Ratings based on 107 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from 岐阜

駅近では便利

Posted Jun 2, 2016
清潔感があり快適に過ごすことができました。 ただ、駐車場の確認をした際に男性スタッフでしたが、面倒くさそうな表情で説明されました。レビューを書くために先日のことを思い出しましたが、まずその対応が1番によみがえったので、やはり印象は良くないのかなと。ですがその一瞬以外は快適な時間を提供いただけました。ありがとうございました。
Comment from Hotel Management
Jun 20, 2016 by フロント, Hotel Management
この度は、アリエッタホテルをご利用いただき、誠にありがとうございます。 お客様には、駐車場の案内の際に不快な思いをさせてしまい、大変申し訳ございませんでした。 今後同じ事がないようフロントスタッフ一同、更なるサービス向上に努めて参ります。 お客様のまたのご来館を、心よりお待ち申し上げております。
5 out of 5
by A verified traveler from Chang mai, Thailand

Good location for travel in tokyo (Yamamote line)

Posted Apr 21, 2016
I booked 3 rooms for my family. Staff is very nice and helpful. Breakfast is free!!
Comment from Hotel Management
Jun 20, 2016 by front, Hotel Management
Thank you very much for staying in the hotel. We highly rated, we are happy. We are looking forward to seeing you.
3 out of 5
by A verified traveler

Condition of room

Posted Apr 21, 2016
Thr room smelled like damp clothes and it wasn't as clean as expected.
Comment from Hotel Management
Jul 8, 2016 by front, Hotel Management
Thank you very much for your stay with us. and taking time to write your feedback. We look forward to serving you again.
4 out of 5
by Yuk Yin from Hong Kong

worthy for Hongkonger to stay

Posted Apr 16, 2016 on Hotels
Excellent customer service.Staff are very nice & helpful.Their English impressed me a lot. Room is clean & tidy decoration and lighting is so warm for us to stay.The layout of the hotel is also grand. The location is no bad its takes about 10mins to JR gotanda and many restaurant around.The pizza restaurant downstairs is worthy for try Such price during hot season was very desired for trip in tokyo. Last but not least, there not much Chinese tourist,this would be a good choice to have a quiet night.
Comment from Hotel Management
Jun 23, 2016 by front, Hotel Management
Staying at the hotel, thank you. We look forward to again of the guests arriving.
4 out of 5
by CHUEN HOWE from singapore

Hotel with 24 hrs supermarket opposite :)

Posted Apr 13, 2016 on Hotels
Hotel was around 10 - 15 mins from to JR Station. Room is clean with friendly staff. Able to squeeze in 2 adult + 1 toddler (14 mths) There's a 24 hrs supermarket across the road and a 7-11 nearby, very convenience.
Comment from Hotel Management
Jul 7, 2016 by front, Hotel Management
Thank you very much for your stay with us. and taking time to write your feedback. We are all happy to know that you liked our service and location. We look forward to serving you again.
5 out of 5
by A verified traveler

Posted Apr 13, 2016 on Hotels
Comment from Hotel Management
Jun 23, 2016 by front, Hotel Management
Staying at the hotel, thank you. We look forward to again of the guests arriving.
4 out of 5
by A verified traveler

Close to Otaru Canal

Posted Apr 11, 2016 on Hotels
The hotel is located near Otaru Canal, 5 min brisk walk.
Comment from Hotel Management
Jun 23, 2016 by front, Hotel Management
Staying at the hotel, thank you. Near the river is the Meguro River. We look forward to again of the guests arriving.
5 out of 5
by A verified traveler

Very good hotels

Posted Apr 10, 2016 on Hotels
整體第一印象感覺很好,想要再訪東京時考量再次訂購
Comment from Hotel Management
Jul 7, 2016 by front, Hotel Management
Thank you very much for your stay with us. and taking time to write your feedback. We are all happy to know that you liked our service and location. We look forward to serving you again.
5 out of 5
by A verified traveler from Pleasanton, California

Great hotel near the subway and restaurants

Posted Apr 10, 2016
Helpful staff and comfortable room. The hotel is near restaurant and shopping stores.
Comment from Hotel Management
Jul 8, 2016 by front, Hotel Management
Thank you very much for your stay with us. and taking time to write your feedback. We are all happy to know that you liked our service and location. We look forward to serving you again.
2 out of 5
by KIICHIRO

Posted Jan 15, 2016 on Hotels
Comment from Hotel Management
Jul 7, 2016 by front, Hotel Management
Thank you very much for your stay with us. and taking time to write your feedback. We look forward to serving you again.