Exterior

Reviews of Hawthorn Suites by Wyndham Tinton Falls

3 out of 5
Hawthorn Suites by Wyndham Tinton Falls
90 Park Rd, Tinton Falls, NJ

Reviews

6.4
Rating 10 - Excellent. 266 out of 1003 reviews" "
Rating 8 - Good. 222 out of 1003 reviews" "
Rating 6 - Okay. 160 out of 1003 reviews" "
Rating 4 - Poor. 147 out of 1003 reviews" "
Rating 2 - Terrible. 208 out of 1003 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

john

Business traveler, Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was filthy. We had to throw are socks away from walking on the floor. There were no light bulbs in half the fixtures. Mouse droppings in the bathroom. Foul smell coming from the kitchen sink. Lights in the bathroom half falling from the wall. Screen on the slider broken and full of holes. The property is in total disarray and seems as its being used for welfare housing. We left two days early as we'd had enough.
Stayed 16 nights in Mar 2024

6/10 Okay

Denell

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact there was easy parking
Stayed 1 night in Mar 2024

4/10 Poor

Shamira

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was given a room that wasn’t clean after bring all my belongings up and had to go back to the front desk to be given a room all the way on the other side from where I already was . At that point I was annoyed them to get in the room and it was disgusting, looks worn down I wish I had taken pictures.
Stayed 1 night in Feb 2024

4/10 Poor

Naomia

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is not a regular hotel property, the rooms are used for permanent residence rentals and there was trash and couches sitting in the walking areas. The rooms did not look like any of the rooms shown on the site, they were very old looking and they had a weird smell when you walked in. There was no remote for the TV and 2 of the lamps did not work. My cousin found a roach in her room and the water was not hot in either of our rooms. Very disappointed because the rooms or hotel does not match what is advertised.
Stayed 1 night in Mar 2024

2/10 Terrible

Rebecca, Bayville

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This is a Welfare Hotel. Was awoken at 7 am by school bus honking for kids. Cars stopping by at all hours of the night (very creepy). The room was gross, noisy (Fridge sounded like it had just taken off from the airport), and the bed should have been thrown out years ago (lopsided and horrible). The furniture was Goodwill vintage and quality, the majority of staff did not speak English, the managers at the desk and a maintenance. worker did provide good service.
Stayed 3 nights in Feb 2024

4/10 Poor

Erin

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The floor was a little sticky but other than that the room was fine. I did not feel safe due to the area and other guests.
Stayed 1 night in Feb 2024

4/10 Poor

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Oren

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floors were very dirty and there was no housekeeping service, which is not a good thing especially if you have kids. Also there was an issue with our door not being locked when closed and it took a long time for them to fix it, and we were in a rush to head out somewhere but couldn’t leave until our door was fixed.
Stayed 4 nights in Jan 2024
Response from Guest Relation Management on Jan 30, 2024
Hi Oren,Thank you for your feedback regarding your recent stay at our hotel. Providing a clean and comfortable environment for our guests is a top priority, and it's disheartening to learn that we fell short in this regard. I will address this matter with our team to ensure that improvements are made to meet our standards. We appreciate your understanding, and I hope that we have the opportunity to welcome you back for an improved experience in the future.

8/10 Good

Jackeline

Traveled with group
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Jackeline,Thank you for choosing our hotel for your stay! We are glad to hear that you had a positive experience with us. If there is anything specific you would like to share about your stay, please don't hesitate to reach out to us directly. We value your feedback and hope to welcome you back in the future.

10/10 Excellent

Danny

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Relation Management on Jan 10, 2024
Hi Danny,Thank you for giving us a 5-star rating! We're thrilled to know that you had a great experience at our hotel. The hotel takes pride in providing exceptional service and making our guests feel at home. We hope to have the pleasure of hosting you again in the future!

2/10 Terrible

Kimberly

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
FILTYH!! They would not bring extra towels to us, Would not provide a blow dry (normal necessity). Carboonoxide went off, said they didn’t have our full booking, customer service was HORRIBLE, attitudes etc. Again, filthiest place I have ever stayed. EXTREMELY disappointing and disgusting.
Stayed 2 nights in Jan 2024
Response from Guest Relation Management on Jan 9, 2024
Hi Kimberly,Providing a clean, comfortable, and safe environment is our top priority, and it's clear that we fell short of meeting those expectations. We take your comments seriously, and we will thoroughly investigate each matter you've mentioned to address and rectify them promptly. Your experience does not align with our standards, and we are committed to making improvements to ensure a better stay for our guests in the future. We genuinely appreciate your feedback, and we hope to have the opportunity to regain your trust in the future.

