Ratings based on 705 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler from san diego california.

A little noisy cause of location

Posted Sep 30, 2015
I've stayed at a lot of hotels in Tijuana but not sure if I'll stay again at this one. The staff is very friendly but the rooms are outdated and pretty small. Room service was fast but the food was OK.
3 out of 5
for Business Travelers
by A verified traveler

Elevator Failure

Posted Sep 22, 2015
Pros: Service is excellent - the staff, specially the valet, security and wait staff are very professional and friendly
Cons: Change the towels. Fix the elevators
Location: Las Ahumaderas
Elevators were out of service - had to go up 5 floors every time. Towels are old and grey. Some rooms are very noisy compared to others.
4 out of 5
for Everyone
by A verified traveler from Redwood City CA

Clean and Safe

Posted Sep 14, 2015
We had a great experience! Great customer service, very safe and clean!! Nice pool and bar in hotel! There we're plenty of safe cab services available......We will definitely refer friends and stay here again!!!!
1 out of 5
by A verified traveler from ca

Not what it looks like

Posted Sep 6, 2015
The pictures are way better than what the hotel really looks like. Parking was horrible. The room they gave us was on the first floor and there was too much noise. They have sometype of club and the music is on all night till midnight. I asked for a newer remodeled room and what I was giving was an old broken down room. They don't even really clean the rooms because whoever stayed before us left food in the cabinets all open and gross. I put the do not disturb sign up and they still came in and made the beds. The pool is not nice or heated. Would never stay again.
3 out of 5
by A verified traveler from los angeles


Posted Sep 1, 2015
Pros: Workout room
Cons: Customer service at front desk
Location: Good
They did construction and remodeling the whole floor during my last days of stay. Why did they book me on a floor that was being torn apart ?
3 out of 5
by A verified traveler from las vegas

Very crowded area

Posted Aug 11, 2015
The check in time was a 3pm i show up at 330pm and the room was not ready yet they ask me to comeback in 20 minutes very busy and careless hotel staff
1 out of 5
by A verified traveler from Bakersfield, CA

Bed hard as rock, No Internet!

Posted Aug 10, 2015
Pros: Nada.
Cons: Better internet service and change mattresses.
Location: Not much to do around, area too dark and dangerous look at night.
Yes the bed was hard as rock. The internet service on the room was terrible, no connection at all or poor connection. The TV also was didn't had a working channel, I call in and they want to sent me at technician to fixed; No I don't think so when all what I want its to relax. But no tv or internet, so I get to sleep.
1 out of 5
by A verified traveler from Carlsbad CA

close to tj downtown.

Posted Aug 7, 2015
Pros: valet parking guys were very helpful and friendly.
Cons: entire front desk staff.
Location: n/a
The front desk staff was rude, arrogant, and impolite. We got to the hotel 30 minutes earlier. However, we got send away and were told to come back after 3:00pm. We literally got send away. For checking out, we wait for 4 minutes until the frond desk receptionist decided to talk to us and ask if we need help. Even tho there was nobody in the lobby. She took the key and said: Ok you can go, and that's it. Horrible front desk service, for a city that lives out of tourist. They do not know how to treat a guess.
4 out of 5
for Everyone
by A verified traveler from pasadena

Close to the taco stands

Posted Aug 3, 2015
I pulled up security guard & vallet people were wonderful & very helpful. The check in person at the front had no personality acted like I was bothering her & was not friendly. My room was clean but not that updated. My tv wouldn't work & when I asked someone to help me it took them an hour. Other than that my view was wonderful & it was close the market & tacos.
5 out of 5
for Everyone
by A verified traveler from los angeles

Sweet surprise

Posted Jul 23, 2015
Very nice experience.. everyone was kind and helpful.. very clean..