Ratings based on 186 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Far from city need serious refurbishment

Posted Sep 6, 2016
Although I tel a few days before requesting suite in main building I got one very far need two lifts walk far to the residential building. Furniture old and mattress hard. One tv only for two bedrooms; air condition only in living room wifi weak; stains in corridor carpets. Food in bar mediocre and costly and no lake view only the restaurant which is even more expensive . Far from city not walking distance. No hotel shuttle. Not a luxury hotel in need urgent refurbishment. Staff was inflexible in regard move us room . Parking is good though. Breakfast was ok.
5 out of 5
by CHUNG TIN

This traveler left a rating score only Posted Aug 27, 2016 on Hotels
5 out of 5
by Gill

Superbe Villa Sassa

Posted Aug 9, 2016 on Hotels
Excellent accueil à la Villa Sassa. Suite superbe, très confortable, vue magnifique. Chambres très propres et toutes rénovées. Restaurant de très bonne qualité avec vue imprenable sur Lugano et le lac. Très bonnes installations: piscine intérieure et extérieure, spa, salle de sport. Parc relaxant. A ne pas manquer!
5 out of 5
by Christian

Wunderbare Anlage - Personal Ausbildung nötig!

Posted Aug 8, 2016 on Hotels
Eigentlich eine wunderbare Anlage, die aber anfangs nicht übersichtlich ist! Leider erfolgte keine richtige Einweisung durch das Personal. Die Räumlichkeiten für das Frühstück sind zu klein! Jeden Morgen herrschte ein Chaos weil es zu wenig Tische gab. Gesamthaft war das Personal weder freundlich noch hilfsbereit! Beim Auschecken keine Frage: hat es Ihnen gefallen, war alles in Ordnung! Einfach nichts - Schluss! Offen gesagt habe ich dies noch nie in einem Hotel erlebt!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 2, 2016 on Hotels
5 out of 5
by Claudine from Founex

Très bien

Posted Jul 25, 2016 on Hotels
Très bon séjour dans très bel hôtel au calme. Un petit bémol avec le service à table qui était plutôt lent.
5 out of 5
by William from Usk South Wales

From Switzerland to Italy

Posted Jul 23, 2016 on Hotels
Only stayed one day (two nights) and the hotel was excellent. The best part of our stay in Lugano.
5 out of 5
by René

This traveler left a rating score only Posted Jul 17, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 4, 2016 on Hotels
5 out of 5
by Margo from Fort Lauderdale, FL USA

Posted May 24, 2016 on Hotels
A wonderful place. I absolutely loved it and will stay again.