Ratings based on 375 Verified Reviews

4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vages

For Tijuana it's a bit higher priced but very nice

Posted Apr 14, 2017
This hotel is a nice clean hotel. I will stay there again.
Comment from Hotel Management
Apr 20, 2017 by jorge carballal, Hotel Management
Dear D., as always it is a pleasure to greet you and thank you for your preference for our hotel and for sharing your comments with such kindness. For us it is very important to focus on the constant training of each area of ​​the hotel in terms of service, warmth and resolution of doubts to the client. It is also a pleasure to share your wishes and your comments with our colleagues who make possible these pleasant experiences To the client and to see that our clients appreciate being treated well and make them feel like they are home generating a friendly atmosphere. On behalf of all our collaborators, we thank you for your confidence and wish to enjoy your preference again. Have an excellent week . regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Great hotel with excellent service

Posted Apr 5, 2017
Pros: Service from all employees was amazing, good rooms
Location: Very convenient to the US Consulate
Stayed there for a Consulate appointment and really liked the hotel. The service from all the staff was excellent, they really went one step beyond in helping out and making sure we had a good stay. The hotel is super convenient for consulate appointments since it is only 5 mins away in car. The room was spacious and very clean and they have a really good breaksfast. I have stayed in other hotels in that area and this one is definitely the best choice.
Comment from Hotel Management
Apr 12, 2017 by jorge carballal, Hotel Management
Good Morning Miss Monica, as always it is a pleasure to greet you and thank you for your preference for our hotel and for sharing your comments with such kindness. For us it is very important to focus on the constant training of each area of ​​the hotel in terms of service, warmth and resolution of doubts to the client. It is also a pleasure to share your wishes and your comments with our colleagues who make possible these pleasant experiences To the client and to see that our clients appreciate being treated well and make them feel like they are home generating a friendly atmosphere. On behalf of all our collaborators, we thank you for your confidence and wish to enjoy your preference again. Have an excellent week regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Amsterdam

Great hotel near airport

Posted Apr 2, 2017
Great almost new hotel that is close to the airport. The neighbourhood is not very special, but it's quiet and has easy excess.
Comment from Hotel Management
Apr 12, 2017 by jorge carballal, Hotel Management
Good Morning Dear Guest, as always it is a pleasure to greet you and thank you for your preference for our hotel and for sharing your comments with such kindness. For us it is very important to focus on the constant training of each area of ​​the hotel in terms of service, warmth and resolution of doubts to the client. It is also a pleasure to share your wishes and your comments with our colleagues who make possible these pleasant experiences To the client and to see that our clients appreciate being treated well and make them feel like they are home generating a friendly atmosphere. On behalf of all our collaborators, we thank you for your confidence and wish to enjoy your preference again. Have an excellent week regards
4 out of 5
Recommended
for Everyone
by A verified traveler from winters CA

Good👍

Posted Apr 1, 2017
Very good👍It was very good I like it because it is close to the airport
Comment from Hotel Management
Apr 11, 2017 by jorge carballal, Hotel Management
Good Morning Dear jmb204, as always it is a pleasure to greet you and thank you for your preference for our hotel and for sharing your comments with such kindness. For us it is very important to focus on the constant training of each area of ​​the hotel in terms of service, warmth and resolution of doubts to the client. It is also a pleasure to share your wishes and your comments with our colleagues who make possible these pleasant experiences To the client and to see that our clients appreciate being treated well and make them feel like they are home generating a friendly atmosphere. On behalf of all our collaborators, we thank you for your confidence and wish to enjoy your preference again. Have an excellent week regards
4 out of 5
by A verified traveler from los angeles

Horrible room service

Posted Mar 21, 2017
Everything was great until I ordered some food via room service and they never came!
Comment from Hotel Management
Apr 11, 2017 by jorge carballal, Hotel Management
Good Morning Miss Estephanie, as always it is a pleasure to greet you and thank you for your preference for our hotel and for sharing your comments with such kindness. For us it is very important to focus on the constant training of each area of ​​the hotel in terms of service, warmth and resolution of doubts to the client. It is also a pleasure to share your wishes and your comments with our colleagues who make possible these pleasant experiences To the client and to see that our clients appreciate being treated well and make them feel like they are home generating a friendly atmosphere. On behalf of all our collaborators, we thank you for your confidence and wish to enjoy your preference again. Have an excellent week regards
3 out of 5
Recommended
for Everyone
by A verified traveler from Austin, Texas

