Front of property - evening/night

Reviews of APA Hotel Nishiazabu

3 out of 5
APA Hotel Nishiazabu
4-4-5 Nishiazabu, Minato-ku, Tokyo, Tokyo-to

Reviews

7.4

Good

Rating 10 - Excellent. 259 out of 1008 reviews" "
Rating 8 - Good. 360 out of 1008 reviews" "
Rating 6 - Okay. 248 out of 1008 reviews" "
Rating 4 - Poor. 93 out of 1008 reviews" "
Rating 2 - Terrible. 48 out of 1008 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Jessa

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
size is very small and sheets are dirty. We also found garbage that belongs to previous customers under the bed.
Stayed 3 nights in Mar 2024

10/10 Excellent

Martin Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Staff are friendly. Easy to check out
Stayed 1 night in Mar 2024
Response from Front Desk Matsuo on Mar 28, 2024
Thank you very much for choosing APA Hotel Nishiazabu. We are very happy to hear that you were satisfied with our services. We hope that you will visit us again when you are in the area. Thank you very much for taking time out of your precious time to write us. All of us at the hotel look forward to welcoming you again.

10/10 Excellent

Charles

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to metro, buses, and stores. Great neighborhood, and walkable
Stayed 2 nights in Mar 2024
Response from Front Desk Matsuo on Mar 24, 2024
Thank you very much for choosing APA Hotel Nishiazabu. We are very happy to hear that you were satisfied with our services. We hope that you will visit us again when you are in the area. Thank you very much for taking time out of your precious time to write us. All of us at the hotel look forward to welcoming you again.

8/10 Good

Federico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and good bed. The place is pretty clean.
Stayed 1 night in Mar 2024
Response from Front Desk Matsuo on Mar 19, 2024
Thank you very much for choosing APA Hotel Nishi Azabu. We are very happy to hear that you were satisfied with our services. We hope that you will visit us again when you are in the area. Thank you very much for taking time out of your precious time to write us.

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
It was really small, we wanted larger room and would like to pay more , they could not offer ?
Stayed 3 nights in Mar 2024
Response from Front Desk Matsuo on Mar 17, 2024
Thank you for choosing APA Hotel Nishiazabu. Although our guest rooms are compact, they are designed to allow you to reach all the switches while lying on the bed. Our entire staff will make every effort to ensure that our guests have a comfortable stay. Thank you very much for taking time out of your precious time to write to us.

8/10 Good

mirko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from フロント 松尾 on Mar 17, 2024
この度はアパホテル西麻布をご利用いただき、誠にありがとうございます。 当館でのご滞在中はごゆっくりとお過ごしいただけましたでしょうか。 また近くへ御用の際は、ぜひ当館をご利用いただけますと幸いでございます。 この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。 お客様のまたのご来館を、スタッフ一同お待ち申し上げております。

4/10 Poor

Edward

Disliked: Cleanliness
Hhh
Stayed 1 night in Dec 2023
Response from フロント 松尾 on Jan 20, 2024
この度は、アパホテル〈西麻布〉をご利用いただき、誠にありがとうございました。お客様にご満足いただけた様子がうかがえ大変うれしく思います。 また近くへ御用の際は、ぜひ当館をご利用いただけますと幸いでございます。 この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。

10/10 Excellent

Ar-Monn

Stayed 3 nights in Jan 2024
Response from フロント 藤村 on Jan 27, 2024
この度は、アパホテル〈西麻布〉をご利用いただき、誠にありがとうございます。お客様にご満足頂けた様子が伺え大変嬉しく思います。また近くへ御用の際は、ぜひ当館をご利用いただけると幸いでございます。この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。お客様のまたのご来館を、スタッフ一同お待ち申し上げております。

10/10 Excellent

Michael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from フロント 松尾 on Jan 20, 2024
この度は、アパホテル〈西麻布〉をご利用いただき、誠にありがとうございました。お客様にご満足いただけた様子がうかがえ大変うれしく思います。 また近くへ御用の際は、ぜひ当館をご利用いただけますと幸いでございます。 この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。

6/10 Okay

Erisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from フロント 松尾 on Jan 20, 2024
この度は、アパホテル〈西麻布〉をご利用いただき、誠にありがとうございました。お客様にご満足いただけた様子がうかがえ大変うれしく思います。 また近くへ御用の際は、ぜひ当館をご利用いただけますと幸いでございます。 この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable
Quiet and cosy room. This hotel came with a welcome drink.
Stayed 1 night in Dec 2023
Response from Front Desk Matsuo on Jan 20, 2024
Thank you for choosing APA Hotel Nishiazabu. We hope you had a relaxing stay at our hotel. We hope that you will visit us again when you are in the area. Thank you very much for taking time out of your precious time to write us. All of us at the hotel look forward to welcoming you again.

