Outdoor pool

Reviews of Hotel Lucerna Tijuana

4.5 out of 5
Hotel Lucerna Tijuana
Paseo del los Heroes #10902, Zona Rio, Tijuana, BC

Reviews

8.2

Very Good

Rating 10 - Excellent. 550 out of 1001 reviews" "
Rating 8 - Good. 177 out of 1001 reviews" "
Rating 6 - Okay. 108 out of 1001 reviews" "
Rating 4 - Poor. 76 out of 1001 reviews" "
Rating 2 - Terrible. 90 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Demitrus

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean
Stayed 4 nights in Mar 2024
Response from Demitrus on Mar 22, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regards.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Mr. Francisco on Mar 18, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regards.

6/10 Okay

Antonio

Traveled with partner, Traveled with family
Disliked: Amenities
Parking at this location is great self service, but still plenty of parking space
Stayed 1 night in Mar 2024
Response from Mr. Antonio on Mar 18, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regards.

10/10 Excellent

Rosa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It’s nice hotel
Stayed 1 night in Mar 2024
Response from Miss Rosa on Mar 9, 2024
Dear guest;Thank you for taking the time to submit the service survey.You are very important to us.We appreciate having chosen us for your stay,Greeting

10/10 Excellent

martha judith

Stayed 1 night in Mar 2024

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and excellent customer care
Stayed 2 nights in Feb 2024
Response from Dear guest; on Mar 9, 2024
Dear guest;Thank you for taking the time to submit the service survey.You are very important to us.We appreciate having chosen us for your stay,Greeting

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Dear Guest on Mar 9, 2024
Dear guest;Thank you for taking the time to submit the service survey.You are very important to us.We appreciate having chosen us for your stay,Greeting

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need is at your fingertips - including food and drinks. The staff is super professional and friendly. I have to mention Claudia who checked us both in and out in an efficient and friendly manner. She could train others in the hospitality world on how to treat customers! Fernando assisted with luggage and finding everything we needed to make our stay enjoyable.
Stayed 2 nights in Feb 2024
Response from Mr. Dan on Mar 9, 2024
Dear guest;Thank you for taking the time to submit the service survey.You are very important to us.We appreciate having chosen us for your stay,Greeting

10/10 Excellent

robert

Stayed 3 nights in Feb 2024
Response from Mr. Robert on Mar 22, 2024
Dear Guest,We are grateful for your feedback about your recent stay at Lucerna Tijuana.Looking forward to welcoming you back.Kind regards.

10/10 Excellent

Miguel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend for business trips
Stayed 1 night in Feb 2024
Response from Mr. Miguel on Mar 9, 2024
Dear guest;Thank you for taking the time to submit the service survey.You are very important to us.We appreciate having chosen us for your stay,Greeting

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Miss Rosa on Mar 9, 2024
Dear guest;Thank you for taking the time to submit the service survey.You are very important to us.We appreciate having chosen us for your stay,Greeting

2/10 Terrible

Gustavo

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Bad experience
Stayed 1 night in Feb 2024
Response from Mr. Gustavo on Feb 21, 2024
Thank you for taking the time to submit the service survey, You are very important to us.We appreciate having chosen us for your stay,Greeting

10/10 Excellent

Karina

Stayed 1 night in Feb 2024
Response from Srita. Karina on Mar 22, 2024
Estimado Huésped ;Gracias por tomarse el tiempo enviando la encuesta de servicio,Agradecemos habernos elegido para su estancia,Saludos!

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in good condition and located in an great part of town
Stayed 1 night in Jan 2024
Response from Mr. Roberto on Feb 21, 2024
Thank you for taking the time to submit the service survey.You are very important to us.We appreciate having chosen us for your stay,Greeting

4/10 Poor

Robert

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Our room flooded and no one came to take care of it after calling twice.
Stayed 2 nights in Jan 2024
Response from Mr. Robert on Feb 21, 2024
Thank you for taking the time to submit the service survey, sorry about the incovinenceYou are very important to us.We appreciate having chosen us for your stay,Greeting

6/10 Okay

Sophia

Business traveler, Traveled with family
Disliked: Staff & service
The service and the room is not worth it for $198.57/ tax. Upon check out, I called the front desk to help me for my luggages. They said they will send someone, I waited and waited, but nobody came. I decided to carry all my stuffs by myself from 6th flor to the lobby. Then I saw the bell boy was just outside waiting. Probably the front desk lady I talked to forgot about me. Then when she saw me she called the bell bot to help me carry my stuffs, for what? To bring it to my car? Why do I need it for if I got from my room to the lobby. Very poor service for the price.
Stayed 1 night in Jan 2024
Response from Miss Sophia on Feb 21, 2024
Thank you for taking the time to submit the service survey, sorry about the invenince we already working on your commentsYou are very important to us.We appreciate having chosen us for your stay,Greeting

