Ratings based on 737 Verified Reviews

3.8 out of 5
73% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Good and bad

Posted May 22, 2017
Pros: Nearness to many activities in the city. The concierge's and cleaning personnel.
Cons: Friendliness of check in receptionists, ability to give correct key codes so one could get to the appropriate floor or get in one's room.
Location: VIP movies, markets, museums, shopping, restaurants.
I had my luggage held because I could not do an early check in. I was told that every room was dirty, which I find hard to believe. When I got my bags they were covered in dirt. The hotel check-in receptionist was rude and twice gave me a key that did not work in the elevator. We could not find a parking spot when we first arrived because there was a convention. We waited in line for 30 minutes to get into the parking garage. We were put in a room without a view, it faced another building and some roof equipment. We had to request a room with a view. We were there to write a story about Tijuana, so this was disappointing. The new room was clean and nice. The refrigerator was dirty though. The concierge's were very helpful and much appreciated. The cleaning personnel were wonderful and very helpful. I have not been anywhere where they were this good!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 17, 2017
Overall good experience. Struggling to make a call from room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, Ca.

I will give them 5 Stars.

Posted May 14, 2017
Pros: Respectful Staff
Cons: none
Location: Great location close to big shopping mall and cinema. Close to many Restaurants. (My favorite Pampas Brazilian Restaurant.
Had last min. emergency to find hotel in T.J., excellent customer service and clean rooms. Great Hotel to stay in good area.
2 out of 5
by A verified traveler from San Francisco Ca.

Drain smell , at hallway location . Too expensive

Posted May 10, 2017
I use to stay at this hotel for many years. Use to be our favorite. Not anymore, they charge like 4 star. Not any more, this was the last time we stay, it was a nice hotel before, not anymore
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Apr 15, 2017
Enjoyable stay, newer hotel and clean. I would go back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to everything

Posted Apr 9, 2017
Location is good. Secure parking. Rooms are clean and well maintained. Has a restaurant, bar, gym on site, even a Starbucks if your into that type of coffee.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 1, 2017
Great Location, clean rooms, great shower. I will definitely be back!
3 out of 5
Recommended
for Everyone
by A verified traveler from norwalk ca

Nice hotel close to the airport

Posted Mar 27, 2017
In the center of Tijuana and close to the airport
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 21, 2017 on Hotels
4 out of 5
by Guillermo

Cozy

Posted Mar 20, 2017 on Hotels
People were nice. Hotel was modern