Ratings based on 228 Verified Reviews

4.7 out of 5
95% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by Ian from Wisconsin

Posted Aug 27, 2016 on Hotels
The Four Seasons staff were very friendly and helpful. The rooms are spacious and the bed is comfortable.
2 out of 5
by A verified traveler

not for tourists...

Posted Aug 8, 2016
Pros: not impressed, stayed at and have dined at many four seasons, this place not on par the restaurant however was delicious and what you would expect
Cons: knowledge and disclosure
Location: location was where we wanted to be by the trains and ginza, the shangri la is more of what we expected, place with view and amazing lobby/lounge
hotel caters to business people only, concierge not that informed about the area or restaurants. Booked us at only places that are $150-$200 per person meals without alcohol. Felt we were taken advantage of, left restaurants hungry and unsatisfied. We then had to find and do all the research on our own, thankfully we were resourceful. The lobby was like a kiosk in the back of an office building with no lounge or bar area with the exception of the restaurant on the 7th floor, really no place to hang out other than your room with no view. our toilet flusher fell off the first night and they compensated us 30% discount for 1st night. staff was nice as to be expected anywhere in tokyo but not knowledgeable at all about places to go and had information inaccurate for example they said the famous fish market opened at 9:00am when it didn't open until 10:00am, the imperial palace tour was at 10am when it was actually at 9am and wasn't open on the day we went, which they should have known which wasted our mornings on 2 occasions due to lack of concierge expereince. We went to a recommend four season made reservation that had no prices you had to point to what you wanted. we were the only folks in the restaurant & ordered 3 small sticks of beef, 1 stick of red snapper, 10 pieces of standard sashimi and some vegetables the bill $350, went home starving and totally taken advantage of by the hotel and restaurant. Tokyo is a major city, we expected much more from four seasons...
Comment from Hotel Management
Aug 15, 2016 by Takuya Kishi, Hotel Manager, Hotel Management
Thank you very much for your recent stay with us and I appreciate taking your precious time to give us your feed back. Please accept our sincere apology for the inconveniences you may have experienced in respect to our service and the defect in toilet flusher. We feel honored by your comments and we will do our very best to continue to meet your expectation upon your future visit. Your continued patronage and suggestions are a vital part of our growth and we really appreciate your feedback. We, all the staffs at Four Seasons Hotel Tokyo at Marunouchi are very much looking forward welcoming you back soon on your next visit to Tokyo.
5 out of 5
by Tony

This traveler left a rating score only Posted Jul 17, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Best Hotel in Tokyo!

Posted Jul 15, 2016
Location: Easy walk to Ginza, imperial palace, and many other sites...
Most wonderful staff! Just a delight to stay at this hotel! Absolutely great vacation! Very thoughtful...last day of my visit was my birthday.. They send up a pastry with the words happy birthday BUT THE MOST THOUGHTFUL GIFT WAS A CARD SIGNED BY THE INDIVIDUAL STAFF! Highly recommend this hotel and its great location.. Close to Japan's extensive mass transit system...Tokyo Station..
Comment from Hotel Management
Jul 19, 2016 by Takuya Kishi, Hotel Manager, Hotel Management
Dear cecelia-sama, thank you for your stay with us and taking time to write your feedback. We are all happy to know that you liked our service. We look forward to welcoming you back in the not too distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Best staff ever!!

