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Reviews of Courtyard by Marriott Tokyo Ginza Hotel

4 out of 5
Courtyard by Marriott Tokyo Ginza Hotel
6-14-10 Ginza, Chuo-ku, Tokyo, Tokyo-to

Reviews

8.4

Very Good

Rating 10 - Excellent. 191 out of 444 reviews" "
Rating 8 - Good. 177 out of 444 reviews" "
Rating 6 - Okay. 53 out of 444 reviews" "
Rating 4 - Poor. 14 out of 444 reviews" "
Rating 2 - Terrible. 9 out of 444 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Yogi

Stayed 3 nights in Mar 2023
Response from Courtyard Ginza on Mar 31, 2023
コートヤード・マリオット銀座東武ホテルをご利用いただきありがとうございました。またのご来館をスタッフ一同お待ち申し上げております。

6/10 Okay

Clinton Chi Ngong

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Rooms were very out-dated. Need renovation. Everything seems to be back in the 80s and room and corridor smells funny
Stayed 3 nights in Mar 2023
Response from Courtyard Marriott Tokyo Ginza on Mar 13, 2023
Thank you for choosing our hotel.We are sorry that we could not meet your expectations for your stay.Our hotel will be undergoing renovation work starting May 9.We have not yet decided when we will reopen for business, but we hope that you will come back to our hotel when we re-open. We look forward to welcoing you again.Best regards,

10/10 Excellent

ERIC, WINNIPEG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and good service!
Stayed 4 nights in Feb 2023
Response from Courtyard Marriott Toyo Ginza on Mar 13, 2023
Thank you for staying our hotel at this time.We look forwward to welcoming you again.Best regards,

8/10 Good

Michiko

Liked: Cleanliness, staff & service, property conditions & facilities
The people were very friendly and I am satisfied with the food. Location is quite good for me. The bathroom sink was very low. But I will stay there again.
Stayed 12 nights in Jul 2022

10/10 Excellent

Kazuki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from コートヤード・マリオット銀座東武ホテル on Jul 31, 2020
この度は当ホテルをご利用いただきありがとうございました。今後ともコートヤード・マリオット銀座東武ホテルをご愛顧賜りますようよろしくお願い申しげます。

10/10 Excellent

GREGG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Mar 19, 2020
Thank you for staying with us. We are very happy that you were satisfied with that. We appreciate for your feedback. We look forward to welcoming you again.

10/10 Excellent

Aditi

Stayed 7 nights in Feb 2020
Response from Courtyard Ginza on Dec 19, 2023
Thank you for staying at Courtyard Marriott Tokyo Ginza Hotel. We look forward welcoming you again.

8/10 Good

Ami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the hotel except, the window view was back of the hotel and the only thing I can see was the back of the tall building. I felt like I was in Manhattan.
Stayed 3 nights in Jan 2020
Response from Courtyard Marriott Tokyo Ginza Hotel. on Jan 31, 2020
Thank you for staying at Courtyard Marriott Tokyo Ginza Hotel. We are terribly sorry that we could not offer nice view room for you,because of there are many higher buildings and constructions around our hotel. We look forward to welcoming you again. Best regards,

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Dec 30, 2019
Dear Joseph san, Thank you for staying at Courtyard Marriott Tokyo Ginza Hotel. We look forward to seeing you again. Best regards, Aki Takashima Room Reservation

8/10 Good

Shigeyuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself was nice but because of the constructions that is going on next door caused a bit of noisy situation
Stayed 1 night in Dec 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Dec 27, 2019
Thank you for staying with us. We are sorry for the inconvenience. Because our new hotel will open next summer. We will do our best for your satisfaction in the future. Also we appreciate for your feedback.

8/10 Good

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Dec 19, 2019
Thank you very much for staying with us. We look forward to welcoming you again.

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay in Tokyo!
Easy check-in, easy safe walk from train station, English friendly, great breakfast!!
Stayed 2 nights in Dec 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Dec 17, 2019
Thank you very much for staying with us. And we deeply appreciate your kind feedback. We look forward to welcoming you next time.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed is super hard. Very old hotel.
Stayed 1 night in Dec 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Dec 9, 2019
Thank you for staying with us. We are very sorry to cause you such a inconvenience. We will do our best for your satisfaction in the future. We appreciate for your feedback.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, Service and Comfort
Always amazing service, well maintained room, great location. This is one of a few that I consider as my base of operation while in Tokyo
Stayed 2 nights in Nov 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Nov 30, 2019
Thank you for staying with us. We appreciate for your feedback. We are very that you are satisfied with your stay. We look forward to welcoming you again.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, nice frontdesk staff and F&B staff
Stayed 3 nights in Nov 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Nov 25, 2019
Thank you for staying with us. We appreciate for your feedback. We look forward to welcoming you again.