2/10 Terrible

Frank

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tables and counters were sticky. Only 2 towels in room, had to go to front desk to request more. Only 2 pillows for a king size bed. When checking in, no one was at front desk and waited at least 15 minutes before someone showed up. No local channels on tv, called front desk several times and was told maintenance was coming. Guy came but he didn’t speak English and the issue wasn’t resolved
Stayed 1 night in Dec 2023
Response from Manager on Jan 7, 2024
Hello Frank,Thank you for providing feedback on your recent stay. We apologize for the inconveniences you experienced with the cleanliness of the tables and counters, as well as the shortage of towels and pillows in your room. We strive to ensure a comfortable stay for all our guests, and we regret that we fell short on this occasion. We apologize for the delay at check-in and the difficulty you had with the TV channels. Our team is continuously working to address and improve these issues. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

2/10 Terrible

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Dec 31, 2023
Hello Cassandra,We're sorry to hear that your experience at our hotel didn't meet your expectations. We would appreciate it if you could reach out to us directly to share any specific feedback or concerns you may have had during your stay. Your satisfaction is our top priority and we want to ensure that we address any issues promptly. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.

10/10 Excellent

Daquan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 28, 2023
Hi Daquan,We value our customers' feedback, and we're thrilled to hear that we've succeeded in meeting your expectations. From all of us here, thank you for rating us perfectly and choosing us. We'll continue to offer the best service and eagerly await your next visit.

10/10 Excellent

Juan

Stayed 2 nights in Feb 2023
Response from Guest Relation Management on Dec 28, 2023
Hi Juan,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

2/10 Terrible

Patricia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
So disappointed. I’ve never stayed here before and will never again . Less than enthusiastic reception - mostly on their phone. The steps to our room were filthy - obviously not swept in a month and plantings were either broken off or mostly dead and not dormant due to the weather. The room had a noisy heat/ ac system. There were paint drips all over the floors and sink. The sofa was stained and needs to be replaced. The surfaces were recently shellaced or varnished and still sticky . The clock radio had a shredded cord and I was afraid to plug it in . The shower curtain was too short so the water went all over the floor . The toilet handle had to be jiggled to stop it from running. The sink was clogged so water drained very slowly. There was no hair dryer. The “ complementary breakfast “ consisted of little more than a bagel , toast , waffles ( no butter ) inedible oatmeal ( no milk ) and maybe there was something in the warming trays but they were empty. No fruit or cereal . Needless to say , I will not be recommending Wyndham hotels to anyone soon . I have been staying in hotels all over the world for years and have never written a negative review- I guess my good luck finally ran out . Cheers Patricia Dennison
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 26, 2023
Hi Patricia,We appreciate your feedback and sharing with us your concerns. Rest assured that this will be shared and reviewed with management for improvements in our process and operations. It has been and will always be our goal to continue providing only the best for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Herbert

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was, but he was dirty, they never cleaned it. That's dusty roaches crawling everywhere
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 26, 2023
Hi Herbert,Your feedback is extremely valuable, and we take it seriously. We will investigate the matter immediately, addressing the cleaning lapses and pest issues to prevent such occurrences in the future. Please know that this is not reflective of our typical standards, and we are committed to rectifying the situation. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

WISTELY

Stayed 2 nights in Dec 2023
Response from Guest Relation Management on Dec 26, 2023
Hi Wistely,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

2/10 Terrible

Tamara

Business traveler
What I didn't like about the property is that they have a roach problem. There was a big one in the refrigerator and 2 in the bathroom the next morning where I didn't take a shower and slept with the lights on all night. I had to put my clothes in garbage bags overnight I was afraid to leave my clothes out of fear that the roaches would get in my clothes and belongings. I was not able to get any rest for the 5 hours I was there. It was a last minute thing. Wow never again.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 19, 2023
Hi Tamara,Thank you for your feedback regarding your recent stay at our hotel. The presence of roaches is completely unacceptable and does not align with our standards. Immediate action will be taken to address and rectify this issue. Our pest control team will be contacted urgently to conduct a thorough inspection and implement necessary measures to eliminate the problem. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Marina

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 20, 2023
Hi Marina,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

2/10 Terrible

Jamaal, Newburgh

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 19, 2023
Hi Jamaal,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

Miranda

Traveled with family
Disliked: Cleanliness, room comfort
Dirty
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 14, 2023
Hi Miranda,Your feedback is valuable, and we take it seriously. We will address this matter with our housekeeping team to ensure that our standards are maintained and that such issues are rectified promptly. We appreciate you bringing this to our attention, and we hope to have the opportunity to make it right on your future visits.

