Executive Corner Twin Room, Non Smoking | Premium bedding, minibar, in-room safe, desk

Reviews of Hotel The Celestine Tokyo Shiba

4 out of 5
Hotel The Celestine Tokyo Shiba
3-23-1 Shiba, Minato-ku, Tokyo, Tokyo-to

Reviews

9.2

Wonderful

Rating 10 - Excellent. 686 out of 1001 reviews" "
Rating 8 - Good. 250 out of 1001 reviews" "
Rating 6 - Okay. 43 out of 1001 reviews" "
Rating 4 - Poor. 18 out of 1001 reviews" "
Rating 2 - Terrible. 4 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Adam

Traveled with partner
Looks super nice from the lobby, but rooms are tiny and not that nice.
Stayed 3 nights in Apr 2024
Response from Fornt Office Manager on Apr 19, 2024
Thank you very much for choosing The Celestine Tokyo Shiba and sharing your experience during your stay at our hotel. We are very sorry to hear that the room you stayed did not meet your expectation. We have several room types and hope the other bigger room suite your expectation. If you have need any assistance about the room, our staffs are happy to solve the issue.Again, we sincerely appreciate your feedback and we look forward to welcoming you to The Celestine Tokyo Shiba again in near future.Sincerely

10/10 Excellent

Stephanie Jennel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My bestfriend and I stayed at this hotel and it’s 10/10. I would recommend this to every and any one! Super friendly staff. It’s convenient to walk to places. It’s so clean. We loved our stay and cannot wait to go back
Stayed 4 nights in Apr 2024
Response from Front Office Manager on Apr 19, 2024
Thank you very much for your stay at The Celestine Tokyo Shiba. Firstly may we thank you for the feedback you gave us and we are also very pleased that you were impressed with our atmosphere. Hotel the Celestine Tokyo Shiba is committed to delivering excellence in hospitality and we are very happy that you were able to leave with that impression. Our staff takes great pride in consistently offering an exceptional experience to our guests. We look forward to welcoming you to The Celestine Tokyo Shiba in the near future.Sincerly,

10/10 Excellent

Reinaldo, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will come back again. Celestine is awesome
Stayed 6 nights in Apr 2024
Response from Front Office Manager on Apr 16, 2024
Greetings from Hotel the Celestine Tokyo Shiba. Thank you for having stayed with us, and taking time out to share your experience on this social platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to Hotel the Celestine Tokyo Shiba.Sincerely,

8/10 Good

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities
It was good for places on the mita line but a little out of the way. They also had no provision for allergy friendly bedding and gave me one strange pillow and a blanket. I don’t think it was very good value
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 16, 2024
Thank you very much for having stayed at the The Celestine Tokyo Shiba. We are very sorry to hear that the pillow and a blanket did not meet your expectation. We are keenly aware that we need to re-examine the issue of not being prepared to accommodate those with feather allergies. Your comments are taken very seriously, and will follow up in order to ensure we provide our guests with a more comfortable stay. Again we sincerely appreciate the comment you gave us. If we may, we look forward to the opportunity of welcoming you back to The Celestine Tokyo Shiba in the near future. Sincerely,

10/10 Excellent

Katerina C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Office Manager on Apr 16, 2024
First of all, may we express our gratitude for the rating you gave us.We are dedicating ourselves to providing excellent memory for our guests.Therefore, we are very delighted to see your high rating for us.We are looking forward to welcoming you again in the near future.Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba.Sincerely,

6/10 Okay

Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great service. Nice lounge on 14th floor. Hotel is a bit dated, needs to be renewed with USB ports etc
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 13, 2024
We would like to take this opportunity to express our gratitude for having stayed with us.Your kind rating encourages us very much. We are delighted to hear that you enjoyed our lounge on 14th floor. There is a coffee machine for 24 hours, apple juice from 7am to 10pm.We also serve free alcohol from 5pm to 8pm, dry snacks from 5pm to 9pm, and Danish bread from 8pm to 9pm. We receive many good reviews about the lounge, also from those who work or study there. Regarding our facility, we will put more effort to do proper maintenance. We appreciate your suggestion about USB ports. We value your feedback, and we will put it into our consideration for the possible improvement in the future.If your journey brings you back to Tokyo, please visit us again. Once again, thank you very much for you for kind feedback. Sincerely,