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
I specifically chose this Courtyard-Marriott Hotel because I am a member of the Marriott Chain and I was under the understanding that no matter how the booking was made, that I would get my rewards points. I was totally disappointed to have learned when I checked out that this was not the case and that because I went thru expedia I would not receive membership points. Yet, when I arrived and checked in at the Hotel, I gave my membership number and they checked it properly and i was not told that I would not receive any credit reward points. So, staying in this highly expensive hotel for the value, considering that there were other much nicer and lower priced accommodations, i consider it to be a bad choice and one which I will not repeat during my next travels to Tokyo. I hope you share this note with other so all can be alert of this total misalignment and what I consider to be a deceitful practice. If I won't received rewards points, then tell the clients up front before the reservation is made, so other options can be considered. Regards and thank you for the chance to express myself and provide feedback. Ernesto Lau Marriott REwards Membership 130829908
Stayed 4 nights in Oct 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Nov 9, 2019
Dear Sir, Thank you for choosing to stay at the Courtyard Tokyo Ginza Hotel and providing your honest feedback. We sincerely apologize that we may have not explained about points clearly. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations during your stay with us. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Tokyo. Sincerely, Courtyard Marriott Tokyo Ginza Hotel

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Nov 4, 2019
Thank you for staying with us. Also we appreciate for your feedback. I'm very happy that you are satisfied We look forward to welcoming you again.

10/10 Excellent

Maria, Mexico City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great attitude of service showed by Restaurant “FIORE” Staff, Front desk very kind and helpful (well managed reservations at restaurants and cultural events (musical). Our only issue was that 5th floor rooms are facing to a wall. We had our window facing a wall. Many thanks!!
Stayed 4 nights in Oct 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Nov 4, 2019
Thank you for staying with us. We appreciate for your feedback. It is such an honor to be able to have you such a thing. We will do our best for your satisfaction. We look forward to welcoming you again.

8/10 Good

Geri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Nov 3, 2019
Thank you for staying with us. We appreciate your feedback. We hope that welcoming you again.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do yourself a favor and spend an extra $50 and stay anywhere else. I stayed there my partner and we were so disappointed. We assumed we would be staying at a Marriot with the same comforts as a United States Marriot and we did not. The hotel itself is old and outdated, the hallways smelled terrible. Our room was spacious, the air conditioning didn’t work, the bathroom smelled like mildew, the shower curtain was beyond disgusting. The employees were very helpful and the buffet in the morning was the only positive thing about the entire experience. I will never stay here again.
Stayed 1 night in Oct 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Oct 17, 2019
Thank you for choosing our hotel. Please accept our sincere apologies for the inconvenience you may have experienced. I appreciate your making me aware of the situation. We hope that we provide you with our best service next time.

8/10 Good

Sam, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and a very easy walk from the Higashi Ginza station. Getting there via train / subway from Narita or Haneda Airports is very easy. Rooms are typically small for a Japanese hotel but very functional.
Stayed 1 night in Oct 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Oct 13, 2019
Thank you for choosing our hotel. We appreciate for your feed back, and we will do our best for your satisfaction. We look forward to welcoming you again.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Rooms not hallways not the cleanest. More like a 2 star hotel. Staff are great and helpful.
Stayed 6 nights in Oct 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Oct 12, 2019
Thank you for choosing our hotel. We appreciate for your feedback. We will do our best for your satisfaction. We look forward to welcoming you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Oct 6, 2019
Thank you for staying with us. We appreciate for your feedback. We look forward to welcoming you again.

10/10 Excellent

LILIAN PECK-Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Sep 30, 2019
Thank you for staying with us. We appreciate for your feedback. We look forward to welcoming you again.

8/10 Good

Luisito

Liked: Cleanliness, staff & service, room comfort
A nice week long stay - convenient and accessible
The hotel is perfectly situated. I just wish that all their rooms would have an automatic free breakfast buffet. My hotel room is WAY too small. Its 13.3 square meters. I did not really check the size of the room when I was booking. Anyway the hotel is near the places I need to go to in Ginza. Though the hotel itself has the vibe of being a little on the older side, there is some construction beside it that may be an extension of this hotel. So a lot of things to look forward to with regards to this hotel. But all in all I'm happy with my stay in spite of the size of the room and bathroom. Though the rate can be friendlier like other hotels in the area, the location is quite convenient. The hotel staff was quite helpful and knowledgeable of English. This makes up for everything that the hotel lacks. Kudos to the people!
Stayed 6 nights in Sep 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Sep 17, 2019
Thank you for your staying with us. Even through we have troubled you,thank you for your kind words. We are glad hear to that. We will do our best for your satisfaction. We look forward to welcoming you again.

10/10 Excellent

Benjamin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Sep 17, 2019
Thank you for staying with us. We appreciate for your feedback. We look forward to welcoming you again.

8/10 Good

Yuh Huei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Sep 17, 2019
Thank you for staying with us. We appreciate for your feedback. We look forward to welcoming you again.

