City view from property

Reviews of Four Seasons Hotel Tokyo at Marunouchi

5 out of 5
Four Seasons Hotel Tokyo at Marunouchi
1-11-1 Marunouchi, Chiyoda-ku, Tokyo, Tokyo-to

Reviews

9.4

Exceptional

Rating 10 - Excellent. 308 out of 384 reviews" "
Rating 8 - Good. 48 out of 384 reviews" "
Rating 6 - Okay. 13 out of 384 reviews" "
Rating 4 - Poor. 8 out of 384 reviews" "
Rating 2 - Terrible. 7 out of 384 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Min

Liked: Amenities, property conditions & facilities
Business district but close to ginza
Stayed 3 nights in Feb 2024
Response from Four Seasons Hotel Tokyo at Marunouchi on Mar 10, 2024
Dear Min, Thank you for choosing Four Seasons Hotel Tokyo at Marunouchi, and for taking the time to leave a review. We are happy to hear that our location near Ginza was convenient for you! We hope to welcome you back again.Warm regards, Jens Wycisk General Manager Four Seasons Hotel Tokyo at Marunouchi

8/10 Good

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was impeccable...perfect in every way. Location is great, very close to Tokyo Station. The rooms are very good, although not quite up to the standard of what I would consider 5 Star. We were very happy with our stay, and I would probably give 5 stars if the price wasn't quite as high. You are paying for the Four Seasons name, and there are other 5 Star hotels in Tokyo that are not only a better value, but a better overall experience. Thank you to the staff, who could not have been more welcoming, more accommodating, and more helpful during our stay. Well done.
Stayed 1 night in Feb 2024
Response from Four Seasons Hotel Tokyo at Marunouchi on Feb 26, 2024
Dear Brandon,Thank you for taking the time to share your feedback following your recent stay at Four Seasons Hotel Tokyo at Marunouchi. We are delighted to hear that you found our service impeccable and our location convenient for your needs.While we are pleased that you enjoyed your overall stay, we regret to learn that you found our room standards slightly below your expectations for a five-star experience. We will review your comments with our team to continuously improve the quality of our accommodations.Once again, thank you for choosing to stay with us and for recognizing the efforts of our dedicated staff. We look forward to welcoming you back again soon. Warm regards,Jens WyciskGeneral ManagerFour Seasons Hotel Tokyo at Marunouchi

10/10 Excellent

Galit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed and good room accommodation
Stayed 3 nights in Feb 2024
Response from Four Seasons Hotel Tokyo at Marunouchi on Feb 14, 2024
Dear Galit, Thank you for choosing Four Seasons Hotel Tokyo at Marunouchi, I am delighted to hear that you enjoyed your stay with us. We look forward to welcoming you again on your next visit.Warm regards,Jens Wycisk General Manager Four Seasons Hotel Tokyo at Marunouchi

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Four Seasons Hotel Tokyo at Marunouchi on Jan 17, 2024
Dear Christopher, Thank you very much for choosing Four Seasons Hotel Tokyo at Marunouchi. Also, thank you very much for taking the time out of your busy schedule to leave a review on Google. We're looking forward to your next visit. Warm regards,Jens Wycisk General Manager Four Seasons Hotel Tokyo at Marunouchi

4/10 Poor

Ognian

Stayed 6 nights in Dec 2023
Response from Four Seasons Hotel Tokyo at Marunouchi on Jan 5, 2024
Dear Ognian,I hope this message finds you well. I am Jens Wycisk, the General Manager of Four Seasons Hotel Tokyo at Marunouchi. First and foremost, thank you for taking the time to share your feedback regarding your recent stay with us.\I want to express my apologies for any shortcomings you experienced during your time at our hotel. Our primary goal is to provide an exceptional and memorable experience for all our guests, and it appears that we fell short of meeting your expectations on this occasion.If you have any additional details or specific concerns you would like to share, please feel free to contact our Guest Relations team. We hope to thoroughly address any issues and regain your confidence in our service.Once again, thank you for your feedback. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Warm regards,Jens WyciskGeneral ManagerFour Seasons Hotel Tokyo at Marunouchi

10/10 Excellent

Jack

Stayed 1 night in Dec 2023
Response from Four Seasons Hotel Tokyo at Marunouchi on Jan 5, 2024
Dear Jack, Thank you very much for choosing Four Seasons Hotel Tokyo at Marunouchi this time, and for leaving a lovely review. We hope to welcome you back soon. Warm regards, Jens Wycisk General Manager Four Seasons Hotel Tokyo at Marunouchi