6/10 Okay

June

Traveled with partner
Liked: Staff & service
Staff were excellent. The property seemed a little outdated. Dining was a little further out than expected.
Stayed 5 nights in Mar 2024
Response from Front Office Manager on Apr 13, 2024
Thank you very much for having chosen Hotel the Celestine Tokyo Shiba as your accommodation in Tokyo.We are happy to receive feedbacks from you. We are sorry that our property and dining were not able to meet your expectation.We constantly strive to serve our guests better, soif you have any suggestions, please let us know anytime. Once again, thank you very much for having stayed at Hotel the Celestine Tokyo Shiba.Sincerely,

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 10, 2024
Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and providing us with the highest rating.We hope you had a wonderful stay with us, and made a lot of good memories in Tokyo.Once again, we appreciate your generous rating for us.Sincerely,

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, the staff is sinking and they are always happy to help you... the room was so clean and comfy
Stayed 4 nights in Mar 2024
Response from Front Office Manager on Apr 4, 2024
Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and giving us the highest points about your stay. We are very much delighted to hear that nothing disappointed you.We will always try our best to keep our quality of service. Once again, thank you very much. Sincerely,

10/10 Excellent

Hanghang

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good there are several train stations nearby. And the staff helped us to send our luggage to the next hotel.
Stayed 3 nights in Mar 2024
Response from Front Office Manager on Apr 2, 2024
Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and providing us with the highest rating.We hope you had a wonderful stay with us, and made a lot of good memories in Tokyo.Once again, we appreciate your generous rating for us.Sincerely,

10/10 Excellent

Anna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, recommended highly!
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Apr 1, 2024
Thank you very much for having stayed at The Celestine Tokyo Shiba and we express our gratitude for the kind feedback.We are delighted that you had a pleasant stay.We hope to welcome you back to The Celestine Tokyo Shiba.

10/10 Excellent

Kevin Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and facilities are good. Staff polite and would definitely recommend
Stayed 10 nights in Mar 2024
Response from Front Office Manager on Apr 2, 2024
Thank you very much for staying at Hotel the Celestine Tokyo Shiba. We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback. We are glad that you liked the cleanliness of our room. Also, we are delighted to hear that our staff left you a good impression!Providing our guests with the best service and the best memories is what we always pursue. Thank you very much for your wonderful comment. If your travels bring you to Tokyo in the future, we hope you stay with us again!Sincerely,

10/10 Excellent

Sara SJ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
조용한 곳에 위치하고, 스탭들이 정말 친절합니다 다만, 지하철역까지의 거리가 애매해 많이 걸어야 했습니다
Stayed 4 nights in Mar 2024
Response from Front Office Manager on Apr 2, 2024
Thank you very much for taking the time to review your stay with us at Hotel the Celestine Tokyo Shiba.We appreciate the positive comments about our hotel staff and being friendly.On the other hand, regarding to your comment about the location, we are very sorry to hear that it inconvenienced you. Although you need to walk 5 to 7 minutes, we have access to 4 subway stations. We hope it helped during your stay here. If we may, we look forward to the opportunity to welcome you back to Celestine Hotel in the near future.Sincerely,

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful and accommodating, location was near a number of train stations within walking distance and the room itself was very clean and comfortable
Stayed 3 nights in Mar 2024
Response from Front Office Manager on Mar 26, 2024
First of all, we would like to thank you very much for taking the time to review your recent stay at Hotel the Celestine Tokyo Shiba. We were happy to assist you during your stay. As you mentioned we have a good transportation access, since we have 45 metro lines near us. However still we are located in a very quiet area, so you can be relaxed in the night without any loud noises in this area. Again, all of us are so grateful to receive this very great comment from you, and we will put our effort to keep our high service quality continually.We look forward to the opportunity of welcoming you again.Sincerely,

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and value.
Stayed 3 nights in Mar 2024
Response from Front Office Manager on Mar 26, 2024
Thank you very much for having stayed at the Hotel the Celestine Tokyo Shiba and we express our gratitude for the feedback you gave us.The Celestine Tokyo Shiba is well located near the Tokyo Tower and in the heart of metropolitan area where historic attractions and sightseeing spots around.We look forward to welcoming you to The Celestine Tokyo Shiba in the near future.