8/10 Good

Claudio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the hotel before, I find it a nice option for a couple of nights. The restaurants are pretty good albeit one of the (pool side) a bit pricey, but the food and service were excellent. Plenty of outdoor secure parking.
Stayed 2 nights in Jan 2024
Response from Mr. Claudio on Feb 21, 2024
Thank you for taking the time to submit the service survey.You are very important to us.We appreciate having chosen us for your stay,Greeting

10/10 Excellent

James

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from James on Feb 21, 2024
Thank you for taking the time to submit the service survey.You are very important to us.We appreciate having chosen us for your stay,Greeting

8/10 Good

Isai, denver

Liked: Cleanliness, staff & service
The tv didn"t work. The barhroom needed maintanience. The restaurant staff were attentive
Stayed 1 night in Jan 2024
Response from Guest on Feb 21, 2024
Dear Guest Thank you for taking the time to submit the service survey, we already work on ypur comments.You are very important to us.We appreciate having chosen us for your stay,Greeting

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service is great all the time ,we stay at this property often
Stayed 1 night in Dec 2023
Response from Mr. Charles on Feb 21, 2024
Thank you for taking the time to submit the service survey.You are very important to us.We appreciate having chosen us for your stay,Greeting

10/10 Excellent

Ada

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the attention of the staff. The hotel was clean and well kept with many restaurant options inside.
Stayed 1 night in Dec 2023
Response from Miss Ada on Feb 21, 2024
Thank you for taking the time to submit the service survey.You are very important to us.We appreciate having chosen us for your stay,Greeting

10/10 Excellent

Gregory

Stayed 1 night in Dec 2023
Response from Mr. Gregory on Feb 21, 2024
Thank you for taking the time to submit the service survey.You are very important to us.We appreciate having chosen us for your stay,Greeting

6/10 Okay

Isaura

Stayed 1 night in Dec 2023

10/10 Excellent

Margaret

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great night out was able to be didn't with a great night in also.
Stayed 1 night in Dec 2023

10/10 Excellent

Juan

Stayed 1 night in Dec 2023

10/10 Excellent

Christina

Stayed 3 nights in Dec 2023

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Homero

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and we ate on the property and the food was great no complaints whatsoever.
Stayed 2 nights in Dec 2023
Response from Miss Stephanie on Feb 21, 2024
Thank you for taking the time to submit the service survey.You are very important to us.We appreciate having chosen us for your stay,Greeting

10/10 Excellent

Claudia

Stayed 1 night in Oct 2023
Response from Srita. Claudia on Feb 21, 2024
Estimada Huésped;Gracias por tomarse el tiempo enviando la encuesta de servicio.Usted es muy importante para nosotros. lo esperamos nuevamente en esta su casa LucernaAgradecemos habernos elegido para su estancia,Saludos

10/10 Excellent

federico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Natalia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Oscar

Stayed 2 nights in Dec 2023

2/10 Terrible

Rubén

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sr. Ruben on Feb 21, 2024
Estimado Huésped;Gracias por tomarse el tiempo enviando la encuesta de servicio.Usted es muy importante para nosotros. lo esperamos nuevamente en esta su casa LucernaAgradecemos habernos elegido para su estancia,Saludos

10/10 Excellent

Jose

Stayed 1 night in Dec 2023
Response from Mr. Jose on Feb 21, 2024
Thank you for taking the time to submit the service survey.You are very important to us.We appreciate having chosen us for your stay,Greeting

10/10 Excellent

Nikki

Stayed 3 nights in Nov 2023

10/10 Excellent

Maria

Stayed 1 night in Nov 2023

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing perfect
Stayed 1 night in Nov 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice hotel to stay in with great amenities. Its quiet and peaceful very good for a relaxing getaway.
Stayed 2 nights in Nov 2023

2/10 Terrible

harutyun

Stayed 1 night in Nov 2023

10/10 Excellent

adrian

Stayed 2 nights in Nov 2023

2/10 Terrible

Dana

Stayed 1 night in Nov 2023

10/10 Excellent

Mariana

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Nov 2023

4/10 Poor

Anthony

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Robert, Cincinnati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay when in Tijuana. I had dinner in one of the restaurants, which was very good!
Stayed 1 night in Nov 2023

10/10 Excellent

Massoud

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Katherine

Liked: Cleanliness
I sent my son there and they really enjoyed it
Stayed 1 night in Oct 2023

10/10 Excellent

Steven A., Upland

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive. Service oriented. Hell, I tipped the front desk $35.00. They gave me their best room! Down to the waitress at the buffet. Humbling, that people should be so nice, and some of the customers were racist and rude. Hotels should learn from Lucerna. And I know that this comes from management. It’s training that you see at Lucerna
Stayed 1 night in Oct 2023

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, amenities
Excelente ubicación y personal amable
Stayed 2 nights in Oct 2023