3 outdoor pools, pool umbrellas, sun loungers

Reviews of Magdalena Grand Beach & Golf Resort

4 out of 5
Magdalena Grand Beach & Golf Resort
Tobago Plantations Estate, Lowlands, Tobago

Reviews

7.4

Good

Rating 10 - Excellent. 159 out of 615 reviews" "
Rating 8 - Good. 211 out of 615 reviews" "
Rating 6 - Okay. 136 out of 615 reviews" "
Rating 4 - Poor. 65 out of 615 reviews" "
Rating 2 - Terrible. 44 out of 615 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Friendly helpful staff. Great food and drinks. Beautiful ocean view from room.
Stayed 2 nights in Mar 2024
Response from Reservations on Mar 18, 2024
Thank you for your feedback, greatly appreciated.

2/10 Terrible

Makeda

Disliked: Cleanliness, staff & service, amenities
The housekeepers barely cleaned. I checked into my room, I took off my shoes and walked around for a second in my socks and my socks were black and full of hair. I threw out my socks and checked into another room, which wasn’t cleaned my entire stay. I called to the front desk asking them to clean and they didn’t
Stayed 2 nights in Feb 2024
Response from Reservations on Feb 21, 2024
Thank you for your feedback we will forward information to Management.

6/10 Okay

Darin

Traveled with partner
Disliked: Property conditions & facilities
Oil spills was a major concern
Stayed 4 nights in Feb 2024
Response from Reservations - Alison on Feb 21, 2024
Sorry for the inconvenience, our agencies are working feverishly.

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was very good and comfortable. The surroundings were beautiful and very clean. The rooms were well kept. However, I think a comforter should be placed on the beds as the sheets they currently have are too thin. Food was great. Overall an excellent stay!
Stayed 2 nights in Feb 2024
Response from Alison - Reservations Department on Feb 14, 2024
Thank you for your feedback, greatly appreciated.

10/10 Excellent

Dermont

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I totally enjoyed our short stay at Magdalena Feb. 2024. The service was first class and the staff was very attentive. We particularly liked the transport around the facility with little golf carts. Special shout out to Kyron who drove us back and fort around the property and went the extra mile to ensure that we were comfortable; also special shout out to Diamond-Katie for her outstanding service at the pub. D&H
Stayed 1 night in Feb 2024
Response from Alison - Reservations Department on Feb 14, 2024
Thank you for your feedback, greatly appreciated.

6/10 Okay

Brian

Liked: Staff & service
Disliked: Property conditions & facilities
Needs major renovations.
Stayed 1 night in Jan 2024
Response from Alison - Reservations Department on Feb 14, 2024
Thank you for your feedback.

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was more the expected, the view was stunning.
Stayed 2 nights in Jan 2024
Response from Alison - Reservations Department on Jan 31, 2024
Thank you for your feedback, greatly appreciated. Hopefully to welcome you in the future

8/10 Good

Fayola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Alison - Reservations Department on Jan 31, 2024
Thank you for your feedback, greatly appreciated.

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Alison - Reservations Department on Jan 31, 2024
Thank you for your feedback.

6/10 Okay

Omowale

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alison - Reservations Department on Jan 31, 2024
Thank you for your feedback. Greatly appreciated.

6/10 Okay

Angene

Traveled with partner
The towels in the room were very old so was the bed sheets and blankets .
Stayed 3 nights in Dec 2023
Response from Alison - Reservations Department on Jan 31, 2024
Good day we acknowledge receiving your feedback which will be extended to management. Apologies for the inconvenience during your stay.

4/10 Poor

Narine

Stayed 1 night in Jan 2024
Response from Alison - Reservations Department on Jan 31, 2024
Thank you for feedback.

8/10 Good

Celeste

Stayed 1 night in Dec 2023
Response from Alison - Reservations Department on Jan 31, 2024
Thank you for your feedback, greatly appreciated.

10/10 Excellent

Riad

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alison - Reservations Department on Jan 7, 2024
Thank you for your feedback greatly appreciated.

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rest and relaxation
The hotel is very spacious. The main pool is gorgeous. I booked the 2 bedroom suite with jacuzzi for my 29th wedding anniversary. My cousin also accompanied my wife and I who utilized the second bedroom. The jacuzzi was inoperable which was very disappointing ! The living room floor kept encountering condensation on the floor. Our room 242 had an unbelievable view of the ocean! The buffet breakfast was ok. The let down for us was few choices of Trinidadian food. Saltfish, baigan choka and roti. The drinks were very good at all of the bars. Looking foward to another stay very soon!
Stayed 2 nights in Dec 2023
Response from Alison - Reservations Department on Jan 7, 2024
Thank you for your feedback, greatly appreciated. Looking forward to welcoming you once again.

8/10 Good

Fola

Stayed 1 night in Nov 2023
Response from Reservations on Nov 22, 2023
Thank you for your feedback.

