Posted Nov 30, 2016
We were told at check in that we had to pay an additional $150 security deposit, however it was charged to my credit card and never refunded. We are also told at check in that my mother could not visit and bring us food that night because we did not register for an additional person.
So we left immediately and stayed the weekend in the local hotel, we were not refunded anything.
Comment from Hotel Management
Dec 9, 2016 by Carlos, Hotel Management
Hello dear guest
We required a credit card for incidentals, this is our hotel policy and should be mentioned in your reservation.
We do allow visit, but all hotel guest or visitors must register at the front desk.