Ratings based on 293 Verified Reviews

4.8 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing haven

Posted Jan 9, 2017
First time at a Conrad, and as a loyal Shangri-la customer, this hotel has certainly made me rethink my choice of brand. Staff provides excellent service, even my 4 year old daughter was extremely pampered. Concierge invaluable for restaurant recs and bookings
Comment from Hotel Management
Jan 20, 2017 by Conrad Tokyo, Hotel Management
We thank you very much for your comments and for choosing to stay with us. We were delighted to learn that you and your family enjoyed your stay in our hotel and appreciate your feedback regarding our team member’s service skills. We do hope that you will consider us for your next visit to Japan, and wish you a good day ahead.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Posted Dec 3, 2016
Great hotel, very clean and elegant, and the service is top notch. The rooms are big and the location is pretty good for Ginza-area activities. It is about a 10 minute walk to the Fish Market (although the Fish Market is moving, apparently, in early 2017).
Comment from Hotel Management
Dec 16, 2016 by Conrad Tokyo, Hotel Management
Thank you very much for your great feedback and we are very happy to hear that you had an enjoyable stay with us here at the Conrad Tokyo. Thank you for your compliments about our location & service which have been shared with the hotel team members. Yes, we have very good access to transportation and are located in walking distance to the Ginza, the famous shopping district in Tokyo. Certainly look forward to welcoming you back to the Conrad Tokyo soon. Thank you again.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 1, 2016 on Hotels
5 out of 5
by A verified traveler

Great Hotel

Posted Oct 16, 2016 on Hotels
The room was great and the service was impeccable! This is my hotel of choice in Tokyo.
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
We thank you very much for your comments and for choosing to stay with us. Thank you also for having taken the time to provide your constructive feedback, particularly in reference to room quality and service experience. Thank you once again, and we hope that you will consider us again on your next visit to Tokyo.
5 out of 5
by A verified traveler

Let another pay

Posted Oct 11, 2016 on Hotels
Really quite expensive, especially with the 15% surcharge plus local taxes. Lovely service.
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
Thank you very much for your kind review of our hotel. Thank you very much also for your comments on our service, which will be shared with the team. However, we were very sorry to hear that price range were not to your satisfaction. We will most certainly take your feedback into consideration for improvement in the future and would like to thank you again for taking the time to comment on our services. We wish you a good day ahead.
5 out of 5
Recommended
for Everyone
by A verified traveler from KL, M'sia

Excellent staff

Posted Oct 5, 2016
From the time of arrival to the time of departure, the service provided by the staff was impeccable. The Conrad services provided via the telephone was excellent and the concierge personnel makes you want to go back to Conrad. One suggestion though, it would be nicer if the room can be made up earlier, say by 12 noon, for those staying more than one night.
Comment from Hotel Management
Oct 26, 2016 by Conrad Tokyo, Hotel Management
We are very pleased to hear that you enjoyed your stay with Conrad Tokyo. I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future. Thank you again and we look forward to welcoming you back to the Conrad Tokyo in the very near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great stay

Posted Sep 27, 2016
Hotel is great from every aspect. No room for any complaints from the room to staff to service. The only reason I would give it a 4 star is because of their weird rules for the use of the pool area for the kids. First kids under 3 are not allowed in the area altogether so one of us had to stay out with my 2 yr old. And for the kids 3+ to 12yr something the pool is only available from 9 to 7pm. By any common sense that means they can practically not use the facility since most ppl will be out the hotel by 9 or 10 and generally be back between 7 to 9pm after a day out. Also the spa staff has the tendency to constantly track you while your in the area making sure what your wearing or whether you should wear anything if your in the sauna area to what kind of footwear your wearing depending on what area of the spa your in. You don't feel the privacy and discreetness.
Comment from Hotel Management
Oct 18, 2016 by Conrad Tokyo, Hotel Management
Thank you for having stayed with us and we appreciate that you have shared your feedback with us. We are pleased to learn that your stay exceeded our expectations overall. Regarding the access for children and service in the fitness area, we periodically review our policy in line with Tokyo Luxury market while ensuring safety and security for all of our guests who access to the area. We certainly review our policy and procedures based on your feedback. We truly appreciate your feedback as it enables us to learn about the guests to better serve their expectations and look forward to the opportunity to serving you again soon. Sincerely, Gearoid Lyons Director of Operations
5 out of 5
by A verified traveler from Warwick

One of the best hotels in Tokyo.

Posted Sep 13, 2016 on Hotels
One of the best hotels I've stopped at. Staff are friendly and helpful nothing is too much trouble. Rooms are large and cater for everyone. Decor throughout is stunning. Location means a central location to everywhere in Tokyo. Walking distance to Shimbashi main station and Ginza high class shopping district. I would thoroughly recommend.
Comment from Hotel Management
Sep 30, 2016 by General Manager, Hotel Management
What a great comment we received! Thank you for also your compliments of the great location of the Conrad Tokyo. We are located right above the subway station called Shiodome on Oedo Line as well, which I am sure our guests appreciate very much. And We are so happy that you had a great stay with us. Certainly look forward to welcoming you back to the Conrad Tokyo soon. Thank you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 10, 2016
Cons: Location for walking tourists is not great!
Very nice hotel!! Location is not very friendly for walking!!
Comment from Hotel Management
May 28, 2016 by Conrad Tokyo, Hotel Management
Thank you for your post, we are glad to hear that you were able to rest during your stay with us and we hope you will come back again to Conrad Tokyo soon.
5 out of 5
by A verified traveler

Posted Feb 11, 2016 on Hotels
Convenient location for shopping in Ginza and also right off the highway to/from the airport. Only 20min from Haneda airport. Many restaurants within 10-15min walking distance.
Comment from Hotel Management
Mar 14, 2016 by Conrad Tokyo, Hotel Management
What great feedback we have received here – thank you! We are pleased to hear that you had a fantastic stay with us at the Conrad Tokyo. Yes, we are located right above the subway station called Shiodome on Oedo Line and also within walking distance to the famous Ginza shopping area. Glad that you appreciated our location! I certainly look forward to welcoming you back to the Conrad Tokyo soon. Thank you again.