Ratings based on 346 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
76% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

It's bad in general

Posted Nov 28, 2016
We stayed two nights in this hotel, and somehow they offered us one bottle of water for our entire stay only. Our umbrella disappeared when we came back from the second night and there was no toilet paper in the room. We have to go down to the lobby to ask for one more roll and staff marked down our room number. Come on, it's just a roll of toilet paper, why treat us like this? The shower water was switching between hot and cold water all the time. I have stayed in a lot of chain hotels in Japan, and for sure this is the worst I have ever stayed in and I won't be going back for APA hotel chain again.
Comment from Hotel Management
Nov 30, 2016 by APA Hotel Kanda Eki Higashi, Hotel Management
Thank you very much for staying with APA Hotel Kanda Eki Higashi. And thank you again for the valuable comments. We apologize for troubling you about cleaning when you were staying. We take caution to our cleaning staff, and We improve the problem. Also, We encourage guests to cooperate with our environmentally-friendly "APA Eco Cleaning" for stays of more than one night. By saving water and reducing CO2 emissions, this effort is a concrete example of environmental action. We ask for your kind understanding. If you don't have to change linen, we give you a bottle of water because you understand our policy. We certainly hope you will choose to stay with us again on your next visit to Japan. Clark Yaguchi
3 out of 5
by A verified traveler

close by Akihabara and main road

Posted Nov 13, 2016
Pros: clean, good service, got left luggage
Cons: Small lobby and only two chair, no room to sit and wait for customers in the morning
Location: Akihabara
stayed here 4 nights for business trip. Quiet and clean hotel, with good service. Its on the main room so there was plenty of taxis for getting around, only 15 mins to Akihabara on foot, however it's also 10 mins to the Kanda JR station and it was a pain dragging a suitcase from the station to the hotel. The room was good except the shower didn't work well and the water temperature kept fluctuating, one second it was normal and then suddenly it was bloody freezing, guess since my room was on top floor, its something with water pressure. The room smells a bit even though I was on non smoking floor, they should place non smoking floor below smoking floor and not visa versa, since smoke does go up. There was only a trousers press and no ironing facility. Breakfast which was quite a hassle, had to walk 10 mins to near the station for breakfast every morning.
Comment from Hotel Management
Nov 15, 2016 by APA Hotel Kanda Eki Higashi, Hotel Management
Thank you very much for staying with APA Hotel Kanda Eki Higashi. And thank you again for the valuable comments. The comments we receive will be shared inside our hotel and used as our important references. We are looking forward to seeing you next time. APA Hotel Kanda Eki Higashi kawamura
5 out of 5
by A verified traveler

만족스러운 호텔

Posted Nov 10, 2016
Pros: 객실이 깨끗해요
Cons: 없어요
Location: 주변에 즐길거리 많아요
만족스러웠습니다. 객실도 깨끗하고 직원들도 친절하였습니다. 다음번에 또 이용하고 싶습니다.
Comment from Hotel Management
Nov 12, 2016 by APA Hotel Kanda Eki Higashi, Hotel Management
Thank you very much for staying with APA Hotel Kanda Eki Higashi. And thank you again for the valuable comments. There is nothing more like a warm and positive comment to motivate our team. The comments we receive will be shared inside our hotel and used as our important references. We are looking forward to seeing you next time. APA Hotel Kanda Eki Higashi Yaguchi
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 7, 2016 on Hotels
3 out of 5
by A verified traveler

Posted Sep 4, 2016 on Hotels
エリア的にとても便利です。食事をするのにも沢山選べます。 一つ残念だったのは部屋の清掃が行き届いていなかった事。。バスルームの壁、床なぜか短い髪が貼り付いていたりウォシュレットのパネルは埃がのっていました。。部屋の壁もシミが付いていて余り清潔感を感じませんでした。
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
この度はアパホテル<神田駅東>にご宿泊頂き誠にありがとうございます。 また貴重なご意見頂き重ねて御礼申し上げます。 この度ご宿泊の際、清掃不備の為お客様にご不快の念を抱かせてしまい大変申し訳ございませんでした。清掃責任者・スタッフには厳重に注意し、フロントスタッフも清掃確認を徹底し、今後このような事がないよう改善して参ります。今後もお客様が快適なご宿泊が出来る様スタッフ一同精進して参ります。 この度はお忙しい中のご投稿誠にありがとうございます。 またお会いできることをスタッフ一同心よりお待ち申し上げております。 宿泊課 矢口
2 out of 5
by JUNGKWAN

청결도가 심히 아쉽습니다.