6/10 Okay

Mayumi

Stayed 2 nights in Dec 2023
Response from フロント 松尾 on Jan 20, 2024
この度は、アパホテル〈西麻布〉をご利用いただき、誠にありがとうございました。お客様にご満足いただけた様子がうかがえ大変うれしく思います。 また近くへ御用の際は、ぜひ当館をご利用いただけますと幸いでございます。 この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。

8/10 Good

Isela

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
The room was very small but seems to be the norm in Tokyo, as we stayed at another nearby hotel and it was similar in size. The room was very clean and the customer service was excellent. They stored our luggage for a few hours free of charge, which we were very thankful for.
Stayed 3 nights in Nov 2023
Response from Front Desk Matsuo on Dec 4, 2023
Thank you very much for choosing APA Hotel Nishi Azabu. We are very pleased to hear that you were satisfied with our services. We hope that you will visit us again when you are in the area. Thank you very much for taking time out of your precious time to write us. All of us at the hotel look forward to welcoming you again.

8/10 Good

Leonard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is fine except the aircondition systems does not work
Stayed 4 nights in Nov 2023
Response from Front Desk Matsuo on Nov 24, 2023
Thank you very much for choosing APA Hotel Nishi Azabu. We are very pleased to hear that you were satisfied with our services. We hope that you will visit us again when you are in the area. Thank you very much for taking time out of your precious time to write us. All of us at the hotel look forward to welcoming you again.

6/10 Okay

Akiko

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I've stayed at several hotels in Japan and this was the first one that I found to be dirty. It was very small, so its possible that the staff cannot clean it properly. It seems quite old and needs to be updated - a complete overhaul would be great. The staff and amenities were great. It was in a decent location and short walk to Omotesando.
Stayed 3 nights in Oct 2023
Response from Front Desk Matsuo on Nov 24, 2023
Thank you very much for staying at APA Hotel Nishiazabu. Although you chose APA Hotel among many hotels, we are sorry for your discomfort with our guest room cleaning. We deeply apologize for that. We will share this information with our cleaning staff to improve and raise the level of cleaning, as well as reinforce room check-in by the front desk staff to improve our services. Thank you very much for taking the time to submit your valuable feedback. We look forward to welcoming you back to our hotel.

10/10 Excellent

eustachio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a quiet place just minutes away from the busy Shibuya and Roppongi. Many interesting restaurants in the neighbourhood and connections to the subway.
Stayed 6 nights in Nov 2023
Response from Front Desk Matsuo on Nov 21, 2023
Thank you very much for choosing APA Hotel Nishi Azabu. We are very pleased to hear that you were satisfied with our services. We hope that you will visit us again when you are in the area. Thank you very much for taking time out of your precious time to write us. All of us at the hotel look forward to welcoming you again.

2/10 Terrible

Muhammad raziff

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from フロント 松尾 on Nov 13, 2023
この度はアパホテル西麻布をご利用いただき、誠にありがとうございます。 当館でのご滞在中はごゆっくりとお過ごしいただけましたでしょうか。 また近くへ御用の際は、ぜひ当館をご利用いただけますと幸いでございます。 この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。 お客様のまたのご来館を、スタッフ一同お待ち申し上げております。

6/10 Okay

Emebet, Washington

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I stayed at the property early November, the temperatures were in the high 80’s during the day and it was still warm at night. There’s a thermostat in the room but you can’t control the temperature. The only thing they offer you is a very small fan. Packing and anything after mid-morning is just on the verge of unbearable. Had I known they didn’t offer air conditioning I would’ve stayed elsewhere. Nice location and convenient to Public transport but would never stay here again unless it was winter time.
Stayed 5 nights in Nov 2023
Response from Front Desk Matsuo on Nov 8, 2023
Thank you for staying at APA Hotel Nishi Azabu.We apologize for any inconvenience caused by the guest room facilities.Our hotel has a centralized air conditioning system, which cannot be switched to air conditioning at this time of the year.Please contact us at ext. 7 to borrow a fan, etc. if we have them in stock.Thank you very much for taking time out of your precious time to write a review of our hotel.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay.
Stayed 14 nights in Sep 2023
Response from Front Desk Matsuo on Nov 3, 2023
Thank you for choosing APA Hotel Nishi-Azabu from among many hotels. We hope you had a relaxing time during your stay at our hotel. We would appreciate it if you could use our hotel when you visit nearby. Thank you very much for spending your valuable time to post this time. We are looking forward to seeing you again

