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Get an overview of this hotelFamily-friendly hotel with full-service spa and casino

Location

This family-friendly Paradiso hotel is located on the waterfront, within a 15-minute walk of Museum of Modern Art and LAC. Parco Ciani and Cantonal Art Museum are also within 1 mi (2 km).

Hotel Features

Along with a full-service spa, this hotel has a casino and a restaurant. Free buffet breakfast is provided, as well as free WiFi in public areas, a free airport shuttle, and free train station pick-up. Other amenities include an indoor pool, a health club, and a bar/lounge.

Room Amenities

All 115 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi and flat-screen TVs with satellite channels. Other amenities available to guests include balconies, 24-hour room service, and minibars.

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Renovations & Closures

The property is closed between 1 January and 6 March.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Grand Hotel Eden features an indoor pool and a health club. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a swim-up bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and high-speed wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 3444 square feet (320 square meters) include a conference center. This luxury hotel also offers a casino, a spa tub, and a sauna. Guests can use the outdoor pool at a partner hotel. A roundtrip airport shuttle (available on request) and a train station pick-up service are complimentary for guests. Parking is available onsite for a surcharge.

  • Babysitting or childcare (surcharge) 
  • Pool sun loungers 
  • Conference center 
  • Snack bar/deli 
  • Free train station pickup 
  • 24-hour business center 
  • Computer station 
  • Wedding services 
  • Free airport transportation 
  • Sauna 
  • Health club 
  • Multilingual staff 
  • 24-hour front desk 
  • Babysitting or childcare 
  • Indoor pool 
  • Elevator/lift 
  • Restaurant 
  • Bar/lounge 
  • Free breakfast 
  • Concierge services 
  • Pool umbrellas 
  • Free WiFi 
  • Express check-in 
  • Casino 
  • Garden 
  • Ski storage 
  • Total number of rooms - 115 
  • Rooftop terrace 
  • Luggage storage 
  • Turkish bath/Hammam 
  • Number of floors - 6 
  • ATM/banking 
  • Meeting rooms 8 
  • Valet parking (surcharge) 
  • Self parking (surcharge) 
  • Conference space size (feet) - 3444 
  • Steam room 
  • Free newspapers in lobby 
  • Dry cleaning/laundry service 
  • Full-service spa 
  • Tours/ticket assistance 
  • Laundry facilities 
  • Spa treatment room(s) 
  • Porter/bellhop 
  • Safe-deposit box at front desk 
  • Year Built 1870 
  • Conference space size (meters) - 320 
  • Number of buildings/towers - 2 
  • Spa services on site 
  • Spa tub 
  • Swim-up bar 

Family Friendly Amenities

  • Family Hotel  
  • Indoor pool  
  • Free Wi-Fi  
  • Snack bar/deli  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Free toiletries 
  • Phone 
  • Frette Italian sheets 
  • Free cribs/infant beds 
  • Connecting/adjoining rooms available 
  • Premium TV channels 
  • Pay movies 
  • Premium bedding 
  • Balcony 
  • Hair dryer 
  • In-room safe 
  • Air conditioning 
  • Minibar 
  • Free bottled water 
  • Slippers 
  • Shower/tub combination 
  • Bathrobes 
  • Satellite TV service 
  • Iron/ironing board (on request) 
  • Free newspaper 
  • Free WiFi 
  • In-room climate control (air conditioning) 
  • In-room massage available 
  • Daily housekeeping 
  • Turndown service 
  • Private bathroom 
  • Designer toiletries 
  • Bidet 
  • Room service (24 hours) 
  • Rollaway/extra beds (surcharge) 
  • Desk 
  • Flat-panel TV 
  • Blackout drapes/curtains 

Where to Eat

A complimentary hot/cold buffet breakfast is served each morning between 7 AM and 10:30 AM.

Oasis - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Zattera - Overlooking the ocean, this restaurant specializes in international cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Late night fare is available from 24-hour room service.

Nearby Things to Do

A health club and complimentary bicycles are featured at the hotel. An indoor pool and a spa tub are on site. Other recreational amenities include a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ski equipment rental shops nearby 
  • Golf lessons available nearby 
  • Skydiving nearby 
  • Kayaking nearby 
  • Boat tours nearby 
  • Sailing nearby 
  • Scuba diving nearby 
  • Surfing/boogie boarding nearby 
  • Free bicycles on site 
  • Mountain biking nearby 
  • Golfing nearby 
  • Windsurfing nearby 
  • Water skiing nearby 
  • Hiking/biking trails nearby 
  • Fitness classes on site 
  • Pilates classes on site 
  • Yoga classes/instruction on site 

Spa Services

Eden Spa has 2 treatment rooms. Services include hot stone massages, sports massages, massages, and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Manicures and pedicures 
  • Body scrubs 
  • Hot stone massage 
  • Steam room in spa 
  • Reflexology 
  • Sports massage 
  • Detoxification wrap 
  • Number of treatment rooms 2 
  • Body treatments 
  • Facial treatments 

Accessibility

To make special requests for accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies

Check-in

Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

Check-out time is noon

Payment types

Pets

  • Pets allowed for an extra charge of CHF 30 per pet, per night
  • Dogs only
  • Restrictions apply
  • For more information contact the property at the number on the booking confirmation

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

24-hour check-in

Fees

You'll be asked to pay the following charges at the hotel:
  • A tax is imposed by the city: CHF 4.70 per person, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Self parking fee: CHF 25 per night
  • Valet parking fee: CHF 25 per night
  • Pet fee: CHF 30 per pet, per night
  • Rollaway bed fee: CHF 80 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Eden Grand Hotel
  • Grand Eden
  • Grand Eden Hotel
  • Grand Eden Paradiso
  • Grand Hotel Eden
  • Grand Hotel Eden Paradiso
  • Hotel Grand Eden
  • Grand Hotel Lugano

We should mention

This property offers transfers from the airport and train station. Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Awards & Affiliations

  • The property is a member of Preferred Hotels & Resorts.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.