Posted Aug 20, 2016 on Hotels
8월에 5박 정도 묵었습니다. 일본 호텔이기 때문에 상당히 좁습니다. 그래도 침대는 편안합니다. 정말 거슬렸던 점은 에어컨이 겉면에서 먼지가 허옇게 떠있고, 바람이 나오는 곳으로 들여다보이는 내부가 까맣게 먼지가 앉았더군요. 바닥이 카펫이어서 먼지가 많을 텐데 올해만 청소를 하지 않은 게 아니지 싶었습니다. 칸다역까지 걸어가지 않으면 먹을 만한 데가 없으니 주의하시길.
Comment from Hotel Management
Aug 23, 2016 by General Manager, Hotel Management
Thank you very much for staying with APA Hotel Kanda Eki Higashi. And thank you again for the valuable comments. The comments we receive will be shared inside our hotel and used as our important references. We are looking forward to seeing you next time. APA Hotel Kanda Eki Higashi kawamura
3 out of 5
by A verified traveler

綺麗なホテル

Posted Aug 10, 2016
駅から徒歩5分から10分程度、周りはオフィスビルの中に有る立地条件ですが、フロントスタッフ対応も良く 非常に快適に過ごせました。
Comment from Hotel Management
by APA Hotel Kanda Eki Higashi, Hotel Management
この度はアパホテル<神田駅東>にご宿泊頂き誠にありがとうございます。 また貴重なご意見頂き重ねて御礼申し上げます。 当館は5つの最寄駅から徒歩圏内にございます。そのため都内各所へのアクセスが可能となっております。ご旅行やご出張など目的に問わず好評頂いております。 また、接客対応についてお褒めのお言葉を頂き、スタッフ一同大変喜びを感じております。お客様の言葉に甘んじることなく日々精進して参ります。 お忙しい中のご投稿誠に有り難うございました。またお会いできることを楽しみにしております。 宿泊課 矢口
5 out of 5
by Andrew from Honolulu

Great spot and nice staff members.

Posted Aug 7, 2016 on Hotels
Place is in a really good spot as it is about a 8 min walk to multiple train stations and not to mention it is a 12 min walk to Akihabara so if you are trying to find a hotel near to this area I definitely recommend it. My only complaint is if you plan to do laundry this hotel only has one washer and dryer so doing this during night time is a bad bad bad idea as this hotel tends to see a lot of business folks especially in the weekends. Also one last tip is if you plan to share the room it is going to be a bit tight if both of you are bringing a lot of stuff. P.S. if the site still says 24 hour check in that is a lie. Check in time is at least 3:00PM, you were warned!
Comment from Hotel Management
Aug 11, 2016 by General Manager, Hotel Management
Thank you very much for staying with APA Hotel Kanda Eki Higashi. And thank you again for the valuable comments. We apologize for the unpleasant experience for your stay.The room of APA Hotel is ventured to be small, and it makes to have a NEW-URBAN TYPE-HOTEL. * HIGH-QUALITY, HIGH-FUNCTION and THE ECO-FRIENDLY. The reason is that Kanda area is for business, and a lot of business people come to the town.We ask for your kind understanding. We hope you have nice trip in Japan this time. The comments we receive will be shared inside our hotel and used as our important references. We are looking forward to seeing you next time. APA Hotel Kanda Eki Higashi Yaguchi
4 out of 5
by Chih-Hsun from 台北

Nice

Posted Aug 2, 2016 on Hotels
其實一開始給的房間是靠馬路,有高架橋,房間裡面車子的聲音非常大聲,我實在睡不著就要求換房間,換了之後安靜很多,整體感覺滿舒適的,飯店離神田站很近,神田站附近有滿多店家,離岩本町站也近,去新宿很方便。不過建議飯店靠馬路那一側 需要加強隔音效果,車子的聲音真的太大聲。除此之外 其他都不錯,飯店服務態度也很好。
Comment from Hotel Management
Aug 8, 2016 by General Manager, Hotel Management
Thank you very much for staying with APA Hotel Kanda Eki Higashi. And thank you again for the valuable comments. The comments we receive will be shared inside our hotel and used as our important references. We are looking forward to seeing you next time. APA Hotel Kanda Eki Higashi Murai
1 out of 5
by A verified traveler

Posted Jul 31, 2016
スタッフの融通が利かない 長期滞在予定でしたが、キャンセルしました。大変ざんねんです。 スタッフの融通が利かない 長期滞在予定でしたが、キャンセルしました。大変ざんねんです。
Comment from Hotel Management
by 橋本, Hotel Management
この度はアパホテル<神田駅東>にご宿泊いただき誠にありがとうございます。この度は、お客様に満足して頂けるサービスが出来きなかったことを大変心苦しく思い、お詫び申し上げます。次回お越しになった際は、こちらから荷物を預ける事の出来る施設のご案内をさせていただきます。 お忙しい中ご投稿誠にありがとうございます。 またのお越しを心よりお待ち申し上げております。 宿泊課 橋本