in Jul 2022

8/10 Good

Irina

Stayed 5 nights in Jul 2022

4/10 Poor

shrinivas

Traveled with family and small children
Liked: Staff & service, amenities
I liked the location & the staff. However, rest didn’t meet the standards needed for a 4 star experience. We had a junior suite and during the 2 night of our stay, we noticed some insects and bugs crawling around the wall. While the room was clean, it was strange to see this. The next day we notified the staff & I hope it has been resolved since. We paid a lot for our 2 night stay and didn’t expect this experience.
Stayed 1 night in Jul 2022

8/10 Good

Li Li

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good view across the lake. Staff members were not very knowledgeable about the tourist and tourism. Not able to provide the info.
Stayed 1 night in Jun 2022

6/10 Okay

CAN

Traveled with family
Liked: Cleanliness, staff & service
This an older property in a wonderful location. The facility needs some upgrading though the excellent staff do their best to compensate for the facility shortcomings. It is located right on the promenade enabling an easy walk to all the activities on the lake. It is also a short (and pleasant) walk to downtown Lugano.
Stayed 3 nights in Jun 2022

6/10 Okay

Christofer, Bolligen

Traveled with partner
Liked: Cleanliness, staff & service
Overall a descent stay. We only stayed for one night. The room were clean and spacey. After check-in we wanted to relax by the pool and enjoy a beer or two. However, the restaurant was closed, and there were no bar service at all. The hotel is by no means bad, it's a descent hotel, but, way overpriced. The location however is top notch.
Stayed 1 night in Jun 2022

6/10 Okay

humoud

Stayed 1 night in Jun 2022

10/10 Excellent

JEFF

Stayed 1 night in May 2022

10/10 Excellent

JEFF

Stayed 1 night in May 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a nice hotel with friendly service
The hotel is clean and located in a very nice area. There are bus stations near to the hotel. Since we had our kid with us, we had asked for a cot and we had received confirmation about it from the hotel, but the cot was not ready when we got the room. The surprising thing was that atbthe hotel the it was difficult to understand that a baby cot needs also bed sheets. Later housekeeping provided us with all the required sheets and covers. The breakfast was OK, even though it could be much better for a 4 star hotel. We had a problem with the blind of the balcony door and they tried to repair it while we were staying at the room, which was inconvenient for us. But, we got compensation for the inconvenience.
Stayed 6 nights in May 2022

8/10 Good

Sukesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022
Response from May Martinez ¨ Sales-Marketing Manager on May 23, 2022
Dear Sukesh; Thank you so much for your nice rating and for trusting in us for your stay. Hoping to welcome you soon again Best regards

10/10 Excellent

STEN, Antibes

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from May Martinez ¨ Sales-Marketing Manager on May 23, 2022
Dear Sten, Thank you for your review. It is always nice to see that our guests had a lovely stay. Hoping to welcome you in a future Best Regards

6/10 Okay

GOHAR

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location was nice
Stayed 2 nights in Oct 2021
Response from Hotel management & Staff on Nov 1, 2021
Dear Gohar, thank you for choosing our property for your recent stay with us and we hope to welcome you very soon in order to make your stay unforgettable. L

10/10 Excellent

Heather

Stayed 1 night in Oct 2021

8/10 Good

Gian Luca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Hotel management & Staff on Nov 1, 2021
wir danken Ihnen für Ihre Bewertung und freuen uns darauf, Sie bald bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

10/10 Excellent

Alexander Bono, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location near bus and boat transport. Taxis readily available as well. Nice walking/Running area along lake front.
Stayed 2 nights in Sep 2021
Response from Hotel management & Staff on Nov 1, 2021
Dear Alexander, Thank you for your review and we are very pleased to see that you appreciated our location and the Hotel services. We look forward to welcoming you soon. Kind regards

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic hotel but too far from city center for me.
The hotel has a nice location on the lake, but is a long walk into the heart of Lugano. That’s ok for the exercise and exploring, but not convenient for finding dinner places in the car-free center of town. Dinner choices nearby are limited to 2-3 plus the hotel itself. Otherwise staff were great and hotel is an old classic that has tried to keep updated.
Stayed 3 nights in Sep 2021
Response from Hotel management & Staff on Nov 7, 2021
Dear Donald, we thank you so much for your good feedback and we hope to welcome you very soon. Best regards

10/10 Excellent

oussama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a very beautiful place to spend your vacation at, it has a gorgeous view to the lake ,the rooms are so spacious and clean .the staff are really their for you if you need anything .plus the managers and the receptionists are above and beyond they greet you every time they see you, they help you with any small things that you need.i really recommend this hotel to every person want to visit lugano.
Stayed 6 nights in Aug 2021
Response from Hotel management & Staff on Nov 1, 2021
Dear Oussama, thank you so much for your great review and we hope to welcome you soon. Best regards,