Ratings based on 586 Verified Reviews

4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

peaceful courtyard & lounge with 24 hr coffee/tea

Posted May 24, 2017
When looking for hotels to stay in, because of good reviews and location, I picked the Celestine. I was not disappointed!! What a nice hotel. After leaving Tokyo and traveling to Kyoto and Hiroshima, we are returning to Tokyo and actually will be staying at the Celestine again- I can't wait. Though the staff speaks limited English, it is sufficient. They are all very helpful and polite. Our room was clean and very comfortable- the bed was bigger than I expected (the size of a queen) and very comfortable, as were the pillows. We had a great view of the city from our room. There was a small couch in the room too. The best thing about the hotel is the lovely lounge and courtyard with coffee and tea (and Biscoff) at all hours. The coffee machine dispenses lattes, cappuccino and regular coffee. Definitely a nice feature! There are two restaurants- we had breakfast in the lobby- options are limited but sufficient and reasonably priced. A buffet is also available, but we opted out. It is pricier. Location is great- a relatively short train ride to the Tokyo station and close to many places to eat. Tokyo is so huge and there are many places to stay, but for the price and our needs, the Celestine was a gem! If I return in the future, I would definitely return. I really have no complaints.
Comment from Hotel Management
May 25, 2017 by Front Office Manager, Hotel Management
First of all, may we express our gratitude for the comment and we are also very pleased that you were satisfied with your stay at Celestine Hotel. It is an honor to receive 5 points from you, and it is our greatest pleasure to realize that you have enjoyed having stayed with us very much. We are pleased that you like the view from your room. Celestine Hotel has rooms from 14th floor to 17th floor, so if you like high floor and view from high floor, Celestine hotel is wonderful choice. The Celestine Lounge is something we are proud of and it is open for 24 hours and free for 24 hours. We always put our effort to keep it clean and make it a very relaxing place for our guests. We would be very delighted if you can have another nice stay at the Celestine Hotel in the near future again. Also we are very much happy to hear that you received good impression with our staffs. It is the most honorable comment that we could get. We again would like to express our gratitude for your comment and having stayed at Celestine Hotel. We are very much looking forward to welcoming you back on your future travel to Tokyo. Sincerely, Front Office Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in business district

Posted May 19, 2017
Nice hotel - clean and comfortable rooms in a good location.
Comment from Hotel Management
May 21, 2017 by Front Office Manager, Hotel Management
We would like to take this opportunity to thank you for having stayed at the Celestine Hotel and your comments for your recent stay in Tokyo.It is our great pleasure that you enjoyed the stay here.We hope to welcome you back to the Celestine Hotel. Sincerely, Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to transport

Posted May 17, 2017
Pros: View (ask for room with view), staff, courtyards
Cons: Room slightly old looking.
Location: Walking distance to train and subway. Nice area with some interesting restaurants
Good hotel, nice views of Tokyo. Staff were very friendly and helpful. The room was nice.
Comment from Hotel Management
May 21, 2017 by Front Office Manager, Hotel Management
Thank you very much for having stayed at the Celestine Hotel for your recent trip to Tokyo and taking time to write a laudatory comment.We are delighted that you had a pleasant stay here.Certainly hope you will choose to stay with us again on your next visit to Tokyo. Sincerely, Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and close metro.

Posted Apr 16, 2017
Nice hotel and easy to access metro. Hotel staffs are friendly. The room is clean.
Comment from Hotel Management
Apr 20, 2017 by Front Office Manager, Hotel Management
Thank you very much for having stayed at the Celestine Hotel for your recent trip to Tokyo and taking time to write a laudatory comment. It is our great pleasure that you enjoyed the stay here. We hope to welcome you back to the Celestine Hotel. Sincerely, Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver BC Canada

Comfortable hotel in an office area

Posted Apr 16, 2017
A comfortable place with good views as all rooms are on higher floors within an office building. Rooms are a bit small for N Americans but larger than business hotel size. Fairly short walks to metro and JR stations. There are many restaurants just SW of the hotel
Comment from Hotel Management
Apr 20, 2017 by Front Office Manager, Hotel Management
We would like to take this opportunity to thank you for having stayed at the Celestine Hotel and your comments for your recent stay in Tokyo. We are delighted that you had a pleasant stay here. We are very much looking forward to welcoming you back on your future travel to Tokyo. Sincerely, Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Posted Mar 6, 2017
This was my second time here. Very spacious, clean, bright, and quiet room. Friendly and helpful staff. They offer delicious Breakfast plate for ¥1,030 at the lobby cafe. I will definitely come back again for my next business trip.
Comment from Hotel Management
Mar 7, 2017 by Front Office Manager, Hotel Management
We would like to take this opportunity to thank you for having stayed at the Celestine Hotel again. We are committed to delivering excellence in hospitality and we are very pleased that you were satisfied with our staff, guest room and breakfast. Once again, we sincerely appreciate the comment you gave us. We look forward to welcoming you back here again when you visit next time to Tokyo. Sincerely, Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 27, 2017
Good hotel fairly close to Tamachi station. Conveniently located to shops and restaurants within a short walk. Facilities are clean and they have a nice lounge with complementary coffee. Rooms are clean amd comfortable.
Comment from Hotel Management
Mar 4, 2017 by Front Office Manager, Hotel Management
We would like to take this opportunity to thank you for having stayed at the Celestine Hotel.We express our gratitude for the feedback you gave us and we are also very pleased that you were impressed with our facilities and hotel location. We look forward to the pleasure of welcoming you back to Celestine Hotel, hopefully soon in the near future. Sincerely, Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Feb 6, 2017
Pros: Staff
Cons: Rooms can be a bit bigger
Location: Close to Tokyo tower(1k)
Really nice hotel, close to public transit. Staff really nice.
Comment from Hotel Management
Feb 8, 2017 by Front Office Manager, Hotel Management
Thank you very much for choosing Celestine Hotel and we are also pleased that you were impressed with our staff. Celestine Hotel is committed to delivering excellence in hospitality and we are very happy that you were able to leave with that impression. On the other hand, we are very sorry to hear that the room you stayed did not meet your expectation. Let me stress again, your comment is highly appreciated. We look forward to the pleasure of welcoming you back to Celestine Hotel, hopefully soon in the near future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to train station. Very convenient.

Posted Jan 31, 2017
Staff was polite. They had charger for those who din bring international charger. The club lounge w tea for us was fantastic! Love the fact that taka hi station is so close by and it's easily accessible to many places I planned to go
Comment from Hotel Management
Feb 2, 2017 by Front Office Manager, Hotel Management
We would like to take this opportunity to thank you for having stayed at the Celestine Hotel. It is our great pleasure that you enjoyed the stay here. We hope to welcome you back to the Celestine Hotel. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

walking distance to Tokyo Tower

Posted Jan 25, 2017
extremely nice staff...always on point and always smiling. I was given the wrong room upon arrival and they quickly accomodated me in the right one. very close to the subway stations and also the JR Line....would definately book again. Thanks alot Celestine!!!
Comment from Hotel Management
Jan 28, 2017 by Front Office Manger, Hotel Management
Firstly, may we express our gratitude for the feedback you gave us and we are also very pleased that you were impressed with our staff and the location. Also we apologize for the inconvenience of the room assigning. Our staff takes great pride in consistently offering an exceptional experience to our guests. Let me stress again, your comments is highly appreciated. We certainly hope to welcome you back again very soon. Sincerely,