8/10 Good

Rehana

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Aug 28, 2019
Thank you for staying with us. We appreciate for your feedback. We look forward to welcoming you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Aug 16, 2019
Thank you for staying with us. We appreciate for your feedback. We look forward to welcoming you again.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The high level of customer service. Lobby seats and also decor
Stayed 2 nights in Aug 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Aug 16, 2019
Thank you for staying with us. It is honor to be able to have you say such a thing. We look forward to welcoming you again.

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Aug 9, 2019
Thank you for saying with us. We appreciate for your feedback. We look forward to welcoming you again.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, good service, WiFi and breakfast were nice. Not sure why Marriott pricing is so outrageous compared to Expedia!
Stayed 1 night in Jul 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Aug 5, 2019
Thank you for staying with us. It is such honor to be able to have you say such a thing. We look forward to welcoming you again.

10/10 Excellent

Felix, Tokyo Ginza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and food were exceptional, the location had easy access to transportation and shopping venues.
Stayed 2 nights in Jul 2019
Response from Courtyard Marriott Tokyo Ginza​ Hotel on Jul 29, 2019
Thank you very much for staying with us. We look forward to seeing you again. Thank you and best regards, Courtyard Marriott Tokyo Ginza​ Hotel

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Jul 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Jul 26, 2019
Thank you for staying with us. Sorry for inconvenience.We hope that we can serve better next time. We appreciate for your feedback.

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vijay168
I have only good things to say about our stay at Courtyard Marriott at Ginza. The only improvement would be a bar with better bar food (little tasty bites).
Stayed 4 nights in Jul 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Jul 16, 2019
Thank you for staying with us. We appreciate for your feedback. I look forward to welcoming you again.

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Jul 14, 2019
Thank you for staying with us. We appreciate for your feedback. I look forward to welcoming you again.

10/10 Excellent

Wenjie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Jul 14, 2019
Thank you for staying with us. We appreciate for your feedback. I hope to welcoming you again.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Ginza. Close to shopping and great restaurants!
Stayed 3 nights in Jul 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Jul 14, 2019
Thank you for staying with us. We appreciate for your feedback. I look forward to welcoming you again.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet is fabulous. Staff is friendly and helpful.
Stayed 3 nights in Jun 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Jun 26, 2019
Thank you for staying with us. We appreciate for your feedback. We look forward to welcoming you again.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, including the buffet breakfast.
Stayed 4 nights in Jun 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Jun 25, 2019
Thank you for staying with us. We appreciate for your feedback. We look forward to welcoming you.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The room I was given was tiny. I compared it to a colleague's room, which ws twice as large.
Stayed 2 nights in Jun 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Jun 23, 2019
Thank you for staying with us. We are sorry for the inconvenience.

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Jul 14, 2019
Thank you foe staying with us. We appreciate for your feedback.

10/10 Excellent

Davin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Jul 14, 2019
Thank you for staying with us. We appreciate for your feedback. I hope to welcome you again.

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Apart from the staff, who were very accommodating, I felt the property is in desperate need of a refurbishment. My first room was 11sqm, for JPY24000/night! I asked to change and was charged JPY5000/night extra which I paid because there was just no room. My room was 21sq meter which was a better size. But because it was so old, it felt dirty and the plugs were exposed behind the bedhead and didn't work. There is no USB port in the room or the TV, so I had to go buy an adapter.
Stayed 2 nights in May 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Jun 23, 2019
Thank you for staying with us. We are sorry for these inconvenience during your stay.

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Jul 14, 2019
Thank you for staying with us. We appreciate for your feedback. I look forward to seeing you again.

10/10 Excellent

Korbchol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely come back again
We arrived at the hotel about 4 hours before check-in time. So we left our baggages at the concierge and went out for lunch and some shopping. When we returned, all our six baggages had already been sent to our rooms. That exceeded our expections! Great services. Great hospitality. Good service mind.
Stayed 5 nights in May 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Jun 23, 2019
Thank you for staying with us. We appreciate for your kind feedback! We look forward to welcoming you again.

10/10 Excellent

Joe, Pyeongtaek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Marriott hotel gave my family a great experience and location. The staff were always willing to help which made our stay that much more relaxing and enjoyable. The only negative I have is the bathroom worked out but was a bit tight in comparison to other Marriotts.
Stayed 5 nights in May 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Jun 23, 2019
Thank you for staying with us. We appreciate for your feedback. We are sorry for the inconvenience about bath room. We look forward to welcoming you again.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Jul 14, 2019
Thank you for staying with us. We appreciate for your feedback. I hope to seeing you again.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Courtyard Marriott Tokyo Ginza Hotel on Jul 14, 2019
Thank you for staying with us. We appreciate for your feedback. I look forward to welcoming you again.

10/10 Excellent

Verified traveler

Stayed 4 nights in May 2019