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from フロント 松尾 on Oct 14, 2023
この度はアパホテル西麻布をご利用いただき、誠にありがとうございます。 当館でのご滞在中はごゆっくりとお過ごしいただけましたでしょうか。 また近くへ御用の際は、ぜひ当館をご利用いただけますと幸いでございます。 この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。 お客様のまたのご来館を、スタッフ一同お待ち申し上げております。

8/10 Good

Alain Denneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from フロント 松尾 on Aug 31, 2023
この度は、アパホテル西麻布をご利用いただき、誠にありがとうございます。 当館でのご滞在中はごゆっくりとお過ごしいただけましたでしょうか。 また近くへ御用の際は、ぜひ当館をご利用いただけますと幸いでございます。 この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。 お客様のまたのご来館を、スタッフ一同お待ち申し上げております。

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from フロント 大保 on Aug 9, 2023
この度は、アパホテル〈西麻布〉をご利用いただき、誠にありがとうございます。 当館でのご滞在中はごゆっくりとお過ごしいただけましたでしょうか。 また近くへ御用の際は、ぜひ当館をご利用いただけると幸いでございます。 この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。 お客様のまたのご来館を、スタッフ一同お待ち申し上げております。

8/10 Good

Daisy

Liked: Cleanliness, property conditions & facilities
Staff are nice
Stayed 2 nights in Jul 2023
Response from フロント 渋谷 on Jul 16, 2023
この度は、アパホテル〈西麻布〉をご利用いただき、誠にありがとうございます。当館でのご滞在中はごゆっくりとお過ごしいただけましたでしょうか。また近くへ御用の際は、ぜひ当館をご利用いただけると幸いでございます。この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from フロント 松尾 on Jul 15, 2023
この度は、アパホテル〈西麻布〉にご宿泊いただきまして、誠にありがとうございます。この度のご宿泊はご満足いただけましたでしょうか。今後もお客様から、選んで頂けるホテルを目指して参ります。お客様にまたお会いできる日を、心よりお待ちしております。

4/10 Poor

linda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I was very disappointed with this hotel. It’s old and run down, the staff at front desk wete not nice, the room is so small and there was a big bug in my bed. Also.. when I asked the staff to call me a taxi they wanted to charge me 1000 yen! When I asked for a late checkout if just 1 hour, they charged me 1000 yen. I would NOT stay here again!
Stayed 1 night in Jun 2023
Response from Front Desk Matsuo on Jun 16, 2023
Thank you very much for choosing APA Hotel Nishiazabu.We are very sorry that you had an unpleasant stay at our hotel, even though you chose us from among many hotels.We will strive to improve the quality of our guest rooms by strengthening our staff's room check system, and we will also devote ourselves to improving our customer service so that we can respond to our guests in a more attentive manner.Thank you very much for taking time out of your precious time to write to us.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for busy people
Perfect hotel when you have a busy schedule. Simple, but with basics all in place, and everything was kept very clean. Polite and accommodating staff, especially the young man who checked me out on June 14th. So helpful, especially for those of us not able to speak Japanese.
Stayed 14 nights in May 2023
Response from Front desk Sato on Jun 16, 2023
Thank you very much for using APA Hotel Nishiazabu.We hope you had a relaxing time during your stay at our hotel. In addition, I am very happy to receive words of praise regarding the correspondence of the staff. Thank you very much.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to hiroo
Stayed 3 nights in Jun 2023
Response from フロント 松尾 on Jun 10, 2023
この度はアパホテル〈西麻布〉をご利用いただき、誠にありがとうございました。当館の立地に関しましてお褒めの言葉をいただき、大変嬉しく思います。お客様により一層ご満足頂けるよう、スタッフ一同さらなるサービス向上を目指し尽力してまいります。この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。

10/10 Excellent

Lina

Stayed 1 night in May 2023
Response from フロント 松尾 on Jun 28, 2023
この度はアパホテル西麻布をご利用いただき、誠にありがとうございます。 この度は、ごゆっくりとお過ごしいただけましたでしょうか。お客様により一層快適な空間をご提供できるよう、スタッフ一同精進してまいります。今回も貴重なお時間を割いてのご投稿、誠にありがとうございました。

10/10 Excellent

fred

Liked: Staff & service, property conditions & facilities
Very helpful staff and polite.
Stayed 8 nights in May 2023
Response from Thank you very much for choosing APA Hotel on Jun 5, 2023
Thank you very much for choosing APA Hotel Nishiazabu. We hope you had a relaxing stay at our hotel. We are very pleased to hear your compliments about our staff's service. We are encouraged by your comments and all of our staff will continue to work hard to improve our services. Thank you very much for taking time out of your precious time to write us.

