Ratings based on 1,823 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Posted Jan 27, 2018
A great hotel at a reasonable rate. Provided us with complimentary mobile phones during our stay (not unusual in Tokyo as friends at the Excel also enjoyed this WONDERFUL hotel-improvement). There's also a great restaurant in the street behind the hotel which is one of the few Japanese restaurants doing vegetarian food. We'll be back to stay here. (Although if you're coming from Shibuya station maybe plan a little more than we did ... although the hotel is only 300-400m away we were totally disoriented when exiting the station.)
Comment from Hotel Management
Feb 5, 2018 by Customer Relations/M, Hotel Management
Dear the guest, Thank you for staying at the Cerulean Tower Tokyu Hotel for this time. We would be greatly appreciated to write such a generous and richly detailed account of your experience. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Sincerely yours,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay in Shibuya

Posted Jan 25, 2018
Pros: Location, Staffs
Cons: None so far
Location: Shopping, Dining, Transportation hub
I stayed here for 2 nights for private trip. This hotel is one of the best in Shibuya area. I stands about 5 minutes walk from Shibuya station. Great eat, shopping and to see Shibuya crossing from my room. Room is spacious and having full size bath tub. Amenities are adequate. Executive lounge is the best for relaxation in the evening and private breakfast. Nothing to complaint. This is my hotel of choice.
Comment from Hotel Management
Feb 1, 2018 by Customer Relations/M, Hotel Management
Dear the guest, Thank you for staying at the Cerulean Tower Tokyu Hotel for this time. We would be greatly appreciated to write such a generous and richly detailed account of your experience. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Sincerely yours,
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Same efficient and hospitable hotel

Posted Jan 13, 2018
This is my 3rd stay at Cerulean. We are so comfortable with he hotel that we decided not to stay anywhere else while in Tokyo. Location is good only 5 mins walk to Shibuya Stattikn with lots of shopping, restaurants and things to do. The staff at Cerulean is great. If u are prepared to pay more get a room with Shibuya Crossing. It’s just magical. Otherwise u can also find a room with Mt Fuji welcoming u every mornings. We asked the concierge to help book restaurants which they did excellently. When we lost something rest assured when it is found by staff u will get it back.
Comment from Hotel Management
Feb 1, 2018 by Customer Relations/M, Hotel Management
Dear the guest, Thank you for staying at the Cerulean Tower Tokyu Hotel for this time. We would be greatly appreciated to write such a generous and richly detailed account of your experience. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Sincerely yours,
4 out of 5
Recommended
for Families
by A verified traveler from San Francisco, CA

Nice hotel, close to metro and train stations

Posted Jan 9, 2018
Cons: Staffs to be more knowledgeable about operating hours of train stations, and various attractions especially when it's a holiday week.
Location: Convenient location near train station/metro and Shibuya. Lots of shopping, and food nearby. There is a 7-11 on the second level of the hotel.
We stayed at the Cerulean for a week over the New Year's holiday. The hotel is location is very convenient, 5 mins. walk to the train station and just a few blocks from Shibuya's famous crossing. The hotel staffs were courteous. I only wished that they would have more knowledge of things going on around the time of the year. I asked if there is a place close by to see the fireworks and got a call back a few minutes later that there were no fireworks (which, by then, I looked it up on the web and found out they haven't had fireworks in Tokyo for a few years.) Another time, I called to ask about the train station's reservation office hours (it's new year's so the schedule is different) and was told that maybe it close at 8 p.m. and open at 9 or 10 am the next day. Again, I got there an found out that it closed at 9 p.m. and opens the next day at 9 a.m. It's just these little things that bothered me. Other than that, we enjoyed our stay and would go back next time.
Comment from Hotel Management
Feb 1, 2018 by Customer Relations/M, Hotel Management
Dear the guest, Thank you for staying at the Cerulean Tower Tokyu Hotel for this time. We would be greatly appreciated to write such a generous and richly detailed account of your experience. We are sorry for misinformation for this time. We reported to the manager to improve. We will aim to better service and better hotel day by day. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Sincerely yours,
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Best hotel in Tokyo

Posted Jan 5, 2018
Amazing view and staff, great location, room on 32nd floor had a great view of mount fuji
Comment from Hotel Management
Feb 1, 2018 by Customer Relations/M, Hotel Management
Dear the guest, Thank you for staying at the Cerulean Tower Tokyu Hotel. We would be greatly appreciated to write such a generous and richly detailed account of your experience. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Sincerely yours,
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great hotel in Shibuya

Posted Jan 4, 2018
Excellent hotel in the centre of Shibuya. Very well located right near Shibuya Station and the Shibuya scramble crossing. The hotel room was very comfortable with an amazing view of the Tokyo skyline. Staying on the executive floors was great as full breakfast was included and a great selection of snacks and cocktails every evening. The staff are all extremely helpful, polite and made our stay so enjoyable. Would definitely recommend this hotel to others visiting Tokyo.
Comment from Hotel Management
Feb 1, 2018 by Customer Relations/M, Hotel Management
Dear the guest, Thank you for staying at the Cerulean Tower Tokyu Hotel. We would be greatly appreciated to write such a generous and richly detailed account of your experience. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Sincerely yours,
5 out of 5
Recommended
for Everyone
by A verified traveler from BKK

Excellent Hotel

Posted Jan 3, 2018
Pros: Room, Close to Shibuya
Cons: Nothing.
Location: Shibuya, Shopping
I stayed in this hotel for 4 night with my family. Everything was perfect. The hotel staff was great. The messages I wrote in expedia upon my booking was taken into account and well prepared.
Comment from Hotel Management
Jan 30, 2018 by Customer Relations/M, Hotel Management
Dear the guest, Thank you for staying at the Cerulean Tower Tokyu Hotel for this time. We would be greatly appreciated to write such a generous and richly detailed account of your experience. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Sincerely yours,
5 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

Lovely hotel in the heart of Shibuya!

Posted Jan 2, 2018
Would definitely recommend this hotel. The price is great for what you get and it's in a fantastic area. The only thing is the pool should be included in the price!
Comment from Hotel Management
Jan 30, 2018 by Customer Relations/M, Hotel Management
Dear the guest, Thank you for staying at the Cerulean Tower Tokyu Hotel for this time. We would be greatly appreciated to write such a generous and richly detailed account of your experience. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Sincerely yours,
5 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

Posted Jan 1, 2018
Beautiful hotel, staff extremely friendly, and a stunning view of Mt Fuji from my room!
Comment from Hotel Management
Jan 30, 2018 by Customer Relations/M, Hotel Management
Dear the guest, Thank you for staying at the Cerulean Tower Tokyu Hotel for this time. We would be greatly appreciated to write such a generous and richly detailed account of your experience. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Sincerely yours, Customer Relations/M
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2017
Very convenient location. Staffs are very kind. The room was very clean and comfy. Overall very nice hotel.