Ratings based on 5 Verified Reviews

4.0 out of 5
80% of guests recommend
4.8 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
for Couples
by Tuba from Istanbul, Turkey

Very nice hotel just against the lake.

Posted May 20, 2014
Pros: The hotel's location is very convenient.
We enjoyed our stay very much due to nice location of the hotel and very good and welcoming staff.
4 out of 5
for Couples
by carol from San Francisco

Beautiful location

Posted Sep 11, 2013
Pros: Location and comfort
Great location. The room was smallish but comfortable. The Castello restaurant was lakeside and the cuisine excellent.
5 out of 5
for Couples
by A verified traveler from Los Angeles

Most romantic hotel

Posted Sep 10, 2011
My wife fell in love with me all over again just for picking this hotel. The hotel is beautiful and romantic. It is right on the lake and our room had a view of the lake. Everything was just amazing. Breakfast was included and it was wonderful. Only couple of minor things to remember. The internet in the room was extra. Considering the caliber of the hotel and the price, this should have been included. They did offer free internet in the lobby of the hotel or free use of their computer which was nice. The room did not have AC. We ended up leaving the window open to get some fresh air and bring down the room temperature.
5 out of 5
for Everyone
by A verified traveler

Posted Aug 12, 2015
Sehr netter Empfang, heimeliges Ambiente Das Zimmer war sehr gepflegt und ruhig.
2 out of 5
by A verified traveler

Big disappointment on our golden anniversary

Posted Oct 14, 2014
Pros: The view is amazing.
Cons: The service.
Location: Ascona is lovely, but stay away from this hotel!
I booked this room on Expedia and thought the Tower would be romantic on my 50th wedding anniversary. Nowhere did it say that this room was difficult to access on a steep and narrow staircase. When my daughter called the hotel to book a transfer to/from the airport (which, by the way, was significantly more expensive than all the options we found on the internet), she was told there were "some stairs". That was a massive understatement. The result was that my husband and I, two elderly retired people, really struggled to enter/exit the room. The next day we were given a new room. But the hotel gave us the most modest room in the house, which was disappointing for such an enormous event in our lives, of which the hotel was perfectly aware. Not only that, but we were not informed about the price for this room. It looked like a standard room to us, but we were charged high season prices for a superior room without being informed of this. I have since complained in writing, but rather than try to compensate an elderly couple who picked this hotel for their 50th anniversary celebration and were bitterly disappointed, the hotel brushed us off completely. This is no way to treat people! I am so upset by this experience that I will also write to the Swiss Board of Tourism.