OK business hotel

Posted Feb 24, 2017
Pros: Building looks nice and the morning breakfast is excellent.
Cons: cleanliness
Location: First time in the area
Although the room was clean the couch has stains and feels dirty. The carpeting is the same it looks clean but feels dirty. Overall the room had a scent that I would not tolerate for more then one night. The pillows were comfortable and the pillow covers were clean, however they had a scent of sweat or something stale. I covered up with a bathroom towel and used one of my T shirts as a pillow cover to hide the smell. I will definitely try another hotel next time in Tijuana. I must add that this is the first time a Fiesta Inn hotel disappoints me, Fiesta Inn are usually very clean pristine!
Comment from Hotel Management
Apr 11, 2017 by jorge carballal, Hotel Management
Good Morning Mr. H.U., as always it is a pleasure to greet you and thank you for your preference for our hotel and for sharing your comments with such kindness. For us it is very important to focus on the constant training of each area of ​​the hotel in terms of service, warmth and resolution of doubts to the client. It is also a pleasure to share your wishes and your comments with our colleagues who make possible these pleasant experiences To the client and to see that our clients appreciate being treated well and make them feel like they are home generating a friendly atmosphere. On behalf of all our collaborators, we thank you for your confidence and wish to enjoy your preference again. Have an excellent week regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel not far from airport

Posted Feb 23, 2017
Pros: Close to Tijuana Airport
Location: Airport
Very clean and friendly staff. Rooms are small but comfortable and perfect for the fast traveler.
Comment from Hotel Management
Apr 11, 2017 by jorge carballal, Hotel Management
Good Morning Dear Guest, as always it is a pleasure to greet you and thank you for your preference for our hotel and for sharing your comments with such kindness. For us it is very important to focus on the constant training of each area of ​​the hotel in terms of service, warmth and resolution of doubts to the client. It is also a pleasure to share your wishes and your comments with our colleagues who make possible these pleasant experiences To the client and to see that our clients appreciate being treated well and make them feel like they are home generating a friendly atmosphere. On behalf of all our collaborators, we thank you for your confidence and wish to enjoy your preference again. Have an excellent week regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent place for a quiet weekend getaway

Posted Feb 21, 2017
The staff are always welcoming and the accommodations are very neat and clean. The breakfast buffet is a bonus and the location is very easy to find. My go-to everytime!!
Comment from Hotel Management
Apr 11, 2017 by jorge carballal, Hotel Management
Good Morning Dear Nancy, as always it is a pleasure to greet you and thank you for your preference for our hotel and for sharing your comments with such kindness. For us it is very important to focus on the constant training of each area of ​​the hotel in terms of service, warmth and resolution of doubts to the client. It is also a pleasure to share your wishes and your comments with our colleagues who make possible these pleasant experiences To the client and to see that our clients appreciate being treated well and make them feel like they are home generating a friendly atmosphere. On behalf of all our collaborators, we thank you for your confidence and wish to enjoy your preference again. Have an excellent week regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Great escape

Posted Jan 16, 2017
Came here to just escape the California madness and it ewas the perfect spot for relaxing to eating and drinks.
Comment from Hotel Management
Apr 12, 2017 by jorge carballal, Hotel Management
Good Morning Dear Guest, as always it is a pleasure to greet you and thank you for your preference for our hotel and for sharing your comments with such kindness. For us it is very important to focus on the constant training of each area of ​​the hotel in terms of service, warmth and resolution of doubts to the client. It is also a pleasure to share your wishes and your comments with our colleagues who make possible these pleasant experiences To the client and to see that our clients appreciate being treated well and make them feel like they are home generating a friendly atmosphere. On behalf of all our collaborators, we thank you for your confidence and wish to enjoy your preference again. Have an excellent week regards
5 out of 5
by Richard

Posted Jan 10, 2017 on Hotels
The front desk personnel are very nice, helpful, knowledgeable,as well as the waiters.