10/10 Excellent

Chee Weng

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area, very friendly staff. Room was very spacious for my family and will stay here next time
Stayed 7 nights in Mar 2024
Response from Front Office Manager on Mar 15, 2024
Thank you very much for choosing Hotel the Celestine Tokyo Shiba from a number of hotels. The words of pleasure from our guests are our encouragement every day. We are very delighted to hear your comment about the attentiveness of our staff. It is the best comment for us. We will keep dedicating ourselves to providing excellent memory for our guests.If there is an opportunity, we would like you to visit Hotel the Celestine Tokyo Shiba again for a moment of relaxation. We look forward to seeing you soon.Sincerely,

10/10 Excellent

Andrew

Traveled with partner
What a fantastic hotel… great location and amazing staff who went out of their way for us at every opportunity The room was smaller than we expected but was not an issue but perfect for what we needed with great amenities Overall a lovely hotel 😻
Stayed 4 nights in Feb 2024
Response from Front Office Manager on Mar 10, 2024
We wish to thank you for your kind comment regarding Hotel the Celestine Tokyo Shiba.We are very happy to hear that your stay here was satisfactory for you. As for location, we have easy access to 4 subway stations. We are pleased that you found our access helpful.Also, we were delighted to read your comment about the amenities. As you mentioned, convenient amenities are set in every room.If your travels bring you to Tokyo in the future we hope you stay with us again!Once again, thank you very much for having stayed at Celestine Hotel and also for your kind comment. Sincerely,

10/10 Excellent

Marinor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean, modern looking and great staff. The rooms are very clean, quiet and great amenities. They provide free pajamas and slippers for the guests!
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 10, 2024
Firstly, we would like to express our gratitude for having stayed with us. All of the staff including myself are very glad to have your pleasant comment. Especially it is very gratifying to read that it seems you liked our staff and amenities.We will always strive to provide our guests with the best service. Hoping to see you in the near future, we thank you again for the positive review. Sincerely,

8/10 Good

Autumn

Good
Stayed 5 nights in Mar 2024
Response from Front Office Manager on Mar 10, 2024
Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and providing us with the high rating.We hope you had a wonderful stay with us, and made a lot of good memories in Tokyo.Once again, we appreciate your generous rating for us.Sincerely,

10/10 Excellent

Armando, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy the bird sounds in the morning, and the always attentive staff.
Stayed 6 nights in Feb 2024
Response from Front Office Manager on Mar 5, 2024
Thank you very much for choosing Hotel the Celestine Tokyo Shiba from a number of hotels. The words of pleasure from our guests are our encouragement every day. We are very delighted to hear your comment about the attentiveness of our staff. It is the best comment for us. We will keep dedicating ourselves to providing excellent memory for our guests.If there is an opportunity, we would like you to visit Hotel the Celestine Tokyo Shiba again for a moment of relaxation. We look forward to seeing you soon.Sincerely,

10/10 Excellent

Colin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good place to stay and good prices for Tokyo. You cannot go wrong !
Stayed 1 night in Feb 2024
Response from Front Office Manager on Mar 1, 2024
Thank you for choosing Hotel The Celestine Tokyo Shiba and sharing your comments.We are very glad to know that you liked staying with us.We hope to welcome you back again.Hotel The Celestine Tokyo Shiba