10/10 Excellent

VICTOR

Traveled with partner
Liked: Cleanliness, staff & service, amenities
A beautiful property, friendly staff,breakfast staff was great,supervisor of breakfast area was superb.Like many places their effort to keep plastic bottles from the grounds,especially the mangrove bordering the golf course is an ongoing challenge,though not bad in effort.A very nice place to visit.
Stayed 3 nights in Oct 2023
Response from Reservations on Oct 24, 2023
Thank you for your feedback, greatly appreciated.

4/10 Poor

Camille

Stayed 4 nights in Oct 2023
Response from Reservations on Oct 24, 2023
Thank you for your feedback

6/10 Okay

Camille

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Stay Away From This Resort!!!
The minute I got into my room it smells really musky a kind of damped , don’t let me talked about the bathroom towels . First of all my bathroom mats at my home is stark white , so having to used these towels for my body was very disappointing an disgusting, those towels needs to be THROWN OUT like yesterday, The restaurant staffs were so sweet and amazingly pleasant to us . For the price I’ve paid to stay at the Magdalena Resort an to find there isn’t a microwave is beyond useless in these times .
These were the bath towels
These are the bathroom mats
Stayed 4 nights in Oct 2023
Response from Alison - Reservations Department on Oct 18, 2023
Thank you for your review, this was forwarded to our management team for immediate attention.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Reservations on Oct 13, 2023
Thank you for the feedback.

6/10 Okay

Kneka, Georgetown

Stayed 2 nights in Sep 2023
Response from Reservations on Sep 28, 2023
Thank you

10/10 Excellent

Elisa Stacy

Stayed 3 nights in Sep 2023
Response from Reservations on Oct 13, 2023
Thank you for the feedback.

8/10 Good

colin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This isn’t my first stay at this hotel. I’m always pleased
Stayed 3 nights in Aug 2023
Response from Reservations on Sep 8, 2023
Thank you for your feedback, greatly appreciated.

2/10 Terrible

Winston

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Reservations on Aug 28, 2023
We sincerely apologize for any inconvenience.

6/10 Okay

Janice

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The food was excellent for the most part although limited for vegetarian diet. The first 2 days air conditioner was not working. The management did state that they will work with Expedia and refund one night stay. The maid service was excellent although during the 5 day stay they never changed the sheets. WiFi was very spotty. The pool was beautiful and warm. Loved the pool area. The bar staff by the pool was excellent. The service in the restaurant was horrible. The staff are not being trained properly. It ruined the dining experience eventhou the food was so good. I had to wait 90 min for a drink order during lunch. After one hour I cancelled it. 20 min later when we were ready to go they brought the drink over. I told the server that I cancelled that drink 20 minutes ago so she said that she would take it off the bill and that I could keep it. Moments later a supervisor Pamela comes to the table and demands that we ordered it so we have to pay for it. I told her I had already cancelled it over 20 minutes ago. She grabbed the drink in front of me and off she went in a huff. Totally unprofessional! The rest of the supervisory staff was friendly and professional.
Stayed 5 nights in Jul 2023
Response from Alison - Reservations Department on Jul 26, 2023
Thank you for your feedback, greatly appreciated. The relevant departments were sent the review. The 1-night refund was done, details will be shared with Expedia.

6/10 Okay

Khellyn

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness
The Magdalena Grand is beautiful, staff are polite and the breakfast is delicious. The downside is the Air conditioning in the rooms did not work at all and the hotel restaurant service was not very good at all. They should service the a/c in the rooms and have better chefs and faster service.
Stayed 4 nights in Jun 2023
Response from Reservations on Jul 3, 2023
Thank you for your feedback, greatly appreciated.

4/10 Poor

Ashley

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The resort is expensive and outdated. We booked an ocean view room and were placed in a room at the end of the world that was musty and moldy. When we initially asked to switch rooms, they declined and said they paint over the mold first! We were only moved when I insisted as the paint fumes made us dizzy. Staff was friendly enough, but the concierge was pretty useless when it came to recommending certain dining options or experiences outside of the resort. The golf course was decent, but nothing special. Won't be staying here again and would not recommend.
Stayed 1 night in Jun 2023
Response from Reservations on Jun 26, 2023
Our apologies for the inconvenience during your stay. This review was sent to our management team for attention. Sorry for the inconvenience.

8/10 Good

Sarah

Stayed 1 night in Jun 2023
Response from Reservations on Jun 30, 2023
Thank you for your feedback.

10/10 Excellent

Hayden

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating and polite. Breakfast was superb there was always something different to eat each morning. The atmosphere is relaxing and quiet.
Stayed 3 nights in May 2023
Response from Reservations on Jun 2, 2023
Thank you for your feedback, greatly appreciated.

10/10 Excellent

Vashti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. The staff was warm and friendly, the hotel was magnificent and it was everything we expected and more.
Stayed 3 nights in May 2023
Response from Reservations Department on May 31, 2023
Thank you for your feedback, greatly appreciated.