4/10 Poor

Briana

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures are far from what the suites actually looks like. The shower tub would fill up with water and was slippery, also there was not a shower curtain to block water from going onto the floor. The place was out dated. There was sand on the floor.
Response from Guest Relation Management on Dec 12, 2023
Hi Briana,Thank you for your feedback regarding your recent stay at our hotel. I will ensure that your comments are shared with our management team to address the outdated appearance, the condition of the shower, and the cleanliness concerns. We take such feedback seriously, and we will take immediate steps to rectify these issues and prevent similar occurrences in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Tenisha

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I liked how easy it was to check in but the room floor was dirty. The bathroom door was broken. The
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Dec 12, 2023
Hi Tenisha,Thank you for taking the time to share your feedback. We're glad to hear that the check-in process was easy for you. Your feedback is crucial to our improvement, and I will ensure that your concerns are shared with our housekeeping and maintenance teams. We will take immediate steps to address the cleanliness and maintenance issues to ensure a more comfortable and pleasant stay for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

ANTOINETTE

Traveled with family
Disliked: Amenities, property conditions & facilities
We checked in the door would not lock. We let the front desk know. One hour later no one came the outside has no light. We decided to cancel reservation because there is mold and the lamps don’t work. We left and checked in at the Residence Inn. The room smelled like paint. This place should pay people to stay there. The only give you bath towels no hand towels. There are holes I really didn’t feel comfortable. The state should come in and inspect the property. I recommend going to Residents Inn by Marriot.
Stayed 5 nights in Nov 2023
Response from Guest Relation Management on Nov 28, 2023
Hi Antoinette,Thank you for your feedback regarding your recent stay at our hotel. It is disheartening to learn about the door lock, lighting, mold, and other concerns you faced, and I want to assure you that your feedback is taken seriously. This is not the level of service we strive to provide, and we will be conducting a thorough review of our procedures to ensure such lapses are addressed promptly in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Mark

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pros: PRICE, Breakfast (Waffle Maker), No Bed Bugs & Clean Sheets Cons: Odor in Room, Sticky Surfaces, Noisy enough to be woken up several times between 11 PM and 3 AM two nights in a row, Near constant police presence in parking lot
Stayed 3 nights in Nov 2023
Response from Guest Relation Management on Nov 28, 2023
Hi Mark,Thank you for providing detailed feedback on your recent stay with us. We are pleased to hear that you found value in our pricing and enjoyed our breakfast offerings. We take your feedback seriously, and we will be conducting a thorough review of the issues raised to address and rectify them promptly. Your input is invaluable, and we are committed to making the necessary improvements to ensure a better experience for our guests in the future. We hope to have the chance to welcome you back for a more positive experience in the future.

4/10 Poor

Kevin

Disliked: Staff & service, amenities
Stayed 1 night in Nov 2023
Response from Manager on Dec 16, 2023
Hello Kevin,We apologize for any inconvenience you may have experienced during your stay. We encourage you to kindly reach out to our hotel directly to provide any specific feedback, so we can address and improve upon the issues you encountered.

2/10 Terrible

Virginia Lee

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had made a reservation for a room at Hawthorn Suites By Wyndham in Tinton Falls, based on what it was said on the website and pictures of the room. When we got there the room was nowhere near what it was depicted in the pictures. #1.One of the stairs leading to the room had vomit on the first three steps closer to the room door. The other stairs which had no vomit were extremely dark making it very dangerous at night. #2.There were bugs crawling out of the drawer on the night table near the bed. #4. The wood of the headboard of the bed was all chipped. #5.The tub had a rust stain and the drain control knob was missing and in its place there was a hole full of rusted chipped pieces falling out. #6.There was a stain in the sofa bed and the freezer rack was all rusted. #7.The room was extremely dark despite the 2 lamps in the room. #8.The chimney was all covered in dust. #9. The closet doors were broken coming out of the hinges making it dangerous to be there. I had to immediately try to book another room at the last minute because of the poor unsanitary condition of this room. This was explained to the lady at the check-in, Suchi. I see that my card was charged despite us explaining this that same night and leaving the premises. We booked this place believing in the reputation of Wyndham and what was portrayed on the website. This was a false advertisement. I am very surprised that this place was part of Wyndham and that Expedia is part of this place.
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on Nov 28, 2023
Hi Virginia,We appreciate your feedback and sharing with us your concerns. Rest assured that this will be shared and reviewed with management for improvements in our process and operations. It has been and will always be our goal to continue providing only the best for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 28, 2023
Hi Cindy,We value our customers' feedback, and we're thrilled to hear that we've succeeded in meeting your expectations. From all of us here, thank you for rating us perfectly and choosing us. We'll continue to offer the best service and eagerly await your next visit.

