I booked this hotel so my 5 year old son could swim. At check in, my husband was told the pool was closed because the ceiling had collapsed. When my husband requested a discount on his room, the desk clerk claimed Hotels.com had been informed about the pool closure, so he and I would have to contact Hotels.com. Hotels.com only gave me a $25 credit. I had paid $185.73 for one night. I feel I should've received a $50 credit, considering my son became quite emotional when he learned the pool was closed.