10/10 Excellent

tiahna

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very clean and smells so good. Staff was kind, helpful and willing to answer all my questions. Didn’t have time to check out any of their extra amenities. Only a 5 min walk to the train station which was great
Stayed 4 nights in Jan 2024
Response from Front Office Manager on Feb 19, 2024
Thank you very much for staying at The Celestine Tokyo Shiba during your recent trip to Tokyo and taking your time to write a lovely comment. The Celestine Tokyo Shiba is committed to delivering excellent hospitality and we are very happy that you were satisfied with the hotel. We are very much looking forward to welcoming you back on your future travels to Tokyo.Sincerely,

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient from Haneda Airport and close to subway for a Tokyo adventure. Super comfortable and clean. The staff was excellent!
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 6, 2024
Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and giving us the highest rating about your stay. We are very much delighted to hear that there was nothing that disappointed you. We will always try our best to keep our quality of service. Once again, thank you very much. Sincerely,

8/10 Good

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very nice stay at this hotel for a solo trip to Japan. It’s a great location with only a 5 min walk (2 mins if you’re a New Yorker) to the Shibakoen subway station and also easily walkable to the Mita station (~ 8-10 mins). My room didn’t have a view of Tokyo Tower but it’s a lovely 15 min stroll to that landmark which is super helpful if you are ever lost (just look for the Tower and you know you’re close). I booked the moderate queen room which felt a bit tight upon arrival but it’s apparently on par with room sizes in the area. It’s smartly designed so even if you are traveling with a suitcase, carry on and additional medium to large size bag, you’ll have the space you need. Amenities were great with complimentary snacks and (nonalcoholic) drinks served daily in the lounge next to the patio area. I took one star away because the wifi was quite weak in my room and floor but the lobby wifi however was flawless. A big highlight was the on-site dining offerings with very reasonable prices for breakfast lunch and dinner. All the staff were excellent and also the showers and toilets were great! Bed and bedding was very very comfy and the room temps were perfect. Great sunlight in the room and black out curtains that work wonderfully for a quiet and restful sleep. Would recommend as a top option for travelers staying in the Tokyo area.
Response from Front Office Manager on Feb 3, 2024
Thank you very much for choosing Hotel the Celestine Tokyo Shiba from a number of hotels. The words of pleasure from you gave us a lot of encouragement.You mentioned so many good things of our hotel. We hope you made wonderful memories here.Regarding to the bad Wifi connection, we would like to apologize for the inconvenience. We knew there were some comments about the negative experience regarding to the Wifi, therefore we are preparing free rental router to prevent bad Wifi experience. Please tell us if it happens again next time, and we appreciate your constructive comments.Once again, we appreciate your detailed review of your recent stay with us. We look forward to welcoming you again. Sincerely,

10/10 Excellent

Atsuhisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Jan 2024
Response from Front Office Manager on Feb 3, 2024
Thank you for having chosen Hotel the Celestine Tokyo Shiba as your accommodation in Tokyo. We are very glad to hear that our staff left you a good impression!Providing our guests with the best service and the best memories is what we always pursue. Again, we value your feedback, which will assist us improving the need of our guests. We look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

roger

Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 28, 2024
Thank you very much for your stay at Hotel the Celestine Tokyo Shiba. We also appreciate your kind rating. We look forward to welcoming you to Hotel the Celestine Tokyo Shiba again in near future.Sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office Manager on Jan 19, 2024
Thank you very much for your stay at The Celestine Tokyo Shiba. We also appreciate your kind rating.We look forward to welcoming you to The Celestine Tokyo Shiba again in near future.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Front Office Manager on Jan 20, 2024
Thank you very much for choosing Hotel the Celestine Tokyo Shiba from a number of hotels. The words of pleasure from our customers are our encouragement every day. If there is an opportunity, we would like you to visit us again for a moment of relaxation. We look forward to seeing you soon.Sincerely,

8/10 Good

M

Stayed 2 nights in Jan 2024
Response from Front Office Manager on Jan 20, 2024
Thank you very much for your stay at Hotel the Celestine Tokyo Shiba. We also appreciate your kind rating.We look forward to welcoming you to Hotel the Celestine Tokyo Shiba again in near future.Sincerely,

