I called several times to be sure the pool was open because I promised my grandkids they could swim. Once I got there the pool was closed and the staff lied repeatedly about why and when it would re-open.
Comment from Hotel Management
Feb 18, 2017 by Ruby Courtright, GM, Hotel Management
I'm so sorry for the issues that you encountered during your stay. This is not the experience we want you to have when staying with us!
I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation.
Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again.