4/10 Poor

Geraldine

Disliked: Cleanliness, amenities
Sheets
Stayed 3 nights in Nov 2023
Response from Manager on Nov 26, 2023
Hello Geraldine,We appreciate your feedback about the sheets during your stay. We apologize for any inconvenience caused and will address this matter with our housekeeping team to ensure that all future guests enjoy a comfortable stay. Thank you for bringing this to our attention.

4/10 Poor

Ruth

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here
Walls and ceilings had been repaired but still showed damage. No sheets on the pull out. I had to go to the office 3 times to get blankets and pillows and towels. The room was in no way equipped for what they claim is for 6- luckily we were only 3 but had only 2 towels. Top it all off there was a roach on the table in the am.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 22, 2023
Hi Ruth,Thank you for your feedback regarding your recent stay at our hotel. The condition of the walls and ceilings, the lack of sheets on the pull-out, and the multiple trips you had to make to the office for essentials are unacceptable. We understand the frustration this caused, and we want to assure you that we are taking immediate action to address each of these concerns. Our maintenance team is reviewing the repairs made to the walls and ceilings to ensure they meet the expected standards. Additionally, we are enhancing our room preparation protocols to ensure that all necessary amenities, including sheets for pull-out beds and sufficient towels, are readily available. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Valerie

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Staff seemed bothered by the simple ask for extra towels. They seemed surprised that we were expecting maid services. The room felt sticky, and the pull out bed was a thin piece of foam, where was the mattress. There broken electronics outside and extremely noisy.
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on Nov 20, 2023
Hi Valerie,Thank you for your feedback regarding your recent stay at our hotel. Providing excellent service is our priority, and we are actively addressing this matter with our team to ensure a more positive and accommodating experience for our guests. Your concerns about the lack of maid services, the condition of the room, and the discomfort of the pull-out bed are taken seriously. We will be conducting a thorough review of our room maintenance procedures, including the condition of pull-out beds, to prevent such issues in the future. The broken electronics and excessive noise are also matters of great concern. Our team is investigating these issues to address and rectify them promptly, as we strive to provide a peaceful and well-maintained environment for all guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Sasha

Stayed 1 night in Nov 2023
Response from Guest Relation Management on Dec 5, 2023
Hi Sasha,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

2/10 Terrible

Debra

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Black mold in ceiling; curtains had tears; sheet and stain and found a hair in the sick. No help from front desk who did not speak English well. I asked for sheets for pull out couch; staff couldn’t bring to our room. We had to go pick up sheets. Complimentary breakfast was below average. I asked to speak with manager, left a message, never got a call back. We were attending lacrosse tournament; another family we knew who booked this hotel, left in found another hotel. They had similar experience and refused to stay.
Stayed 1 night in Sep 2023
Response from Manager on Nov 12, 2023
Hello Debra,Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address these issues with the relevant departments to ensure improvements are made. We strive to provide excellent service and appreciate your patience and understanding.

2/10 Terrible

Angela

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room smell bad, There were cockroaches, the heating didn't work
Stayed 3 nights in Nov 2023
Response from Manager on Nov 12, 2023
Hello Angela,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your concern regarding the room condition and pests. We will address this with our team to ensure a more pleasant experience in the future.

4/10 Poor

Kasey

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Fruit flies all in the room and a frightening amount of lady bugs. Sink water got hot easily but the shower was cold. Smelled of mildew.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 12, 2023
Hello Kasey,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take your concerns seriously and will address them with our team to improve our services. We hope you will give us another opportunity to provide you with a more pleasant experience in the future.

8/10 Good

STEPHANIE

Traveled with family
Liked: Staff & service, room comfort
One night stay
Friendly staff not enough towels stains on the ceiling you can tell it’s a older property it was only for one night
Stayed 1 night in Nov 2023
Response from Guest Relation Management on Nov 7, 2023
Hi Stephanie,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're pleased to hear that our staff's friendliness left a positive impression on you. Providing warm and welcoming service is something we take pride in, and it's heartening to know that our team succeeded in this aspect. We take your comments seriously, and they will be shared with our housekeeping and maintenance teams to ensure that our rooms are properly equipped and well-maintained. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terrible

Jonelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on Nov 7, 2023
Hi Jonelle,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

