Ratings based on 437 Verified Reviews

4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Irvine CA

Nice Hotel that's close to the airport

Posted Aug 26, 2017
Pros: The hotel is comfortable the price was very good and it was close airport
It was a general and nice stay we had no issues and slept comfortably if you're looking for a nice hotel close to the airport this one is highly recommended
Comment from Hotel Management
Sep 20, 2017 by jorge, Hotel Management
Good morning,as always, it is a pleasure to greet you and thank you for your preference for our hotel and we appreciate your comments. For us it is very important to give a punctual follow-up and feedback to all the comments of our clients and themselves that are of great importance .. On behalf of all our collaborators, we thank you for your confidence and wish to enjoy your preference again. Have an excellent week Jorge Carballal
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel near the airport

Posted Aug 24, 2017
We had a great experience, close to shopping and restaurants. This is the 2nd time we stay here and we actually got to use the pool and gym overall it was good. However, this last time one of the upstairs rooms had loud noise, luckily we didn't endure much and they turned it off. Other than that good stay
Comment from Hotel Management
Sep 20, 2017 by jorge, Hotel Management
Good morning ,as always, it is a pleasure to greet you and thank you for your preference for our hotel and we appreciate your comments. For us it is very important to give a punctual follow-up and feedback to all the comments of our clients and themselves that are of great importance .. On behalf of all our collaborators, we thank you for your confidence and wish to enjoy your preference again. Have an excellent week Jorge Carballal
5 out of 5
Recommended
for Everyone
by A verified traveler from Santiago, Chile

Good hotel close to airport

Posted Aug 21, 2017
The hotel is close to the airport (3km) the rooms are nice and restaurant is ok. In general it was a good stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Very clean

Posted Aug 21, 2017
Profesional staff very clean hotel great price I would stay again
4 out of 5
Recommended
for Everyone
by A verified traveler from LA

The staff was ok, the room was not.

Posted Aug 18, 2017
The people was polite and attentive, the room was smelly, the carpet was dirty, the bathroom floor was also dirty.
3 out of 5
Recommended
for Everyone
by A verified traveler from louisiana

not happy with the cleaning lady or mgt

Posted Aug 12, 2017
I arrived at around lunch time and I had to wait 3 hrs before my room was available.then the next morning I had to call the front desk to ask about cleaning my room.they usually start cleaning the rooms around 10 to 12 am in the morning.everyday day I had to call the front desk and ask for a maid to clean my room.I am not sure why they changed the cleaning schedule for the maids.all the rooms should be clean before noon. so I feel like this was a mgt decision and so they should take the blame.
Comment from Hotel Management
Aug 14, 2017 by jorge carballal, Hotel Management
Very good day Kelsie as always is a pleasure to have your preference and we appreciate your comments. I commented that the hotel entrance is from 15:00 pm not early in the morning since the hotel does not have rooms from early and as mentioned at the time of booking via telephone, internet, And it is sent in the confirmation by mail, in the detail of the cleaning the service begins at 9:00 am and the staff from 9:00 am until 17:00 performs the cleaning of the rooms. If the client needs within the hours of the cleaning staff, I believe that with muchisimo taste is realized. On behalf of all our staff thank you for your understanding. Have an excellent day regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Nice hotel, great customer service

Posted Aug 2, 2017
I was there 3 days 2 nights and I had a great experience. I
5 out of 5
by A verified traveler from Encinitas, CA

Perfectly located for use of Tijuana Airport

Posted Jul 11, 2017
Pros: The staff is polite and efficient, and the location is perfect
Cons: Perhaps some updating of the rooms, including larger TV's.
Location: The location is not great if you want access to downtown. However, there are several restaurants within walking distance.
We wanted a clean, quiet and reasonably priced hotel. This was it.
Comment from Hotel Management
Jul 29, 2017 by jorge carballal, Hotel Management
Very good day , as always is a pleasure to greet and thank you for your preference for our hotel and for sharing your comments so kindly. For us, it is very important to give timely follow-up and feedback to all the comments of our clients and themselves that are of great importance and help us to improve. On behalf of all our collaborators, we thank you for your confidence and wish to enjoy your preference again. Have an excellent week Jorge Carballal
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Pool

Posted Jul 10, 2017
Dirty lots of hair something wrong with water or chemicals turn hair scalp blue and white clothes blue
Comment from Hotel Management
Jul 29, 2017 by jorge carballal, Hotel Management
Very good day , as always is a pleasure to greet and thank you for your preference for our hotel and for sharing your comments so kindly. For us, it is very important to give timely follow-up and feedback to all the comments of our clients and themselves that are of great importance and help us to improve. On behalf of all our collaborators, we thank you for your confidence and wish to enjoy your preference again. Have an excellent week Jorge Carballal
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to boarder

Posted Jul 4, 2017
My stay was pleasant, rooms are clean. Staff are very friendly/attentive. Hotel is located close to shopping center, lots of restaurants walking distance. Parking is limited.
Comment from Hotel Management
Jul 29, 2017 by jorge carballal, Hotel Management
Very good day, as always is a pleasure to greet and thank you for your preference for our hotel and for sharing your comments so kindly. For us, it is very important to give timely follow-up and feedback to all the comments of our clients and themselves that are of great importance and help us to improve. On behalf of all our collaborators, we thank you for your confidence and wish to enjoy your preference again. Have an excellent week Jorge Carballal