Ratings based on 630 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Menlo

Great location

Posted Dec 12, 2017
Great location for my class there are plenty of places to visit near the Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Arlington WA

Posted Dec 12, 2017
We had a great time. Was a shopping trip with my daughter and we would totally go back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Business trip- 8 night stay

Posted Dec 11, 2017
Rooms undergoing renovation which will probably resolve dim lighting issues in closet and bathroom. Nicely decorated lobby and rooms- breakfast plentiful but not extravagant.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tri-Cities, Washington

Posted Dec 10, 2017
The hotel was great. The room was absolutely beautiful. The staff was very friendly and helpful. I do wish the breakfast would have been a little better it wasn't terrible just not great.
5 out of 5
by Philip

The best of BWs!

Posted Oct 23, 2017 on Hotels
Lovely room; so comfortable! Quiet too! Nice breakfast included. The best BW we've ever stayed in!
5 out of 5
by Maritza

This traveler left a rating score only Posted Oct 23, 2017 on Hotels
4 out of 5
by Thomas

Posted Oct 23, 2017 on Hotels
Bottom floor room was extremely noisy
4 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

Seething Hatred

Posted Oct 22, 2017 on Orbitz
Pros: Front desk staff, convenience to my class.
Cons: Cleaning staff and breakfast staff attitudes toward guests. Quality control - decaf was replenished with regular coffee, thermostat was tampered with
This was my second stay at this location. I encountered three different front desk clerks throughout the duration of my stay each was exceptionally personable and connected, which I greatly appreciated. I was disappointed with the breakfast room staff, one lady in particular seemed angry and aggressive each day. I didn't catch her name, but she was much taller than all the rest of the workers in the breakfast room. I also encountered a lady from the cleaning staff in the hallway, smiled at her as we passed and she stared into my eyes unsmiling with a look that I can only describe as seething hatred aimed in my direction. The encounters with these two women definitely affected my decision on whether to tip. In addition, I left my room at the temperature I wanted it to be upon my return - 70. Instead, the cleaning crew turned the AC on 60 and it was freezing for an hour upon my return. Lastly, I tripped and almost fell the first night on the mat at the back door, it was folded and rolled rather than flat on the floor. As my stay went on I fixed the mat daily, and I realized the staff, was rolling the mat up and propping it in the door to let friends and family come in without a key - this back door is just around the corner from staff quarters, I personally witnessed this occur and removed the mat from the door. This is a security issue on many levels. These encounters would not prevent me from staying here again, because there were other positives, but beware.
4 out of 5
by Bradley

Great value and staff

Posted Oct 22, 2017 on Hotels
The Service is great. The breakfast needs some improvement. Makeover is in order here.
5 out of 5
by Michael

Great Hotel!

Posted Oct 18, 2017 on Hotels
Great hotel & great location. Would return again!