10/10 Excellent

Angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the room was incredible. I love the location of the hotel and it is easy to transport to different areas of Tokyo from the hotel.
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 19, 2024
First of all, thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and providing us with nice comment. We are very delighted that you enjoyed your stay here at Hotel the Celestine Tokyo Shiba. Celestine Hotel has rooms from 14th floor to 17th floor, so if you like high floor and view from high floor, Hotel The Celestine Tokyo Shiba might be a wonderful choice. Also as you commented, we have good public transport access because there are 4 subway stations and 5 subway lines you can use. Again, we would like to express our gratitude for having stayed with us and leaving us a good comment. We would like to welcome you again in the near future. Sincerely,

10/10 Excellent

Lauro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Had a wonderful time again. This is my second time staying here and it’s been great. The rooms have more space compared to similarly priced rooms and I like that the nearby stations are not that crowded. Will definitely use this hotel again for my stays in Tokyo.
Stayed 12 nights in Jan 2024
Response from Front Office Manager. on Jan 20, 2024
First of all we would like to thank you very much for taking the time to review your recent stay at Hotel the Celestine Tokyo Shiba. We are very happy to hear that staying in Hotel the Celestine Tokyo Shiba made your trip in Japan wonderful. As you mentioned we have a good transportation access, since we have 45 metro lines near us. However still we are located in a very quiet area, so you can be relaxed in the night without any loud noises in this area. Again, all of us are so grateful to receive this very great comment from you, and we will put our effort to keep our high service quality continually.We look forward to the opportunity of welcoming you again.Sincerely,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front Office Manager. on Jan 11, 2024
Thank you very much for having stayed at The Celestine Tokyo Shiba and rating us kindly. We look forward to welcoming you to The Celestine Tokyo Shiba again in near future.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 30, 2023
Thank you very much for your stay at The Celestine Tokyo Shiba. We also appreciate your kind rating. We look forward to welcoming you to The Celestine Tokyo Shiba again in near future.

10/10 Excellent

Gimra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the common lounge area! Room was really small but had everything we needed including pajamas and the toiletries were really good which they refilled/restocked everyday. Theres just not much in the area altho a Family Mart was close by which was convenient.
Stayed 11 nights in Oct 2023
Response from Front Office Manager on Dec 27, 2023
First of all, thank you very much for having chosen The Celestine Tokyo Shiba as your accommodation in Tokyo.We are very pleased that you enjoyed the 14th floor guest-only lounge, which provides a quiet place and free drinks such as coffee, tea, and juice. Also we are relieved to hear that you are satisfied with the in-room amenities.Once again, we sincerely appreciate the comment you gave us.We are very much looking forward to welcoming you back on your future travels to Tokyo.Sincerely,Front Office Manager

10/10 Excellent

Mihaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Third time staying here... I love it!
The hotel is excellent. The staff are polite and helpful. All was clean to perfection. Will stay again.
Stayed 10 nights in Dec 2023
Response from Front Office Manager on Dec 23, 2023
Thank you for staying at Hotel The Celestine Tokyo Shiba and sharing your feedback.We are very honoured to receive your compliments on our staff.We are very looking forward to welcoming you next time.

10/10 Excellent

Jia Wei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Office Manager on Dec 20, 2023
Thank you for staying at Hotel The Celestine Tokyo Shiba and aharing your review.We hope to welcome you back again.

8/10 Good

Vitoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front Office Manager on Dec 19, 2023
We would like to warmly thank you for having stayed at The Celestine Tokyo Shiba. We also appreciate your feedback and kind rating.Sincerely,

8/10 Good

Mudita

Stayed 3 nights in Sep 2023
Response from Front Office Manager on Dec 19, 2023
Thank you very much for having stayed at The Celestine Tokyo Shiba and rating us kindly. We look forward to welcoming you to The Celestine Tokyo Shiba again in near future.Sincerely,

8/10 Good

Reinaldo, San Francisco

Stayed 2 nights in Dec 2023
Response from Front Office Manager on Dec 17, 2023
Thank you very much for having stayed at The Celestine Tokyo Shiba and rating us kindly. We look forward to welcoming you to The Celestine Tokyo Shiba again in near future. Singerly,

