Rooms are very small, suffocating and lack basic amenities like kettle, extra napkins, mini bar etc. Had no space to move in the room.
Hotel staff was very good.
Comment from Hotel Management
Jul 19, 2015 by E.Amat, Hotel Management
Dear Mr. Dhanesh,
Thank you for taking the time to share your overall impressions about your stay at the ibis Lugano Paradiso. We are delighted to hear your compliments about our staff. Please be assured your comment will shared with our team.
Concerning the ibis concept, we are sorry did not totally meet your expectations.
We inform you, that in the same complex, there is a four stars hotel, Novotel. The rooms provided with kettle and mini bar, will be closer to your needs.
It is our hope to have the opportunity to welcome back in Lugano Paradiso
Eva Amat – Assistant Manager