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Amazing stay with my family. Roomy and clean and the service was top notch. Would stay again.
Stayed 4 nights in Dec 2023
Response from Four Seasons Hotel Tokyo at Marunouchi on Dec 29, 2023
Dear David,Thank you so much for taking the time to share your feedback about your recent stay. I am thrilled to hear that you and your family had an amazing experience with us.We look forward to the opportunity of welcoming you and your family back to our boutique hotel in the heart of Tokyo. If there's anything specific you would like during your next visit, please feel free to let us know in advance so that we can make your stay even more special.Once again, thank you for choosing to stay with us.Warm regards,Jens WyciskGeneral ManagerFour Seasons Hotel Tokyo at Marunouchi

8/10 Good

Elisabetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Four Seasons Hotel Tokyo at Marunouchi on Dec 29, 2023
Dear Elisabetta, Thank you very much for choosing Four Seasons Hotel Tokyo at Marunouchi. Also, thank you very much for taking the time out of your busy schedule to leave a kind review. We look forward to having you again, and wishing you a lovely holiday season. Jens Wycisk General Manager Four Seasons Hotel Tokyo at Marunouchi

10/10 Excellent

Marwan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff and terrific service
Stayed 3 nights in Nov 2023
Response from Four Seasons Hotel Tokyo at Marunouchi on Nov 10, 2023
Dear Marwan,Thank you so much for taking the time to share your wonderful feedback about your recent stay at Four Seasons Hotel Tokyo at Marunouchi. I am thrilled to hear that you enjoyed our great location, friendly staff, and terrific service.Our team works hard to create a warm and welcoming atmosphere for our guests, and it's always rewarding to hear when we've succeeded in making a positive impression. I will be sure to pass along your compliments to our dedicated staff members who contributed to making your stay memorable.Thank you again for choosing to stay with us, and we hope to have the pleasure of hosting you again soon. Should you have any special requests or preferences for your next stay, please don't hesitate to reach out to us directly.Warm regards,Jens WyciskGeneral ManagerFour Seasons Hotel Tokyo at Marunouchi

10/10 Excellent

Niyazi, CLIFTON

Stayed 3 nights in Sep 2023
Response from Jens Wycisk, General Manager on Sep 29, 2023
Hi Niyazi, Thank you for staying at Four Seasons Hotel Tokyo at Marunouchi. Thrilled to see your shining rating. Hope to welcome you again soon. Warm regards,

10/10 Excellent

Joanne

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Amenities
Awesomeness
Stayed 6 nights in Aug 2023
Response from Jens Wycisk, General Manager on Sep 29, 2023
Hi Joanne, Thank you for staying at Four Seasons Hotel Tokyo at Marunouchi. Thrilled to see your shining rating. Hope to welcome you again soon. Warm regards,

10/10 Excellent

Anna Jung Min

Stayed 3 nights in Aug 2023
Response from Jens Wycisk, General Manager on Sep 29, 2023
Hi Anna Jung Min, Thank you for staying at Four Seasons Hotel Tokyo at Marunouchi. Thrilled to see your shining rating. Hope to welcome you again soon. Warm regards,

10/10 Excellent

Sonia, Montreal

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 8 nights as a family of 2 adults and 2 kids under the age of 6. The location is great as it gives easy access to many restaurants, shops and transportation within a 3 year-old’s walking distance. The staff were all very courteous and helpful. They helped us ship a suit case to our next destination and even allowed us to store a suit case at the hotel for 5 days after checkout. The rooms were absolutely fantastic. They are spacious with plenty of storage space and are immaculate. The beds are comfortable. The bathroom is large as well and the kids really enjoyed taking baths. The hotel pays a lot of attention to details, especially to accommodate the kids. They offered bath toys, personalized welcome snacks, kids’ bathrobes, origami paper and other children’s activities. Our kids were sad to leave this hotel. Overall, I would definitely give this hotel 5 stars and I hope to return in the near future.
Stayed 8 nights in Jul 2023
Response from Jens Wycisk, General Manager on Sep 29, 2023
Dear Sonia,Thank you for sharing your wonderful experience at the Four Seasons Hotel Tokyo at Marunouchi. It was a pleasure to have you and your family as our guests for 8 nights, and we are delighted to hear that you had such a memorable stay.Our central location indeed provides convenient access to various restaurants, shops, and transportation options, which we believe is perfect for families with young children. We're pleased to know that our staff's courteous and helpful service left a positive impression on you. Assisting you with shipping a suitcase to your next destination and offering luggage storage after checkout are just a few examples of our commitment to guest satisfaction.It's fantastic to hear that you found our rooms spacious, well-appointed, and immaculate. Comfortable beds and a spacious bathroom are essential for a relaxing stay, especially when traveling with children. We take pride in paying attention to the details, especially when it comes to accommodating our younger guests. Providing bath toys, personalized welcome snacks, kids' bathrobes, origami paper, and other children's activities is our way of ensuring a memorable stay for families.We understand that children's happiness is essential to a family vacation, and we are thrilled that your kids enjoyed their time with us. We hope to welcome your family back to our hotel in the near future. It would be our pleasure to continue providing you with a five-star experience that exceeds your expectations.Once again, thank you for your kind words and for choosing the Four Seasons Hotel Tokyo at Marunouchi for your family's stay. If you have any special requests or preferences for your next visit, please feel free to let us know in advance, and we will be happy to assist.Warm regards,