8/10 Good

Yamin

Stayed 5 nights in Dec 2023
Response from Front Office Manager on Dec 17, 2023
Thank you very much for your stay at Hotel the Celestine Tokyo Shiba. We also appreciate your kind rating.We look forward to welcoming you to Hotel the Celestine Tokyo Shiba again in near future.Sincerely,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Office Manager on Feb 7, 2024
Thank you very much for choosing Hotel the Celestine Tokyo Shiba from a number of hotels. The words of pleasure from our customers are our encouragement every day. If there is an opportunity, we would like you to visit us again for a moment of relaxation. We look forward to seeing you soon.

10/10 Excellent

Edwin

Response from Front Office Manager on Feb 6, 2024
We would like to take this opportunity to express our gratitude for having stayed with us.Your kind rating encourages us very much.If you have another chance to visit Tokyo, please give us a visit again.Once again, thank you very much for your rating.Sincerely,

8/10 Good

Kevin, Grove City

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Front Office Manager on Dec 12, 2023
Thank you very much for your stay at The Celestine Tokyo Shiba. We will continue our effort to provide the best service for our guests. Look forward to welcoming you to The Celestine Tokyo Shiba again in near future. Sincerely

10/10 Excellent

Cherie, Hong Kong

Stayed 3 nights in Dec 2023
Response from Front Office Manager on Dec 26, 2023
Thank you very much for having stayed at Hotel the Celestine Tokyo Shiba and giving us 5 points about your stay. We are very much delighted to hear that there was almost nothing that disappointed you. We will always try our best to keep our quality of service. Once again, thank you very much. Sincerely,

6/10 Okay

Yuhan

Liked: Cleanliness, staff & service, room comfort
Okay but not good
Small room, location is not good, hard to find restaurants nearby.
Stayed 10 nights in Nov 2023
Response from Front Office Manager on Dec 5, 2023
Thank you for having stayed with us and taking the time to share your feedback. We are regret to say that our room and the price did not meet your expectation. We understand your disappointment, and apologize for the negative experience. Once again, thank you very much for having taken your time to provide us the feedback. We are looking forward to having you again as our guest. Sincerely, Front Office Manager

10/10 Excellent

Rajas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Office Manager on Dec 5, 2023
We would like to take this opportunity to express our gratitude for having stayed with us.Your kind rating encourages us very much.If you have another chance to visit Tokyo, please give us a visit again.Once again, thank you very much for your rating.Sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in Nov 2023
Response from Front Office Manager on Nov 30, 2023
Thank you very much for having stayed at The Celestine Tokyo Shiba and rating us kindly. We look forward to welcoming you to The Celestine Tokyo Shiba again in near future.Sincerely

10/10 Excellent

luis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, highly recommend the breakfast Buffett
Stayed 4 nights in Nov 2023
Response from Front Office Manager on Nov 29, 2023
Thank you very much for staying at Hotel The Celestine Tokyo Shiba. Also, thank you for your high evaluation of our staff and breakfast. We are very happy that your stay with us exceeded your expectations.In particular, we consider breakfast to be an important way to start the day, and we strive to improve the menu and content so that repeat customers and guests staying multiple nights can enjoy it every day.We will continue to provide friendly service to ensure the satisfaction of all our guests.We look forward to seeing you again.Sincerely,

10/10 Excellent

Batres

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Front Office Manager on Nov 21, 2023
Thank you very much for your stay at Hotel the Celestine Tokyo Shiba. We also appreciate your kind rating.We look forward to welcoming you to Hotel the Celestine Tokyo Shiba again in near future.Sincerely,

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful interior, peaceful, very Zen
Stayed 2 nights in Nov 2023
Response from Front Office Manager. on Nov 19, 2023
Thank you very much for having stayed at the The Celestine Tokyo Shiba. We are very happy that you were satisfied with the hotel. We hope to welcome you back to The Celestine Tokyo Shiba.