On the beach

Reviews of Tunamaya Beach & Spa Resort Tioman Island

4 out of 5
Tunamaya Beach & Spa Resort Tioman Island
Lot 20 & 21, Kampung Sarang Burung, Kampung Mukut, Tioman Island, Pahang

Reviews

8.6

Excellent

Rating 10 - Excellent. 78 out of 172 reviews" "
Rating 8 - Good. 68 out of 172 reviews" "
Rating 6 - Okay. 17 out of 172 reviews" "
Rating 4 - Poor. 6 out of 172 reviews" "
Rating 2 - Terrible. 3 out of 172 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excellent location nice staff this is for a quiet time out of the hectic city . The area is limited in activities and a max of 4 days would be enough to spend there. Some of the cottages are a bit run down . Definitely worth doing
Stayed 3 nights in Feb 2024

10/10 Excellent

Sharmila

Stayed 3 nights in Oct 2023

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a remote sight to enjoy the beach, relaxing and to just slow down. And you can go diving or snorkeling from the property. Very enjoyable.
Stayed 2 nights in Sep 2023

10/10 Excellent

Elle

Stayed 2 nights in May 2023

8/10 Good

Justine

Stayed 2 nights in Mar 2023

10/10 Excellent

Thamil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities
amazing setting. beautiful beachfront room a few metres from the beach and sea. all of the team looked after us so well and are having to work so hard to get everything up and running again as tourism opens up again in Asia. Thankyou so much for a wonderful week.
Stayed 7 nights in Jul 2022

10/10 Excellent

Ramola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 5 nights in May 2022

8/10 Good

Kelly

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
I would recommend this resort. Breakfast was just ok. However, my lunches and dinners were very tasty and well presented. I enjoyed swimming at the beach and pool and the reef off the resort was surprising good. Better than expected. There were some maintenance issues around the resort but with less revenue coming in, to address these issues, due to travel restrictions over the last 2 years I can forgive same. But one thing I do take issue with is that the resort recommended that I book my transfers through Blue Water Ferries. Please ignore this request. Blue Water Ferries boats are poorly maintained, dirty and overcrowded. Many of us questioned how Malaysian authorities still allow this business to operate. Instead take Cataferry. These boats look better maintained and comfortable.
Stayed 2 nights in May 2022

6/10 Okay

HAZEM, Kualalampur

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service
Stayed 2 nights in Aug 2020

6/10 Okay

Kazu, Johor bahru

Traveled with family
Liked: Staff & service
Wifi signal very low, However, if you forget your daily work, bustle, or busy days and want to relax as much as you want, there is no place like this.
Stayed 3 nights in Jul 2020

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place, very remote, on a gorgeous strip of island.
Stayed 1 night in Jul 2020

2/10 Terrible

Gordon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
Truly appalling experience.We left after 1 night into a 6 night stay. And NO REFUND Very poor food. No veggie option on menu.Terrible service (grossly understaffed) although the few staff that were there were very professional Zero connectivity, 0.02 mb/s download speed in lobby. We accept this is a retreat but being able to use WhatsApp would be nice Finally. There had been an oil spill 3 days prior to our arrival so we came out of the sea looking like Dalmatians. Avoid until they get their act together. The location is truly idyllic. Shame about the experience.
Stayed 6 nights in Jul 2020

10/10 Excellent

Simon A

Stayed 3 nights in Jan 2020

6/10 Okay

Massinissa

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facilities and the people are very accommodating
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tunamaya with friends
I stayed at Tunamaya with a friend. It was a great trip especially because the activity offer is quite broad. In general tunamaya is good for trip with friends but also as a Romaric getaway.
Stayed 2 nights in Sep 2019

8/10 Good

Ning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & Beatuiful hotel
Nice island location, transportation not so convenience, Service imporve little will be best
Stayed 2 nights in Sep 2019

10/10 Excellent

Boyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utterly beautiful
A beautiful, remote place to unwind and relax. The beach is perfect, white sand and turquoise sea, a bit rocky to enter, but there are rock-free spots too (water shoes are recommended). Great for snorkelling (sharks included, but don't expect to see many, I saw a baby one and one other person saw the adult one). The resort organises snorkelling trips to other places which are worth exploring. There were some hiccups with communication with some of the staff (English is not their first language) but overall they are all very friendly and helpful. Purified water is available free of charge and the place is kept clean and tidy at all times. The nearest village is about an hours' walk away through the jungle (with another hour away to a waterfall), both worth visiting. If you're looking for night life and exceptional culinary experience, you won't find it here. But if you like reading, walking, swimming, snorkelling, beach tennis, volleyball and beautiful scenery - this place is perfect.
Stayed 6 nights in Sep 2019

