I stayed at one of the executive rooms. I had forgotten to state the preferred view for my room when I made the booking. Upon realising that, I contacted the hotel just several hours before check in time to inform of my preference and the staff were quick to reply and were able to accommodate my request despite the short notice.
Both the lobby and executive reception staff were extremely polite. Check in at executive floor was quick, with tea being served as refreshment while being processed.
The bedroom and bathroom were spacious and appointed with nice decor. Decent range of amenities provided in the room.
Buffet breakfast at the executive lounge had an adequate selection of food and beverages.
Location is excellent, about a 10-minute walk from Shibuya station, with many shops nearby. The 7-Eleven at the 2nd level of the hotel building was convenient.
Overall, it was an enjoyable stay. It's one of the pricier hotels but it's a nice choice if you're looking to pamper yourself.