Ratings based on 61 Verified Reviews

3.6 out of 5
75% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

I would stay again!

Posted Nov 20, 2016 on Hotels
Hotel staffs were friendly and nice. Small kitchenette and kitchenware rental service were helpful.
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Thank you very much for staying with us. We are very glad to you can spend it comfortably We look forward to seeing you again.Thank you.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to Sugamo Station,safe and quiet area.

Posted Jan 9, 2016
Pros: Location, toiletries provided, friendly staff who also provided me with a simple but accurate weighing scale to check my luggage (phew)!
Cons: AC instructions could be in english! It would also be great if there were more English tv channels (CNN was the only one). Rubbish needs to be emptied
Location: Shops, food,
The hotel is a simple place and easy to get to from Sugamo Station (JR), along with the subway/metro that also runs there. It is close to another JR station Otsukaekimae Station should you need it... 700m away. For the price and location it is quite a good buy.
5 out of 5
by Yunyan from Michigan

Good location and service

Posted Dec 19, 2015 on Hotels
Very good location,just 7 minutes walking to the subway station. Nice neighborhood with nice temple and local market.Excellent service.I would like to stay there again next time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Very nice hotel for the price, convenient location

Posted Aug 20, 2015
We stayed here for 5 nights on holiday in Tokyo. The walk to the station is straightforward and short. The staff are excellent, one in particular Humi (sp?) spent a long time helping me organise a tour I wished to go on. The tour operators could only be contacted in Japanese.
Comment from Hotel Management
Aug 30, 2015 by Reception Fumi Matsuue, Hotel Management
Thank you very much for staying with us. Did you enjoy the tour? When you checked out ,I was not here but I got your message and flowers. Thank you so much!! We look forward to seeing you again. Please do a wonderful trip from now on.
4 out of 5
by Gilbert

Simple, Convenient, and Comfortable.

Posted Jul 14, 2012 on Hotels
The hotel was near a lot of shops, restaurants, and even a supermarket. Just a few minutes walk, around a nice neighborhood. The room although small, was comfortable and clean. It had complete amenities like a mini ref, soap,shampoo,toilet paper, towel, toothbrush,toothpaste, razor, slippers, kettle, and an induction cooker ( like what they use in cooking hotpots). They won't clean your room or change your towel or sheets unless you specifically ask them to. So you also have the option of getting a lot of privacy.
Comment from Hotel Management
Jul 11, 2015 by Flexstay inn Sugamo, Hotel Management
Thank you very much for staying with us. Did you enjoy your stay? There is no house keeping service but you can change the new towel and amenities. Thank you for your understanding. If you come to Tokyo again please stay our hotel. We look forward to seeing you. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 17, 2017
Nice hotel Nice room Nice staff Nice laundry Nice ciean Nice quiet Nice drink machine.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 3, 2017
Nice Room. Nice Staff. Nice Room Laundry.Nice nice nice
Comment from Hotel Management
Sep 10, 2017 by Front Staff, Hotel Management
Thank you for staying at Felxstay inn Sugamo. You seemed satisfied, we are very pleased. Did you enjoy stay in Tokyo? We are waiting for you to come again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Taiwan

More of less is enough

Posted Aug 19, 2017
Staying here is similar to renting an apartment. They provide all basic amenities (plug in hot plate, dishes, utensils) plus AC, WIFI, private bathroom. There is no room cleaning service but they do provide an instructional pamphlet which is very clear on what services they provide. They even had a scale to weight my bags before we went to the airport. the only draw back was garbage disposal was not explained clearly. i liked it but if your expecting a lot of service you'll be disappointed. The photos from the website look exactly like the room.
Comment from Hotel Management
Aug 22, 2017 by フレックステイイン巣鴨 フロント, Hotel Management
Thank you very much for staying with us. We are very glad to you can spend it comfortably. Did you enjoy your stay in Tokyo? We look forward to seeing you again.Best regards.
1 out of 5
by itaru

This traveler left a rating score only Posted Jun 21, 2017 on Hotels
3 out of 5
by A verified traveler

Posted Jun 4, 2017
ひとり旅にはちょうどよい。 静かで快適でした。 ただ、地下だったため、 電波状況が良くないかったのが 残念なところでした。
Comment from Hotel Management
Jun 15, 2017 by フレックステイイン巣鴨 フロント, Hotel Management
この度はフレックステイイン巣鴨をご利用頂きまして、誠にありがとうございます。 快適にお過ごし頂けたのであれば、私共も大変嬉しく存じます。 電波状況に関しましては、誠に申し訳ございませんが 地下1階と、1階の部屋はドコモ以外の携帯電話の電波が入り難くなっております。 その分、上層階よりも若干リーズナブルな金額設定で販売をしておりますので お客さまのご予定やご都合等にあわせまして、自由にお選びいただければと存じます。 またのお越しを、スタッフ一同心よりお待ちしております。