Ratings based on 316 Verified Reviews

4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Friendly First Class Hotel

Posted May 10, 2017
Hotel is efficient and modern with great facilities and restaurants. The staff were friendly knowledgeable and helpful. The China Blue restaurant was spectacular
Comment from Hotel Management
May 19, 2017 by Conrad Tokyo, Hotel Management
Thank you so much for your comments and we are very pleased to hear that you enjoy staying with us. Discover traditional Chinese cuisine with a modern flair at the China Blue overlooks stunning panoramic Tokyo Bay views. We look forward to welcoming you back to the Conrad Tokyo in the very near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 1, 2017
It was an amazing experience. They always go above and beyond in everything they do. We love the Conrad.
Comment from Hotel Management
Apr 10, 2017 by Conrad Tokyo, Hotel Management
Thank you for your comment and we are happy that you overall enjoyed your stay at our hotel. We constantly strive to serve our guests in ways that cater to their needs, and we are very happy that our team members were able to make your stay comfortable. Japan in generally is a fantastic country for hospitality, and we are glad that you were able to experience this first hand. We hope you will choose to stay with us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Well located comfortable hotel

Posted Jan 22, 2017 on Wotif
This was our second stay and the Conrad and we will be back. Excellent view of the Bay, friendly and helpful staff and great dining. Close to the train and within walking distance of the Ginza.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 21, 2017 on Hotels
5 out of 5
by A verified traveler

Excellent stay

Posted Jan 13, 2017 on Hotels
Fantastic service from start to finish. Consistently lived up to expectations and the Conrad brand. Would not hesitate to stay again
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Thank you very much and we are happy that you had an enjoyable stay with us. Thank you for your kind comments about the hotel and I am glad to read that our team members were able to show you their usual generous Japanese hospitality. and I can assure you that I will share the good comments with them. Certainly hope you will choose to stay with us again on your next visit to the city.
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing haven

Posted Jan 9, 2017
First time at a Conrad, and as a loyal Shangri-la customer, this hotel has certainly made me rethink my choice of brand. Staff provides excellent service, even my 4 year old daughter was extremely pampered. Concierge invaluable for restaurant recs and bookings
Comment from Hotel Management
Jan 20, 2017 by Conrad Tokyo, Hotel Management
We thank you very much for your comments and for choosing to stay with us. We were delighted to learn that you and your family enjoyed your stay in our hotel and appreciate your feedback regarding our team member’s service skills. We do hope that you will consider us for your next visit to Japan, and wish you a good day ahead.
5 out of 5
by John

Impeccable

Posted Dec 31, 2016 on Hotels
Impeccable service and truly a high quality hotel. I initially booked at the Ritz, but a seasoned Tokyo traveler advised me to stay in Ginza. The Conrad exceeded my expectations. Staff were extremely professional, polite, and prompt to serve. They helped arranged a taxi, our shuttle to Haneda upon departure, and one staff walked me to the subway the night I arrived in order to catch a meeting in time. We stayed at the Conrad as a stop-over place en route to Phuket and we're glad we did. The Tsukiji Fish Market is a short walk (and I have a disability) and a must-see destination before they possibly demolish it (for the upcoming 2020 Olympics). The Conrad is conveniently located and worth every penny.
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
We thank you very much for your comments and for choosing to stay with us. We constantly strive to serve our guests in ways that cater to their needs, and we are very happy that our team members were able to make your stay comfortable. Conrad Tokyo hotel set in the heart of bustling Tokyo. The hotel is located 28-37 floors above ground level on Tokyo Shiodome. Admire panoramic views of the Tokyo Bay skyline from this skyscraper hotel. Enjoy a downtown location surrounded by major business, and a lively variety of shops and restaurants. And we have very good access to transportation and are located in walking distance to the Ginza, the famous shopping district in Tokyo. We look forward to an opportunity of serving you again in no distant future.
5 out of 5
by Helen

Luxury hotel with excellent service

Posted Dec 30, 2016 on Hotels
This was the first stop for our first trip to Japan. I felt so fortunate that I picked Conrad instead of the Imperial hotel that my friend recommended to me. Thanks to the reviews I found at Hotels.com.The hotel is new with comfy, contemporary designs. The room is good in size and spacious. The buffet is good quality with many options. Above all, the highlight is the service we received from the restaurant to concierge. Thanks to Mr. Suzuki, the captain of the restaurant of the morning buffet, he and his co-workers not only strive to provide their guests with excellent service but also went beyond by helping us learn some Japanese. I will also give Mr. Notake, the head concierge at the front desk a five star rating for the detailed information and thoughtful suggestions he gave to us for our trip to Hakone. Elizabeth at the Bar is so warm and provides good service as well, a two thumbs up to her too.
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
Thank you very much for taking the time to provide us with your valuable feedback. Thank you for your compliments about our facility & service which have been shared with the hotel team members. I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future. Thank you once again for your comments, and we look forward to welcoming you back for many more future visits.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Posted Dec 3, 2016
Great hotel, very clean and elegant, and the service is top notch. The rooms are big and the location is pretty good for Ginza-area activities. It is about a 10 minute walk to the Fish Market (although the Fish Market is moving, apparently, in early 2017).
Comment from Hotel Management
Dec 16, 2016 by Conrad Tokyo, Hotel Management
Thank you very much for your great feedback and we are very happy to hear that you had an enjoyable stay with us here at the Conrad Tokyo. Thank you for your compliments about our location & service which have been shared with the hotel team members. Yes, we have very good access to transportation and are located in walking distance to the Ginza, the famous shopping district in Tokyo. Certainly look forward to welcoming you back to the Conrad Tokyo soon. Thank you again.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 1, 2016 on Hotels