8/10 Good

Kazutaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Stayed 4 nights in Jul 2019

10/10 Excellent

Massinissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Amazing. Loved the quality of the hotel, the beach (saw baby sharks and rays everyday ) Coral is amazing, staff above all were excellent. Highly recommend
Stayed 2 nights in May 2019
Response from CLHR_MARCOM on Jun 3, 2019
Hey there! Sunshine greetings all the way from Tunamaya Tioman Island! First and foremost, we sincerely thank you for choosing us as your travel destination and it is our pleasure to receive such high ratings and compliments from you. We are more than happy to know that you had enjoyed your stay here with excellent service from our friendly staff as well as the vacation surroundings. We look forward to welcome you back to Tunamaya Tioman Island soon with yet another pleasant experience!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stunning view but the food and internet connection are weak due to it was blocked by moutain
Stayed 2 nights in May 2019
Response from CLHR_MARCOM on May 24, 2019
Hey there our valued guest! Sunshine greetings from Tunamaya Tioman Island! First and foremost, thank you for choosing us as your travel destination! We are more than happy to receive such a wonderful review regarding your stay experience here with us. It's our pleasure to see our valued guests having satisfied experience like you do. We really look forward to welcome you back to Tunamaya Tioman Island soon with yet another pleasant experience.

8/10 Good

Niclas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recharging all your batteries at Tunamaya.
Second time at Tunamaya for us. Surrounding area is magnificent. The resort is situated beautifully at Southern end of the Island. Staff is really making everything in their powers to satisfy your needs. Very natural, happy and eager to ensure your stay is the best. As everything in this climate it takes its toll on buildings and rooms and with sandy beach only 10m from your room entrance of course some sand is brought with you but staff do it’s outmost and it’s always kept tidy and clean. So quiet and enjoyable. We will for sure be back again.
Stayed 3 nights in Apr 2019
Response from CLHR_MARCOM on May 15, 2019
Hey there! Sunshine greetings from Tunamaya Tioman Island! First and foremost, we sincerely thank you for your time in writing us a review regarding your stay experience here with us and it is our pleasure to have you here for the second time. We are more than happy to know that you are overall very satisfied with your stay and it is always our pride to bring the utmost best experience to our valued guests through friendly and self-initiated service. We are really looking forward to welcome you back to Tunamaya Tioman Island soon with yet another pleasurable and memorable experience!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing and quiet getaway. Resort staff very helpful and friendly. Beautiful grounds and clean well kept rooms.
Stayed 3 nights in Mar 2019
Response from CLHR_MARCOM on May 15, 2019
Hey there! Sunshine greetings from Tunamaya Tioman Island! First and foremost, we sincerely thank you for your time in writing us such a wonderful review regarding your stay experience here with us and it is our pleasure to have you here in our beautiful resort for a vacation! We are more than happy to know that you are overall satisfied and had a comfortable stay here. We really look forward to welcome you back to Tunamaya Tioman Island in the near future!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Tunamaya Beach & Spa resort were very genuine, friendly, informative and efficient.The service could not be faulted. We enjoyed the food immensely as well. We thoroughly enjoyed our time staying in the beautiful location and the resort gardens were so nice. We enjoyed snorkeling in front of the resort. Had a great holiday. Thanks
Stayed 4 nights in Mar 2019
Response from CLHR_MARCOM on May 15, 2019
Hey there! Sunshine greetings from Tunamaya Tioman Island! First and foremost, we sincerely thank you for your time in writing us such a wonderful review regarding your recent stay here and it is our pleasure to have hosted you here. We are more than happy to know that you are overall satisfied and had a comfortable stay here with us. Really looking forward to welcome you back to Tunamaya Tioman Island soon

