I was very much looking forward to the stay, but the hotel was not worth the price. The staff clearly treated some people much better than others and it was not clear why. For example some tables in the restaurant always got fresh flowers some none.
There were also "special" dishes offered to some people and not others.
The reception staff was unenthusiastic and actually dissuaded us from doing excursions. Of all the front desk staff, only one was nice and helpful.
The manager showed little care and was absent most days.
Comment from Hotel Management
Dec 22, 2015 by General Manager, Hotel Management
Thank you for taking the time to share your feelings about your stay with us.
We are sad to read you did not enjoyed staying with us, and to read such a bad feedback.
Indeed, we take care of all our guests in the same way, especially at the restaurant, where usually the staff gets very good comments for their kindness and service. We are very sorry if it is not the feeling you had.
The flowers are coming fresh every morning from the village, located 15 minutes by boat from the hotel.
We do not understand your note regarding special dishes. They are on request, and also proposed by our Maître d'Hôtel, to all our guests, usually after 3 nights. We did offer these specials to you as well. The first days of your stay, you did not want to try them, and on 1 day, you did try them (shrimps).
Regarding excursions, you stayed with us during a few days bad weather period. We are very sad you were not able to go in excursions but the weather (for which we are not responsible for) was not good enough for security reasons.
The Hotel Manager was on property, as usual, and you met her as well. At that time, you never complained about anything, answering that everything was fine. We are very sad you did not say anything about your bad experience with us at that time. At least, we could have try to do something, as we usually do in such a case.
Be sure we are really concerned and sorry when one guest's stay does not correspond to his expectations.
We hope the rest of your stay in Polynesia was fine, if not during your stay in Tikehau.