- Liked: Cleanliness, room comfort
- Disliked: Staff & service
Nice hotel but rude staff.
Lovely hotel with a great spa, the rooms were very pleasant with AC. Location was a bit out but we knew that when booking and were happy because there was a large pool (which unfortunately closes at 6pm each day). Unfortunately the stay was ruined by the rudeness and poor service of the staff. On more than one occasion when we asked for a menu we had to wait for 10 minutes and then had to approach the staff members again to order as they seemed to ignore us. Staff were very abrupt to us and often responded with ‘what?!’ when asked a question. I understand English is not their first language but there is a difference between a lack of understanding and just pure rudeness. We never once felt welcomed especially in the restaurant / bar. feel the staff are not happy in their job and take it out on the customers. Was such a disappointing stay.