10/10 Excellent

Xiaojun

Traveled with family
Everything is so good
Stayed 3 nights in Jul 2023

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, helpful, and easy to communicate with.
Stayed 3 nights in May 2023

4/10 Poor

Sang

Stayed 1 night in Jan 2023
Response from Four Seasons Hotel Tokyo at Marunouchi on Mar 9, 2023
Dear Sang sama,Thank you very much for choosing to stay with us during your visit to Tokyo. I am very sorry that we did not meet your expectations and we will share with our team members. I look forward to another chance to welcome you back to our little hotel in the center of Tokyo in the future. Once again, thank you and domo arigato gozaimasu.

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Four Seasons Hotel Tokyo at Marunouchi on Mar 9, 2023
Dear Angelina sama,Warmest Greetings from Four Seasons Hotel Tokyo at Marunouchi. Thank you for your recent stay with us and taking time to share your experience with us. I am very happy to note that you enjoyed your stay with us and we will definetely share your feedback with our team. We look forward to your return visit to Tokyo and our little hotel in the center of Tokyo in the not too distant future. Once again, thank you and domo arigato gozaimasu.

8/10 Good

Liliana

10/10 Excellent

Lester

Stayed 3 nights in Jul 2022

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

10/10 Excellent

Trista

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Rene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and accommodations. Staff was especially helpful and attentive. Recommend. Easy access to Tokyo Station.
Stayed 1 night in Apr 2022
Response from Four Seasons Hotel Tokyo at Marunouchi on Jun 13, 2022
Warmest Greetings from Four Seasons Hotel Tokyo at Marunouchi. Thank you very much for your feedback for your stay and my sincerest apologies for the late response. We are really happy to hear that you have enjoyed your stay with us and we look forward to welcoming you here back again soon.

10/10 Excellent

Christinia, Pikeville

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
There is not enough great things we can say about this Hotel!! The staff were absolutely amazing!! I have never had such amazing customer service until this hotel. They were very attentive to ever need or want we asked for. Going out of their way to book anything we were interested in seeing or setting reservations. Breakfast was always amazing. Room was very clean and spacious. We were so spoiled by everyone, we hated to leave. We look forward to coming back and staying at this hotel again.
Stayed 4 nights in Mar 2022
Response from Four Seasons Hotel Tokyo at Marunouchi on Mar 30, 2022
Dear Ms. Christina, Warmest Greetings from Four Seasons Hotel Tokyo at Marunouchi! Thank you so much for choosing to stay with us during your stay and for your lovely comments as well. We are delighted to hear that you have enjoyed your stay with us and we all look forward to welcoming you back here again at Four Seasons Hotel Tokyo at Marunouchi.

10/10 Excellent

Karina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely stunning! The room was huge and the bathroom so luxurious!
Stayed 1 night in Mar 2022
Response from Four Seasons Hotel Tokyo at Marunouchi on Mar 30, 2022
Dear Ms. Karina, Warmest Greetings from Four Seasons Hotel Tokyo at Marunouchi. Thank you very much for your comment and we are happy to hear that you enjoyed the bathrooms facility at our hotel. We look forward to welcoming you here again soon!

10/10 Excellent

Kazuya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the bet hotel I ever stayed in my life. Best service, perfect service, everything perfect.
Stayed 1 night in Feb 2022
Response from Four Seasons Hotel Tokyo at Marunouchi on Feb 21, 2022
Dear Mr. Kazuya, Warmest Greetings from Four Seasons Hotel Tokyo at Marunouchi. Thank you very much for choosing to stay with us and we are very happy to hear that you have enjoyed your staycation with us. We look forward to welcoming you here again.

