Ratings based on 309 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Sep 20, 2016
Good environment very friendly staff as well as cleaness and most important very safety and secure
Comment from Hotel Management
Sep 20, 2016 by Alejandra M, Hotel Management
Dear valued guest, we appreciate your kind comments about our Staff and Hotel facilities, we are very happy to hear that we met your expectations. We hope to see you coming back in your next visit to Tijuana and thank you again for your preference.
3 out of 5
by A verified traveler

Hotel, all right

Posted Sep 12, 2016
Lobby staff needs to be more helpful. Room needed a little more cleaning.
Comment from Hotel Management
Sep 15, 2016 by Alejandra M, Hotel Management
Dear valued guest, We appreciate your kind comments, rest assure that we are going share these information with the appropiate áreas in order to improve customer service and hotel accomodations. We hope to see you coming back soon.
5 out of 5
by A verified traveler

Posted Sep 10, 2016
Pros: staff are great
Cons: the pool could be deeper...
Location: rebulucion tijuana bars restaraunts
i loved it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
3 out of 5
by A verified traveler

Nice hotel

Posted Sep 6, 2016
Hotel Needs to do more upgrades, the rooms are clean but outdated. Towels need to be replaced, they do not look clean. The Sunday brunch needs to be better, with more selections and more organization of food and tables. Hands down to the chefs in the two food stations. Great service with a smile. The best part of the hotel is the staff, they go above and beyond to help. Lobby is really nice, but like I said the rooms need to be more out dated.
Comment from Hotel Management
Sep 7, 2016 by Alejandra M, Hotel Management
Dear valued guest, Thank you for taking the time in sharing this review, your comments about the property and Restaurant will be share with our Manager and Chef in order to improve this service. We really appreciate your recognition about our Staff. Hope to see you coming back soon!
3 out of 5
by A verified traveler from Los Angeles

Excellent location,

Posted Sep 4, 2016
Clean place, friendly stuff, secure parking, closed to most of my destination places but, when it comes to connect to wifi, check this: I was trying to connect to wifi but for some reasons, this process took me to do a click of the only option to do final connect and there was a charge of $327 pesos about )$32 US dollars... Right away I contacted front desk to take off that charge to my credit card...in another words,,, always make sure to check if amenities are free of charge other way you will have a tremendous charge to your open voucher.... Specially that beautiful bottle of water that has a cost of $99 pesos.
Comment from Hotel Management
Sep 5, 2016 by Alejandra M, Hotel Management
Dear Martin, We appreciate your time in sharing with us your experience. We have noticed that we haven't met your expectations. We invite you to Sign In our Marriott Rewards program to get special benefits as Free WiFi Access in all Marriott Hotels around the world. We hope to have the oportunity to serve you better in the future.
4 out of 5
by A verified traveler

Great Staff!

Posted Aug 29, 2016
I was there for just one night. The staff was very friendly and attentive. The breakfast was delicious. The room was ok, nothing impressive.
Comment from Hotel Management
Aug 30, 2016 by Alejandra M, Hotel Management
Dear guest, Thank you for sharing your experience. We will continue improving our room facilities in order to exceed your expectations in your next visit! Hope to see you coming back soon. Our staff will be glad to receive you again!
5 out of 5
by A verified traveler

decent hotel

Posted Aug 8, 2016
it is a nice, decent hotel. we used pool and gym during our stay and it was pretty good. location is a decent neighborhood in TJ as well
Comment from Hotel Management
Aug 11, 2016 by Alejandra M, Hotel Management
Dear valued guest, Thank you for staying with us, we appreciate your kind comments about our Hotel, we hope to see you coming back some other time.
4 out of 5
by A verified traveler from Mexicali

ubicacion muy buena,plazas alrededor y restaurants

Posted Jul 25, 2016
Pros: alberca, habitacion
Cons: comida buffet desayuno
Todo ok, a la salida solo detalle en la administracion de las llaves de los vehiculos no encontraban la llave de mi carro. Mejorar la variedad en la comida del buffet de desayuno
Comment from Hotel Management
by Alejandra M, Hotel Management
Estimada Liliana, Gracias por compartir su opinión acerca de su ultima estancia con nosotros en Hotel Marriott Tijuana. Sus comentarios son muy importantes ya que nos ayudan a mejorar nuestra calidad y servicio. Compartiremos sus amables comentarios con nuestro Gerente de Alimentos y Bebidas acerca del Servicio de Buffet. Agradecemos su preferencia y esperemos verle muy pronto nuevamente en este su Hotel.
4 out of 5
by A verified traveler

Great service and caring people.

Posted Jul 11, 2016
All personnel were very caring and very service oriented. This was the best part of the hotel, the people that worked there. The hotel is clean and very nice but not elegant. Will come back again.
Comment from Hotel Management
Jul 19, 2016 by Alejandra M, Hotel Management
Dear Valued Guest, We would like to thank you for sharing your experience at Marriott Tijuana Hotel. It is always a pleasure to receive such wonderful comments about our Staff and Hotel facilities. We hope to see you coming back soon in your next trip to Tijuana city.
5 out of 5
by Robin from Bronx, NY

Super friendly and helpful staff

Posted Jun 23, 2016 on Hotels
We stayed two nights while exploring the Tijuana/Rosarito area. Staff was very friendly and helpful and the room was spacious and very comfortable.
Comment from Hotel Management
Jun 28, 2016 by Sabina D, Hotel Management
Dear Robin, we really appreciate your kind review about your last stay at the Marriott Tijuana Hotel. We hope to see you coming back soon and Thank you for chosing us as the best option during your visit to Tijuana and Rosarito!