Posted Jun 30, 2016
The staff went above and beyond to make our stay in Tokyo as best as it could be. The gentlemen that oriented us to our room and surroundings actually took it upon himself to get us to ramen street and help us order our food. Best hotel ever!!
Comment from Hotel Management
Jul 1, 2016 by Takuya Kishi, Hotel Manager, Hotel Management
Dear Mike-sama, thank you for your stay with us and taking time to write your feedback. We are all happy to know that you liked our service! We look forward to welcoming you back in the not too distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

World class hotel near Tokyo Station

Posted Jun 20, 2016
We were totally delighted with our stay at the the Four Seasons Marunouchi. The staff was incredibly friendly, professional, helpful and attentive. We loved the smaller size, the meticulous condition and the location of this hotel. We were concerned prior to arrival about any language barriers as we do not speak Japanese but we had no issues at all in the hotel. We used the hotel's airport greeting service and I highly recommend it as the train system in Japan was not intuitive to a foreigner. In short, we were thrilled with this hotel and the world class service. I would not change a thing!
Comment from Hotel Management
Jun 21, 2016 by Takuya Kishi, Hotel Manager, Hotel Management
Dear Debbie-sama, thank you for your stay with us and taking time to write your feedback. We are all happy to know that you liked our service and location. We look forward to welcoming you back in the not too distant future.
5 out of 5
Recommended
for Families
by A verified traveler from Los Angeles, CA

Great experience

Posted Jun 16, 2016
This hotel is incredible, and is what I would consider a true 5-star hotel and experience. The service was beyond expectations, the rooms were very clean (and I have high standards to claim this), and the room/comfort was great. Of course, it is expensive but you are getting a lot for the money. In the US you can pay for a 5-star hotel and not get anything near the level of facilities, services, and cleanliness of this hotel (or really any Japanese hotel we stayed in on our trip). As other reviewers mentioned, the hotel staff even carried our bags to the Narita express platform at the station (a pretty involved walk). We also had 2 younger children with us, and we were pleasantly surprised that a hotel that seems to be primarily geared toward business travelers was setup very well for children. They left treats in the room for the kids, had a couple of activities for the kids to do that they loved (e.g., the hotel provided a template/letter for our kids to write to the general manager's daughter and tell her about what they had done in their visit to Japan), had movies for kids available for check-out at the front desk (for free), and were generally very accommodating to the kids in general. I highly recommend this hotel!!!
Comment from Hotel Management
Jun 17, 2016 by Takuya Kishi, Hotel Manager, Hotel Management
Dear Eric-sama, thank you very much for your stay with us and taking time to write your feedback. We are all happy to know that you liked our service. We look forward to welcoming you back in the not too distant future.
5 out of 5
by German from Miami Beach

Rolled Out the Welcome Mat

Posted Jun 7, 2016 on Hotels
The Concierge staff was extremely helpful! During our recent stay at Four Seasons Palm Beach, we mentioned we would be visiting Four Season Tokyo. The staff at Palm Beach introduced us via email to the concierge in Tokyo. From that point they offered assistance with restaurant reservations, tour guides, transportation, bullet train tickets, and suggestions where to visit. By the time we arrived, we felt so welcomed and relaxed that so much had been planned! All confirmations were handed to us upon our arrival. The courtesy of the entire staff was so genuine!
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Posted Jun 2, 2016
Great location next to Tokyo station, best service ever
Comment from Hotel Management
Jun 6, 2016 by Takuya Kishi, Hotel Manager, Hotel Management
Dear Sir/Madam, thank you for your stay with us and taking time to write your feedback. We are all happy to know that you liked our service and location. We look forward to welcoming you back in the not too distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Amazing location, great staff

Posted May 28, 2016
This hotel had the perfect location for us. It is on top of Tokyo station to take any transport you need; you can also walk to some of the city's attractions like Imperial Palace, Ginza area, Tsukiji market... I do not think the staff could have done anything else to help us and make our stay even more special. We were picked up from Shinkansen in Tokyo station, walked with us on our departure to Narita Express, gave us great restaurant recommendations and maps. We have loved Japan, its people, culture and, specially, it's gastronomy. Thank you for an unforgettable experience!
Comment from Hotel Management
May 30, 2016 by Takuya Kishi, Hotel Manager, Hotel Management
Dear Maria-sama, thank you for your stay with us and taking time to write your feedback. We are all happy to know that you liked our guest services. We look forward to welcoming you back in the not too distant future.