Ratings based on 684 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from las vegas

Very crowded area

Posted Aug 11, 2015
The check in time was a 3pm i show up at 330pm and the room was not ready yet they ask me to comeback in 20 minutes very busy and careless hotel staff
1 out of 5
by A verified traveler from Bakersfield, CA

Bed hard as rock, No Internet!

Posted Aug 10, 2015
Pros: Nada.
Cons: Better internet service and change mattresses.
Location: Not much to do around, area too dark and dangerous look at night.
Yes the bed was hard as rock. The internet service on the room was terrible, no connection at all or poor connection. The TV also was didn't had a working channel, I call in and they want to sent me at technician to fixed; No I don't think so when all what I want its to relax. But no tv or internet, so I get to sleep.
1 out of 5
by A verified traveler from Carlsbad CA

close to tj downtown.

Posted Aug 7, 2015
Pros: valet parking guys were very helpful and friendly.
Cons: entire front desk staff.
Location: n/a
The front desk staff was rude, arrogant, and impolite. We got to the hotel 30 minutes earlier. However, we got send away and were told to come back after 3:00pm. We literally got send away. For checking out, we wait for 4 minutes until the frond desk receptionist decided to talk to us and ask if we need help. Even tho there was nobody in the lobby. She took the key and said: Ok you can go, and that's it. Horrible front desk service, for a city that lives out of tourist. They do not know how to treat a guess.
4 out of 5
Recommended
for Everyone
by A verified traveler from pasadena

Close to the taco stands

Posted Aug 3, 2015
I pulled up security guard & vallet people were wonderful & very helpful. The check in person at the front had no personality acted like I was bothering her & was not friendly. My room was clean but not that updated. My tv wouldn't work & when I asked someone to help me it took them an hour. Other than that my view was wonderful & it was close the market & tacos.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Sweet surprise

Posted Jul 23, 2015
Very nice experience.. everyone was kind and helpful.. very clean..
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel con buena cocina

Posted Jul 22, 2015
Creo que por ser temporada alta no me dio tan buena atención el personal del hotel, en cuanto a instalaciones, ubicación y comodidad; bien.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2015
Cons: Wi-FI could deffinitley be improved as connection is always lost.
Overall great experience. I would recommend to a friend.
4 out of 5
Recommended
for Everyone
by A verified traveler

La televisión

Posted Jul 19, 2015
Es un lío poder usarla muchos botones .. No debería ser tan complicado
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, Ca.

Good friendly staf.

Posted Jul 18, 2015
Nice hotel. They had some work going on. Restaurant definitely go out to nearest.
1 out of 5
by A verified traveler

Paper Thin Walls

Posted Jul 15, 2015
The walls are paper thin. At night - I can hear my neighbor drinking tequila, talking about send money to help his brother, while the other neighbor was taking a shower. In the morning - I could hear the loud vacuums, items being dropped and people walking in the hallway. I got very little sleep. I returned to my room at 6am, somewhat slept from 6am-9am, tried to sleep but could not from 9am-11am.