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Get an overview of this hotelFamily-friendly hotel with full-service spa and casino

Location

This family-friendly Paradiso hotel is located on the waterfront, within 1 mi (2 km) of Museum of Modern Art, Parco Ciani, and Cantonal Art Museum. Santa Maria degli Angeli and Piazza della Riforma are also within 1 mi (2 km).

Hotel Features

Along with a full-service spa, this hotel has a casino and a restaurant. Free buffet breakfast is provided, as well as free WiFi in public areas, a free airport shuttle, and free train station pick-up. Other amenities include an indoor pool, a health club, and a bar/lounge.

Room Amenities

All 115 rooms offer thoughtful touches like bathrobes and slippers, as well as comforts such as Frette Italian sheets and premium bedding. Free WiFi and balconies are standard, as are flat-screen TVs with satellite channels.

Renovations & Closures

The property is closed between 1 January and 6 March.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Grand Hotel Eden features an indoor pool and a health club. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a swim-up bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and high-speed wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 3444 square feet (320 square meters) include a conference center. This luxury hotel also offers a casino, a spa tub, and a sauna. Guests can use the outdoor pool at a partner hotel. A roundtrip airport shuttle (available on request) and a train station pick-up service are complimentary for guests. Parking is available onsite for a surcharge.

  • 24-hour business center 
  • 24-hour front desk 
  • Free airport transportation 
  • ATM/banking 
  • Babysitting or childcare 
  • Babysitting or childcare (surcharge) 
  • Bar/lounge 
  • Pool umbrellas 
  • Casino 
  • Free newspapers in lobby 
  • Computer station 
  • Concierge services 
  • Conference center 
  • Conference space size (feet) - 3444 
  • Conference space size (meters) - 320 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Free breakfast 
  • Free WiFi 
  • Full-service spa 
  • Garden 
  • Health club 
  • Indoor pool 
  • Laundry facilities 
  • Luggage storage 
  • Meeting rooms 8 
  • Multilingual staff 
  • Number of buildings/towers - 2 
  • Number of floors - 6 
  • Pool sun loungers 
  • Porter/bellhop 
  • Restaurant 
  • Rooftop terrace 
  • Safe-deposit box at front desk 
  • Sauna 
  • Self parking (surcharge) 
  • Ski storage 
  • Snack bar/deli 
  • Spa services on site 
  • Spa treatment room(s) 
  • Spa tub 
  • Steam room 
  • Swim-up bar 
  • Total number of rooms - 115 
  • Tours/ticket assistance 
  • Free train station pickup 
  • Turkish bath/Hammam 
  • Valet parking (surcharge) 
  • Wedding services 
  • Year Built 1870 

Business Travel Amenities

  • Business center  
  • Airport transportation  
  • Dry cleaning or laundry services  
  • Computer station  
  • Concierge services  
  • Conference center  
  • Business services  
  • Express check-in  
  • Free breakfast  
  • Free WiFi  
  • Meeting rooms  
  • Multilingual staff  
  • Dining room service  
  • Free train station pickup  
  • Valet parking  

Family Friendly Amenities

  • Babysitting or childcare (surcharge)  
  • Cribs/infant beds (complimentary)  
  • Free Wi-Fi  
  • Indoor pool  
  • Laundry facilities  
  • Snack bar/deli  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Air conditioning 
  • Balcony 
  • Bathrobes 
  • Bidet 
  • Blackout drapes/curtains 
  • Climate control 
  • Free bottled water 
  • Free newspaper 
  • Free toiletries 
  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • Daily housekeeping 
  • Designer toiletries 
  • Desk 
  • Flat-panel TV 
  • Free WiFi 
  • Frette Italian sheets 
  • Hair dryer 
  • In-room massage available 
  • In-room safe 
  • Iron/ironing board (on request) 
  • Minibar 
  • Pay movies 
  • Phone 
  • Premium bedding 
  • Premium TV channels 
  • Private bathroom 
  • Room service (24 hours) 
  • Satellite TV service 
  • Shower/tub combination 
  • Slippers 
  • Turndown service 

Where to Eat

A complimentary hot/cold buffet breakfast is served each morning between 7 AM and 10:30 AM.

Oasis - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Zattera - Overlooking the ocean, this restaurant specializes in international cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Late night fare is available from 24-hour room service.

Nearby Things to Do

A health club and complimentary bicycles are featured at the hotel. An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a steam room.

Children under 12 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ski equipment rental shops nearby 
  • Golf lessons available nearby 
  • Kayaking nearby 
  • Skydiving nearby 
  • Boat tours nearby 
  • Sailing nearby 
  • Scuba diving nearby 
  • Surfing/boogie boarding nearby 
  • Free bicycles on site 
  • Mountain biking nearby 
  • Golfing nearby 
  • Windsurfing nearby 
  • Water skiing nearby 
  • Hiking/biking trails nearby 
  • Aerobics on site 
  • Pilates classes on site 
  • Yoga classes/instruction on site 

Spa Services

Eden Spa has 2 treatment rooms. Services include hot stone massages, sports massages, massages, and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Manicures and pedicures 
  • Body scrubs 
  • Hot stone massage 
  • Steam room in spa 
  • Reflexology 
  • Sports massage 
  • Detoxification wrap 
  • Number of treatment rooms 2 
  • Body treatments 
  • Facial treatments 

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies

Check-in

Minimum check-in age is 18

Check-out

Check-out time is Noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children under 12 years old stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 80 per night.
  • Free cribs (infant beds)!

Pets

Pets allowed, Only dogs are allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

24-hour check-in

Fees

You'll be asked to pay the following charges at the hotel:
  • A tax is imposed by the city: CHF 4.70 per person, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Self parking fee: CHF 25 per night
  • Valet parking fee: CHF 25 per night
  • Pet fee: CHF 30 per pet, per night
  • Rollaway bed fee: CHF 80 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Eden Grand Hotel
  • Grand Eden
  • Grand Eden Hotel
  • Grand Eden Paradiso
  • Grand Hotel Eden
  • Grand Hotel Eden Paradiso
  • Hotel Grand Eden
  • Grand Hotel Lugano

We should mention

This property offers transfers from the airport and train station. Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Awards & Affiliations

  • The property is a member of Preferred Hotels & Resorts.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

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