Ratings based on 765 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from california, USA

Convenient to my business

Posted Dec 10, 2016
Pros: Convenience, good customer service
Location: It worked for me. I could walk to my Dr.'s office or they offered m shuttle service at no extra cost.
I had a situation with a noisy neighbor and the hotel moved me to a better room st no extra cost
5 out of 5
by A verified traveler from san diego

Very nice hotel

Posted Dec 6, 2016
This is one of the best hotels we had been. The service, attention and the confort of the room was excellent.
Comment from Hotel Management
Dec 9, 2016 by Community Manager , Hotel Management
Hi Marlen, Thank you for taking the time to leave us these good comments about our hotel as they are very important to us. We hope to see you again soon. Regards!
5 out of 5
by A verified traveler from US

Balcony

Posted Nov 30, 2016
Pros: Staffs are friendly
Cons: Better food and safer balconies
Location: I stayed only one night I couldn't look around much but people in TJ they sad it's a fine hotel
The balconies are scary the safety handlers are too low
Comment from Hotel Management
Dec 9, 2016 by Community Manager , Hotel Management
Hi Tigran, Thank you for taking the time to leave us these good comments about our hotel as they are very important to us. We hope to see you again soon. Regards!
5 out of 5
by A verified traveler from US

Clean, safe, with friendly English-speaking staff.

Posted Nov 28, 2016
This is a great hotel in Tijuana. My room was about $100, and well worth it. Tijuana is a crazy city, and Hotel Lucerna is an oasis in the storm. I stayed in room 720. Most def staying there next time I head across the border.
Comment from Hotel Management
Nov 29, 2016 by Community Manager , Hotel Management
Hi Penelopi, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler from Orange County

Very nice hotel in a great location.

Posted Nov 22, 2016
Very nice personnel. They also spoke english. The staff was very attentive. I would definitely stay there again.
Comment from Hotel Management
Nov 29, 2016 by Community Manager , Hotel Management
Hi Rex, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
by A verified traveler from US

The pool

Posted Nov 20, 2016
The pool has no heater. The water is too cold and the lights from the pool kept on coming out so it's not safe! Besides that the hotel is great!!
Comment from Hotel Management
Nov 23, 2016 by Community Manager , Hotel Management
Hi Travi, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
by A verified traveler

Excellent rooms, great staff. LOUD construction.

Posted Nov 14, 2016
Pros: A lovely clean and modern hotel with a superb staff. Clean, modern rooms, nice pool and facilities.
Cons: Construction on a new wing outside our window. Loud banging beginning early in the morning. Ouch.
Comment from Hotel Management
Nov 17, 2016 by Community Manager , Hotel Management
Hi, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
1 out of 5
by A verified traveler

Room next door had a figh for 2 hours at 5AM

Posted Nov 14, 2016
Pros: Centrally located
Cons: Hardly liked anything
Location: It's centrally located
Not a good place for the price paid. Had room service and when the ice melted there were all kinds of dark spots. Luckily I didn't get sick but I for sure thought I would.
Comment from Hotel Management
Nov 17, 2016 by Community Manager , Hotel Management
Hi JC, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler from US

Always a great stay

Posted Nov 14, 2016
Pros: The bed is so nice and the linens are of good quality . Also they have a great restaurant which serves great coffee.
Cons: I stay often, one thing I would do is install a heater for the pool. It's really chilly. One day a hot tub!
Location: It's very close to some great restaurants. Also shopping is great. If you need medicine the good pharmacies are walking distance .
Comment from Hotel Management
Nov 17, 2016 by Community Manager , Hotel Management
Hi Shannon, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler from US

Love this hotel

Posted Nov 13, 2016
Pros: Always clean, nice rooms and very accommodating. The staff is very helpful to all of your needs.
Cons: Nothing, I have never had any problems while staying at this hotel. Safe and close to everything.
Location: Mr. Pampas is a great Argentinian restaurant a block away. Many other good restaurants in walking distance. Nicest Starbucks I've ever seen is close.
Comment from Hotel Management
Nov 15, 2016 by Community Manager , Hotel Management
Hi Rodney, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!