4/10 Poor

Kristi

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and Run Down
This hotel was very dirty and run down. The outside looks ok but once in the room, the floors, walls, cabinets... were all filthy. The vinyl flooring was even coming off the bathroom floor. The oven was so broken the door fell off when we tried to use it. The laundry was also broken which they didnt bother to tell us when we asked if they had a laundry room. We were also killing spiders and bees in the room all weekend.
Stayed 3 nights in Oct 2023
Response from Guest Relation Management on Oct 31, 2023
HI Kristi,Thank you for your feedback regarding your recent stay at our hotel. The issues you described regarding the cleanliness of the room, the state of the floors, walls, and cabinets, as well as the condition of appliances and amenities are not up to our usual standards, and we take your comments seriously. We have already initiated a thorough inspection and will be addressing these issues with our housekeeping and maintenance teams to ensure such problems are rectified. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Kayla

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Nov 4, 2023
Hello Kayla,Thank you for taking the time to provide your feedback. We apologize for any inconvenience you may have experienced during your stay. We appreciate your input and will take it into consideration to improve our services. Please feel free to contact our management team directly to further discuss your concerns.

8/10 Good

Terry, Wilmington

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Size of room was good. Definitely needs updating.
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on Oct 30, 2023
Hi Terry,Thank you for sharing your feedback regarding the size of your room. We appreciate your input, and we're pleased to hear that you found the room size to be suitable. We also value your comment about the need for updating. Guest feedback is instrumental in helping us identify areas for improvement. We will take your suggestion into consideration as we continue to enhance our accommodations for our guests. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Jamie

Stayed 1 night in Oct 2023
Response from Manager on Nov 19, 2023
Hello Jamie,Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the inconveniences you encountered during your visit. We strive to provide exceptional service and we regret that we fell short of your expectations. We appreciate your valuable input and will use it to improve our services. We hope you will consider giving us another opportunity to serve you in the future.

10/10 Excellent

Victor

Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 31, 2023
Hi Victor,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

2/10 Terrible

SCOTT

Stayed 1 night in Oct 2023
Response from Manager on Nov 19, 2023
Hello SCOTT,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

2/10 Terrible

Joseph G

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property does not come close to meeting the standards of Wyndam Hotel. Romm needed a total makeover. Room was not cleaned on a daily basis. Towels were not replaced on a daily basis. There was no extra roll of toilet paper. There was no bathmat for outside the shower. There was no ice tray in the refrigerator. New matress needed,
Stayed 3 nights in Oct 2023
Response from Guest Relation Management on Oct 25, 2023
Hi Joseph,Thank you for sharing your feedback about your recent stay. Ensuring a clean and comfortable environment for our guests is a top priority, and we will take immediate steps to rectify the situations you mentioned, including addressing the daily cleaning service, towel replacement, availability of toilet paper, bathmat, and ice tray, as well as evaluating the condition of the mattress. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Dominic

Stayed 2 nights in Oct 2023
Response from Guest Relation Management on Nov 14, 2023
Hi Dominic,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Todd

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Some things in room needed to fixed night stand drawer shower drain backs up . And sign at counter said 200.00 deposit for depot card users paid with credit card and still had to pay deposit .
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 24, 2023
Hello Todd, Thank you for your feedback. We apologize for the issues you encountered in your room and for any confusion regarding the deposit. Your comments will help us make necessary improvements and clarify our policies for a smoother experience in the future.

2/10 Terrible

jaylon

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The door to the room wouldn’t lock, one of the windows were busted the shower was rusted.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 23, 2023
Hi Jaylon,Thank you for your feedback regarding your recent stay at our hotel. We take your feedback seriously, and our maintenance and housekeeping teams will be immediately dispatched to address these issues and ensure that such problems are resolved without delay. Thank you for bringing this matter to our attention, and we hope to welcome you back under improved circumstances.

6/10 Okay

Robert

Liked: Cleanliness
Disliked: Property conditions & facilities
Guy at reception desk was more interested in talking to woman coworker than handling my check in. Room was large and towels soft and absorbent. Handle on shower falling off and shower floor was very slippery. No one at reception desk to check out this morning. Waited why my wife got coffee and bagels and left because no one was working this morning?
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 23, 2023
Hi Robert,Thank you for your feedback regarding your recent stay at our hotel. It's crucial that our guests receive the attention and service they deserve during check-in and check-out. We will address this matter with the team to ensure it does not happen again. Our maintenance team will also promptly address the other concerns you mentioned to ensure the safety and comfort of our guests. We appreciate your feedback regarding the room and towels, and we're glad to hear that you found them satisfactory. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

mary

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 23, 2023
Hi Mary,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.