2/10 Terrible

Tamara

Traveled with family
Disliked: Cleanliness, property conditions & facilities
What a disgrace! On the third day of my stay I left the property, forgoing the money I had paid in advance, just because I could not bear to stay one more second. The room was run down and dirty, and smelt of mould.. the floors were constantly wet due to an ongoing issue where condensation occurs. Was I expected to allow my 1 year old baby to stay in these conditions? When I called the front desk the CSR had the audacity to imply that the condensation occurred because of something I did. PLEASE SAVE YOUR MONEY AND BOYCOTT THIS HOTEL. The rooms are a hazard to your health and it is nothing close to the luxury vacation you are paying for. Shame on you Magdalena Grand!
Stayed 3 nights in May 2023
Response from Reservations on May 29, 2023
Our apologies for the inconvenience, this information was passed to our management team for attention.

8/10 Good

Shanice

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Reservations on May 26, 2023
Thank you for your feedback.

2/10 Terrible

Cecil

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s like a deserted nursing home
Stayed 3 nights in May 2023
Response from Reservations on May 26, 2023
Thank you for your feedback.

2/10 Terrible

Racquel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Reservations on May 26, 2023
Thank you for your feedback.

6/10 Okay

Hamshira K, Chelmsford

Liked: Staff & service
Stayed 2 nights in Apr 2023
Response from Reservations on May 26, 2023
Thank you for your feedback

8/10 Good

Evelette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Reservations on May 26, 2023
Thank you for your feedback

10/10 Excellent

Marielle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at the Magdalena! The service was terrific with really attentive staff. We received welcome drinks, an impressive complimentary breakfast, golf cart ride to our rooms, Easter bags for the kids upon arrival, etc. The resort itself is a tiny bit outdated but nothing that takes away from its natural beauty or cleanliness. It is well maintained. The pool and background scenery of the blue ocean is amazing and photographs really well. Worth the price, and on par with other resorts we’ve stayed at around the world.
Stayed 1 night in Apr 2023
Response from Alison on Apr 17, 2023
Thank you for choosing us, we appreciated your wonderful comments.

10/10 Excellent

mira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visit Magdalena every year. Ambiance ,staff service and food have got better and better over the years. We were very happy with our stay
Stayed 3 nights in Apr 2023
Response from Alison on Apr 14, 2023
Thank you for your feedback greatly appreciated, we will look into this issue in our room.

4/10 Poor

DEXTER

Traveled with family
Liked: Cleanliness, property conditions & facilities
I expected a more peaceful rest ac & fan was very noisy, they drown out the sound of the rolling waves. They gave me a headache!
Stayed 1 night in Apr 2023
Response from Alison on Apr 14, 2023
Thank you for your continued support staying with us over the years.

10/10 Excellent

Mark

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to relax. The breakfast was awesome.
Stayed 3 nights in Mar 2023
Response from Alison on Apr 13, 2023
Thank you for your feedback, greatly appreciated.

6/10 Okay

Sheila

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Reservations on May 26, 2023
Thank you for your feedback.

8/10 Good

Deborah

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2023
Response from Reservations on May 26, 2023
Thank you for your feedback.

10/10 Excellent

John

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a beach front property along with the fresh water swimming pool.
Stayed 2 nights in Mar 2023
Response from Reservations on Mar 20, 2023
Thank you for your feedback, greatly appreciated.

8/10 Good

Geddis Joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 5 nights in Mar 2023
Response from Reservations on Mar 20, 2023
Thank you for your feedback, greatly appreciated.

4/10 Poor

Betty

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property was not well maintained inside the rooms. They put us in a room that was far out from everyone else even though their weren't many people. Inside the rooms, the floors were dirty and the shower was too small. Also, the electricity went out for a few hours. I am not sure how a resort can loose power for so many people. The front desk staff seemed like they had a bad attitude when you ask them about it. When we called them if they had restored power, they said yes and hung up. One positive note, our tire got flat and the maintenance guys were helpful to help my husband change the flat.
Stayed 2 nights in Mar 2023
Response from Reservations on Mar 20, 2023
Thank you for your feedback, this will be passed to management to improve our service.

8/10 Good

B

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Expansive, well laid out grounds. Excellent food and service. Friendly, pleasant, efficient staff. Some room amenities were missing: Room service menu; brochure with hotel layout, stationery, sewing kit. No advance notice that payment per meal is required. Daily, contingency fee taken in TT dollars instead of US, resulting in apparent non-payment of meal in excess of $300 tt.
Stayed 4 nights in Mar 2023
Response from Reservations on Mar 20, 2023
Thank you for your feedback.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. However, it was so beautiful I took my eyes off the ground and stepped into a hole. The staff was alerted and made the proper provisions to ensure they took care of it.
Stayed 4 nights in Mar 2023
Response from Reservations on Mar 14, 2023
Thank you for your feedback, greatly appreciated.

10/10 Excellent

majorie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful
Stayed 2 nights in Feb 2023
Response from Alison on Mar 12, 2023
Thank you for your feedback.

4/10 Poor

Alicia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property needs to be updated.
Stayed 2 nights in Feb 2023
Response from Alison on Mar 12, 2023
Thank you for your feedback, greatly appreciated.

10/10 Excellent

kerrie, Brampton

Stayed 2 nights in Feb 2023
Response from Reservations on Mar 23, 2023
Thank you for your feedback.