10/10 Excellent

Simon, Hampshire, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely beach resort
Lovely place to relax and enjoy the views, or get active with swimming, snorkelling and jungle treks. Great snorkelling right off the beach. We also booked a 1 day boat trip from the hotel and went to two fantastic snorkelling sites. The two-hour trek to Asah waterfall is well worth the effort. The hotel staff were friendly and helpful, excellent views from the bar and restaurant and a good range of food and drink choices, to suit all tastes. The infinity pool is a great place to swim and sun bathe if you don't fancy going into the sea. The monkeys will keep you entertained, but don't leave your doors open unless you want visitors! Thoroughly enjoyed our stay here - highly recommend it to anyone looking for a beach holiday on a beautiful island.
Stayed 4 nights in Sep 2018
Response from MARCOM Event Assistant on Oct 16, 2018
Dear Valued Guest, Sunshine greetings from Tunamaya Tioman Island. First and foremost, we sincerely thank you for your time in writing us a review regarding your stay experience here at our resort. We are glad to learn that you are overall satisfied with your stay; as for the painting issue we have taken into consideration and will take necessary action if needed. We hope to welcome you back to our resort with yet another pleasant experience.

6/10 Okay

Jackie, Malaysia

Disliked: Property conditions & facilities
Nice place but it's far and too isolated. Need to go by boat to visit the villages. Hotel food not so appetising especially for long stays. Not much facilities. No gym.
Stayed 5 nights in Aug 2018

8/10 Good

Lyle, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and welcoming staff. All round was a great place to stay and would recommend. Only place I have ever stayed that you can snorkel in front of your room and see a turtle and unbelievable marine life!!! Only concern I have is service at restaurant is slow and they get orders confused. Sometimes your table will get main meals all at different times. Maybe something they will work on.
Stayed 3 nights in Aug 2018
Response from MARCOM Event Assistant on Oct 9, 2018
Dear Lyle, Sunshine greetings all the way from Tunamaya Tioman Island! First and foremost, we sincerely thank you for your time in writing us such a thorough and detailed reviews regarding your stay experience with us! We can assure you that we will be looking into each point that you have made in order to enhance our property and service for you and our other guests. We still hope that Tunamaya Tioman Island would be your next get-away spot and we look forward to serve you once again with a pleasant experience.

8/10 Good

JohnM, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on the beach. Secluded; a real getaway
This is a fantastic spot. It's quite a trip to get to Tioman Island, but worth it for the 5 night stay we had. Tunamaya is secluded - a magical Tropical Island spot. Given this, the villas were excellent and staff very helpful. Despite the tropical setting there were no biting insects! Snorkelling is easy and worthwhile in nearby coves / coral islets reached by boat - good tuition if a beginner. Food in the restaurant was of a high standard (especially given the limitations of bringing everything in), and varied enough for a stay of several days - excellent pizza as well as local food!
Stayed 5 nights in Jun 2018
Response from CLHR_MARCOM on Jul 19, 2018
Dear JohnM, Sunshine Greetings all the way from Tunamaya Tioman Island. First and foremost, we sincerely thank you for your time in writing us a review regarding your stay experience at our humble resort. We are elated to learn that you are overall very satisfied with your 5 nights stay here and all the activities, room, amenities as well as sea activities are within your expectations! Bring your friends and family along again next time, we look forward to serve you at Tunamaya Tioman Island soon with yet another pleasant experience.

6/10 Okay

XR, Kuala Lumpur

Liked: Cleanliness, room comfort
Unpleasant experience
I personally informed the front desk one day before that our ferry (Cataferry) was to depart from Genting Jetty at 230pm on the 19 June 2018 and the resort offered two departure time which is at 11:45am or 1:30pm, we chose the 1:30pm slot and the reception told us to be at the lobby at 1pm on the day of departure. On the 19th June 2018 approximately 12pm, I gave a call to the reception to confirm our departure time and the receptionist told us they are well aware of it. At 1230pm, we were all at the lobby already and Alvin was there to check us out. At 130pm, the resort boat has yet to arrive and I spoke to Alvin and he told me the boat is on the way and there is a slight delay as the boat was moving against the huge waves. By 230pm, the boat has yet to arrive and we suspected that we might missed the ferry back to Tanjung Gemok and I approached Alvin, and he told me the ferry might be delayed as well as there are huge waves surrounding the island. Finally, the boat arrived at 245pm and we were taken to Tekek Village jetty as this was the main terminal. The weather was fine and the waves was calm when we were on the boat, we felt odd as it was not as what Alvin told us. We arrived at Tekek Jetty at around 325pm, and to our disappointment, the ferry has left and the person in charge of the resort boat, Brian offered us a solution, to purchase a new ferry ticket (4pm) to Mersing and take a taxi from Mersing to Tanjung Gemok and he will reimbursed the cost to us.
Stayed 2 nights in Jun 2018
Response from CLHR_MARCOM on Jul 19, 2018
Dear Valued Guest, Sunshine greetings all the way from Tunamaya Tioman Island! First and foremost, we sincerely thank you for your time in writing us such a thorough and detailed reviews regarding your stay experience with us! We are devastated to learn about the inconvenience caused during your departure. Do accept our explanation that there are times that the sea condition can be very rough at one moment and calm on the next moment. We are always ensuring our guests' safety in all circumstances. However, our sincere apologies for the unpleasant encounter. We still hope that Tunamaya Tioman Island would be your next vacation spot, we look forward to serve you once again with a better experience.