10/10 Excellent

Karl-Heinz

Liked: Cleanliness, staff & service, property conditions & facilities
Great location good price all good anytime again
Stayed 4 nights in May 2023
Response from Front Desk Matsuo on May 30, 2023
Thank you very much for choosing APA Hotel Nishiazabu. We hope you had a relaxing stay at our hotel. Thank you very much for taking time out of your precious time to write us.

10/10 Excellent

claudio amilkar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has seem some usage. The halls and elevators were a little worn and torn but the rooms are kept clean and restocked. I had a minor confusion with the staff about the bookings but it was quickly cleared up.
Stayed 4 nights in May 2023
Response from Front Desk Matsuo on May 24, 2023
Thank you for choosing APA Hotel Nishi Azabu.We are very pleased to hear your compliments about the cleanliness of our hotel.Our staff will continue to work hard to make your stay even more comfortable.We look forward to welcoming you again.

10/10 Excellent

EMIKO

Stayed 1 night in May 2023
Response from フロント 松尾 on Jun 7, 2023
この度は、アパホテル西麻布をご利用いただき、誠にありがとうございます。 当館でのご滞在中は、ごゆっくりとお過ごしいただけましたでしょうか。この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。

8/10 Good

Paula

Stayed 4 nights in Apr 2023
Response from フロント 松尾 on May 20, 2023
この度は、アパホテル〈西麻布〉にご宿泊いただき、誠にありがとうございます。当館でのご滞在は、ご満足いただけましたでしょうか。今後もお客様から、選んでいただけるように努力してまいります。この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。お客様にまたお会いできる日を心よりお待ちしております。

4/10 Poor

Wei Kit

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Convenient. But room was too small with mosquitoes.
Response from Front Desk Matsuo on Apr 30, 2023
Thank you for choosing APA Hotel Nishiazabu. We are pleased to hear that you were generally satisfied with your stay at APA Hotel Nishiazabu.All of us at APA Hotel Nishiazabu will continue to work hard to provide you with even greater satisfaction.Thank you very much for taking time out of your precious time to write us.

10/10 Excellent

Paul Yutaka, Chevy Chase

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2023
Response from フロント 五十嵐 on Apr 26, 2023
この度は、アパホテル〈西麻布〉にご宿泊いただき、誠にありがとうございます。当館でのご滞在は、ご満足いただけましたでしょうか。また近くにお越しの際は、是非当館をご利用下さいませ。この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。

2/10 Terrible

James

Stayed 1 night in Mar 2023
Response from フロント 松尾 on Apr 22, 2023
この度は、アパホテル西麻布をご利用いただき、誠にありがとうございます。 当館でのご滞在中はごゆっくりとお過ごしいただけましたでしょうか。 また近くへ御用の際は、ぜひ当館をご利用いただけると幸いでございます。 この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。

2/10 Terrible

john

Stayed 6 nights in Mar 2023
Response from フロント 松尾 on Mar 31, 2023
この度は、アパホテル西麻布をご利用いただだき、誠にありがとうございます。 当館でのご滞在中は、ごゆっくりとお過ごしいただけましたでしょうか。 また近くへ御用の際は、ぜひ当館をご利用いただけると幸いでございます。 この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。

10/10 Excellent

Julie

Stayed 1 night in Feb 2023
Response from フロント 松尾 on Feb 22, 2023
この度は、アパホテル西麻布をご利用いただき、誠にありがとうございます。 当館でのご滞在中は、ごゆっくりとお過ごしいただけましたでしょうか。 また近くへ御用の際は、ぜひ当館をご利用いただけると幸いでございます。 この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Response from Front Desk Matsuo on Jan 8, 2023
Thank you very much for staying at APA Hotel Nishiazabu.We are very pleased to hear that you were satisfied with our hotel.We hope you will have another opportunity to stay with us again.Thank you very much for taking time out of your precious time to write us.

