Ratings based on 151 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 1, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Most amazing Hotel, staff and services

Posted Nov 24, 2016
Pros: Everything, as impossible as that may seem that excel in every domain.
Cons: Nothing
Location: Make sure you go to the swiss countryside, get a car, do the alps! Mount Pilatus is a wonder of the world.
Free shuttle to take you to transport and main town, drivers are great and so obliging. Local town is beautiful with great restaurants. Hotel facilities are better than you could wish for, great gym, breakfasts amazing... staff helpful, friendly and obliging at all times. Got a hire car from budget (another great service and low cost) and went to Lucerne - great price and roads are easy to navigate on, even when we are used to the other side of the road. Customer experience and hotel has been the best during our 2 months of European travel and we are hard to please! THANK YOU to all the staff at the Swiss Diamond Hotel.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 2, 2016 on Hotels
5 out of 5
by A verified traveler

Luxury in Lugano

Posted Oct 14, 2016 on Hotels
True to it's 5 diamond designation. Everything high quality from accommodations to staff to amenities. Food pricey but comparable to other high quality hotels.
3 out of 5
Recommended
for Everyone
by A verified traveler from France

Lovely

Posted Sep 20, 2016
The location is absolutely amazing and what makes this hotel the diamond that it is, gorgeous views and quieteness. The room was ok, perfect bed and lovely linen, the bathroom was small and dark and in need of some refurbishment. You couldn't really open the shower door with out hitting the toilet and bidet at the same time. Breakfast was perfect,good selection of fresh ingredients and all the staff in the restaurant were polite and very friendly, a great start of the day. The pool and sun beds by the lake were great. The front desk staff,housekeeping staff and porters need to be a bit more friendly , found them a bit unhelpful and stiff , no willing to go the extra mile. A 5 star hotel should replenish your toiletries on a daily basis and that didn't happen which was disappointing.
5 out of 5
Recommended
for Everyone
by A verified traveler from tehran

Nice hotel close to thr lake lugano

Posted Aug 14, 2016
We had wonderful stay in this hotel. Staffs was really nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect getaway directly on the lake

Posted Aug 3, 2016
Pros: Location directly by the lake- Spacious and comfortable room
Cons: The pool can be made bigger
Location: Calm location perfect to jog by the lake, also there are small cafes and restaurants overviewing the lake. it is 15 minutes away by car from LUGANO.
Perfect location for relaxing, directly by the lake. It is 15 minutes away from Lugano by car. The neighborhood is so peaceful and we didn't regret booking outside of Lugano city. The room was very spacious and comfortable with a balcony overviewing the lake. The staff were helpful and the restaurant food was good. You can tan and chill at the pool at day or night (they had a singer every night during our stay).
3 out of 5
by Abdulla

This traveler left a rating score only Posted Jul 29, 2016 on Hotels
5 out of 5
by A verified traveler

Great relaxing stay

Posted Jun 27, 2016 on Hotels
Great relaxing stay at the lake of lugano! Very peaceful neighbourhood, excellent service, nice pool and lounge, possibility to rent a boat!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel but not close to town

Posted Apr 24, 2016
Pros: Brand new renovated hotel.
Location: Not in the center of Lugano, need to drive maybe 15 minutes.
Very nice hotel. The Expedia rate was very reasonable. Take your bathing suit and sports clothes because there is a great wellness center.