Ratings based on 652 Verified Reviews

3.9 out of 5
84% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Reasonable and comfortable

Posted May 10, 2017
I stay in Tijuana 3 times a months and this is perfect place in terms of cost and comfort
Comment from Hotel Management
May 10, 2017 by E commerce , Hotel Management
Thank you for your comments Robert we so happy to know you had a great experience. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel with courteous staff

Posted May 8, 2017
Had a great time staying here while we were in Tijuana for a wedding. The hotel staff was very prompt and courteous.
Comment from Hotel Management
May 9, 2017 by E commerce, Hotel Management
Thank you for your comments we so happy to know you had a great experience
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Service

Posted May 2, 2017
Staff was very friendly and helpful. Taxis are right outside the building waiting. Room is in excellent condition.
Comment from Hotel Management
May 3, 2017 by Ecommerce, Hotel Management
Cameron, thank you for your comments, we are very pleased to hear that you had a nice experience. This encourages us to keep improving more and more.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 1, 2017
Nice and safe location, nice view, room is stylish. The jacuzzi is a little bit difficult to use but other than that, this place is awesome.
Comment from Hotel Management
May 3, 2017 by E commerce, Hotel Management
Thank you for your preference Anonymous see you soon on your next visit to Tijuana
5 out of 5
Recommended
for Everyone
by A verified traveler from san pedro ca

Always consistent

Posted Apr 24, 2017
Clean room, excellent staff, hassle free experience
Comment from Hotel Management
Apr 27, 2017 by E.commerce, Hotel Management
Thank you for your preference, we appreciate your comments.
2 out of 5
by A verified traveler from San Bernardino, Ca.

Hidden Hotel

Posted Apr 18, 2017
Pros: Nothing.
Cons: Customer service, room quality.
Location: Only good thing is that it's close to Plaza Rio.
I have stayed at; Palacio Azteca, Ticuan, Puebla Amigo and City Express Rosarito. All hotels were consistent with presentation and cost. This hotel, felt uneasy. I asked the attendant to show me the suite and he said yes but never came through. Also the AC unit in room 303 was malfunctioning, I called the maintenance guy who came over and thought he fixed it but he didn't. I just disconnected it for the stay. Attendants need training on customer service. They don't know who pays their salary. I also asked the attendant if the hotel provided guests with the quick cross paper into the US. He answered amazed and kind of made me feel like I was asking a stupid question. Palacio, keep up the good work. Tony. 909-474-1401
Comment from Hotel Management
May 19, 2017 by E commerce, Hotel Management
Thank you for your comments Tony ,we regreat The misunderstanding The suites were rented at that timeThe fast passes to cross the border at the moment we do not handle themThe ac is frequently maintained if for any reason like any appliance will fail our trained staff will gladly check it until it is working thank you
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2017
Nice hotel, quiet, good service.uhujjijuiiijoijiihhhjjgjiihjjjj
Comment from Hotel Management
Apr 12, 2017 by E commerce, Hotel Management
Thank you for your preference
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 10, 2017
Great place to stay, very clean and well taken care. Staff is very friendly.
Comment from Hotel Management
Apr 12, 2017 by E commerce, Hotel Management
Thank you for your comments Anonymous We are glad to know your experience on the property was satisfactory regards
3 out of 5
by A verified traveler

Posted Mar 22, 2017
The condition of hotel rooms is deteriorated. The carpet had stains, the bed and pillows were uncomfortable, and the towels were old.
Comment from Hotel Management
Apr 1, 2017 by E commerce , Hotel Management
The property has little that was remodeled the building is in good condition, but we respect your opinion Towels are also recently purchased Thank you
1 out of 5
by A verified traveler

I FELT STALKED @ THIS HOTEL BY THE STAFF

Posted Mar 16, 2017
Pros: nothing
Cons: staff, quit with all the silly rules and watching peoples every move
Location: location was ghetto , but the hotel didn't look as bad
Staff is on on your every move watching from cameras to the elevator to the parking they are very strict I don't not recommend this hotel would not allow me to have visit over , we got 2 towels for a room of 4 when I asked for more I was told I could only have 1 extra , they are very cheap , they tried to charge a lightly stained sheet from my daughter bottle. To tell you that iw as afraid to take a shower cause I was afraid there would be cameras in there too,, they go over board with there rules . Room was clean , bed was very hard no real blankets just sheets, bathroom was falling apart from the cabinets to the paper dispenser has a nice look to it , but seems everything is just lightly glued on .. overall horrible experience the hotel staff ruined my vacation stay I would not go to this hotel ever again and I don't recommend you do overall I do recommend you to rather go to city express as we were treated good there an no silly rules