10/10 Excellent

kaori

Stayed 1 night in Nov 2022

4/10 Poor

Tomomi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
部屋の中、特に洗面所とトイレがとても臭かったです。 古いホテルですし、お値段もお手頃ではありますが、もう少しなんとかならないでしょうか?(排水管が老朽化しているため臭いのでしょうか?)
Stayed 1 night in Oct 2022
Response from フロント 山本 on Oct 9, 2022
この度は、アパホテル〈西麻布〉をご利用いただき、誠にありがとうございます。この度は数あるホテルの中から当館を選んでいただいたにも関わらず、バスルームの臭いでご不快な思いをさせてしまい、大変申し訳ございませんでした。客室の清掃・消臭の徹底はもちろん、フロントスタッフによる客室のチェック体制も今一度強化を図り、お客様に快適な空間をご提供できるよう努めて参ります。この度は貴重なお時間を割いてのご投稿、誠にありがとうございました。 フロント 山本

8/10 Good

Kartikasari, Nagoya

Stayed 1 night in Jul 2022

8/10 Good

Karl

Stayed 1 night in Jun 2022
Response from フロント 渋谷 on Jun 26, 2022
この度は、アパホテル〈西麻布〉をご利用いただき、誠にありがとうございます。 当館でのご滞在中は、ごゆっくりとお過ごしいただけましたでしょうか。 また近くへ御用の際は、ぜひ当館をご利用いただけると幸いでございます。 この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。 お客様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。

8/10 Good

Joel

Stayed 1 night in May 2022
Response from フロント 柏木 on May 21, 2022
この度はアパホテル〈西麻布〉にご宿泊頂き、誠にありがとうございます。この度のご宿泊にはご満足頂けましたでしょうか。また機会がございましたら、ぜひ当館をご利用くださいませ。貴重なお時間を割いての口コミのご投稿ありがとうございました。またのお越しをスタッフ一同心よりお待ち申し上げております。

6/10 Okay

Daniel

Stayed 1 night in Apr 2022
Response from フロント 渋谷 on May 5, 2022
この度は、アパホテル〈西麻布〉をご利用いただき、誠にありがとうございます。 当館でのご滞在中は、ごゆっくりとお過ごしいただけましたでしょうか。 また近くに御用の際は、ぜひ当館をお選びいただけると幸いでございます。 この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。 お客様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Laurence

Stayed 1 night in Apr 2022
Response from フロント 渋谷 on Apr 16, 2022
この度は、アパホテル〈西麻布〉をご利用いただき、誠にありがとうございます。 当館でのご滞在中は、ごゆっくりとお過ごしいただけましたでしょうか。 また近くに御用の際は、ぜひ当館をお選びいただけると幸いでございます。 この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。

8/10 Good

Fernando

Stayed 2 nights in Mar 2022
Response from フロント 小山 on Mar 16, 2022
この度はアパホテル〈西麻布〉をご利用いただき、誠にありがとうございます。 高評価を頂き、大変光栄です。今後もお客様に快適にお過ごし頂けるよう、尽力してまいります。 またのご来館を、スタッフ一同心よりお待ちいたしております。

8/10 Good

Takeshi

Stayed 1 night in Feb 2022
Response from 藤村 on Feb 27, 2022
の度は、アパホテル〈西麻布〉をご利用いただき、誠にありがとうございます。 当館でのご滞在中はごゆっくりとお過ごしいただけましたでしょうか、また近くへお立ち寄りの際は、ぜひ当館をお選びいただけると幸いでございます。 この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。 お客様のまたのご来館を、スタッフ一同お待ち申し上げております。

2/10 Terrible

Jason

Business traveler
Disliked: Cleanliness, property conditions & facilities
Very old and small room. The room is extremely dusty I felt like I was getting sick
Stayed 6 nights in Feb 2022
Response from daibo on Feb 24, 2022
Thank you for staying with us here APA HOTEL〈nishiazabu〉and your review. We are sorry that we let you down and did not meet your expectations. We will try to improve the level of service to satisfy our customers. We certainly hope we will have the opportunity to serve you again.

8/10 Good

Nana

Liked: Property conditions & facilities, room comfort
A
Not bad . Just good
Stayed 1 night in Feb 2022
Response from フロント 小山 on Feb 5, 2022
この度はアパホテル〈西麻布〉をご利用いただき、誠にありがとうございます。 快適にお過ごしいただけたようで、大変嬉しく思います。 またのお越しをスタッフ一同心よりお待ちいたしております。