10/10 Excellent

youhua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were enjoy during stay the hotel for our vacation.We will come again.
Stayed 2 nights in Jul 2017

8/10 Good

Ms Heng, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A friendly and cosy hotel
My kids enjoyed the hotel so much as it was just steps away from the beautiful sea.
Stayed 2 nights in Jun 2017

10/10 Excellent

Fern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and attentive team, good environment, nic
Enjoyable time with friends and families.
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing getaway
Amazing place quiet lovely beach resort . Great for rest and relax . Rejuvenating

10/10 Excellent

HIROAKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Eric

Liked: Staff & service
Disliked: Cleanliness
Could have been better!
Fantastic location! Snorkeling was nice. Service was good but could be better at anticipating guests needs, especially when there is more staff than guests. BUT 1 of the room wasn't ready. Resort was empty but we add to pay extra to get non smelly rooms. Aimed for sea view villas. Sunbathing beds around the pool are almost all broken and dangerous. Nails on the deck are dangerous too. Baby crib probably not very hygienic (1 out of 2 babies was mostly likely bitten by fleas). I was sick with some food but not the rest of the family (BTW prices are not stupidly overcharged). Beautiful scenery but expected more from the hotel.

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury resort with excellent staff
Staff were incredibly friendly and helpful right from the start to the end of the trip. We were delayed and needed to tell our next resort we would be late but we were struggling to contact them so the receptionist continued to call them for us even after we'd left which so helpful! The boat guy's are also great and one let us use their phone to call as well. Also the snorkeling right outside the resort is amazing! Make sure to wear a t shirt though as we were snorkeling for so long we got very sunburnt!

10/10 Excellent

Alaa, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel at the beach
We had a lovely weekend getaway at the hotel which was situated at the beach. Snorkelling was fantastic and the massage at the spa was very relaxing! The food was delicious and the staff were friendly and polite. It was well worth the trip!

10/10 Excellent

Eli, Hamburg, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good service but food was not good
The hotel is really nice. Located near the beach with nice bungalows. Staff is helpful and friendly. The only negative point is that the food was quite expensive, which could ne acceptable, if it has been delicious, but unfortunately it was not so good.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to beach
Need Update Jungle trek. Some More activities infornt of the beach.
Swimming pool
Swimming pool

6/10 Okay

Snowy

Liked: Cleanliness, room comfort
Nice hotel except the food
The compound is really nice. Room is lovely and the beach is great. Pool is small but very nice too. Pretty cosy overall. Downside however is the food. There's only one restaurant and they charge close to Spore pricing but yet quality is far off. Perhaps only local food like nasi goreng etc is acceptable. Wifi strictly only limited at lobby area. Sand flies are anywhere near the sand so beware. Room aircon is non adjustable.

10/10 Excellent

Janet, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort with GREAT beach
Overall a great place. I love how the rooms are so close to the sea. I stayed in 209 - which has a back entrance that opens out onto the beach - a cheaper alternative to the beachfront rooms. The staff are extremely courteous and friendly. However, there is room for improvement in terms of staff training. There were quite a number of small slip-ups which are forgivable in itself, but the one big thing that I found offensive was when I ordered a vegetarian pizza (it was called Vegetarian Pizza on the menu and the list of ingredients were all vegetables), they served it with beef slices hidden under masses of cheese. I complained. But then the next night, I ordered a vegetarian salad and again, it came with beef pepperoni :(

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for family vacation !
We are so excited and happy that we felt like we are having the whole beach to ourselves ! Staffs there were great especially lady duty manager, Liza. Except for the highly priced menu, we love everything about Tunamaya

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
It was great and an awesome trip :)

8/10 Good

Lee, JB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pricey food

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service