10/10 Excellent

Mika

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful modern hotel in the heart of Tokyo
Staff friendly and helpful, hotel is conveniently located In the heart of the city and has a great view of the TYO station, beautiful modern decor, thoroughly enjoyed my stay. Highly recommended.
Stayed 1 night in Aug 2020
Response from Reservations on Aug 29, 2020
Thank you very much for sharing the experience of your stay with us at Four Seasons Hotel Tokyo at Marunouchi. We look forward to your future visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020

10/10 Excellent

Vic

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service
Amazing service, carried our luggage and helped us with the train station, highly recommend!
Stayed 3 nights in Jan 2020
Response from Four Seasons Hotel Tokyo at Marunouchi on Mar 3, 2020
Dear Vic sama, Thank you for your stay with us and taking time to write your feedback. We are all happy to know that you liked our service. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and we had a very comfortable stay.
Stayed 15 nights in Dec 2019
Response from Takuya Kishi, General Manager on Dec 24, 2019
Thank you for staying with us. We are very happy to know that you liked our service. We very much look forward to welcoming you back in near future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located next to Tokyo Station. With a 5 mins walk, there is a huge underground shopping area with lots of shops and restaurants. My son loves anime and happy to find a “Jump Shop” in the underground shopping area there. The hotel is 1@ mins walks away from Ginza too!
Stayed 6 nights in Dec 2019
Response from Takuya Kishi, General Manager on Dec 24, 2019
Thank you for your stay with us and taking time to write your feedback. We are all happy to know that you liked our service and location. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon experience
Incredible experience staying at the Four Seasons. Service was top notch - we were picked up at Tokyo Station, and walked directly to the hotel. Staff went above and beyond to make sure our stay was special for our honeymoon...and the breakfast buffet was fantastic! Hotel has a ‘boutique’ feel compared to a larger property, which we really liked.
Stayed 4 nights in Dec 2019

10/10 Excellent

Chaudhry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 6 nights in Sep 2019

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Customer Service
Love this hotel and its location in the city. It had been 13 years since our last visit and they still had notes on us and that I like mint tea on arrival to help ease my tummy after travel. They also sent one of the staff with us to the train station to get our tickets and took us right to the tracks where we needed to be...Fabulous customer service!
Stayed 1 night in Sep 2019

10/10 Excellent

Lee, Hong Kong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is relatively less eye-catching, without a fancy and huge lobby it is quite hidden in a commercial building. The location is perfect only few minutes away from Tokyo station. Lots of restaurant from the underground street and Ginza, which is few minutes walk away. The hotel room is not huge, but very comfortable. Staff are very polite, friendly, patience and helpful, probably one of the best services I've ever had. The deposit was 50,000 yen which is quite a lot, and the bath tube drainage cover was stuck on my last night, which is some drawbacks.
Stayed 4 nights in Aug 2019
Response from Takuya Kishi, General Manager on Aug 23, 2019
Dear Lee-sama, thank you for your stay with us and taking time to write your feedback. We are all happy to know that you liked our service and location. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

Ron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean and located steps from the Tokyo station. The staff are very friendly and helpful. They go out of the way to insure you get to and from the station.
Stayed 4 nights in Aug 2019
Response from Takuya Kishi, General Manager on Aug 14, 2019
Dear Ron-sama, thank you for your stay with us and taking time to write your feedback. We are all happy to know that you liked our service and location. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

Ms.D, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about it. This is my 3rd summer straight staying at the Four Seasons-Marunouchi property and have even stayed there twice, during the same vaction trip in the past, both at the beginning and at the end of my trip. The Four Seasons staff is exceptional and I love the rooms as they're very cozy and this last one I had was very big at 700 square feet/ 65 square meters and with a living room. I also like that the building is low-rise and also located a 5-minute walk from Tokyo Station which is VERY important to me.
Stayed 4 nights in Jul 2019
Response from Takuya Kishi, General Manager on Jul 29, 2019
Dear Ms. D, thank you for your continued patronage and taking time to write your feedback. We are all happy to know that you enjoyed your stay with us this time as well. We look forward to welcoming you back again soon!

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. The staff is excellent. They help you to get around the Tokyo or Kyoto. Amusing location. Very close to tours in a walking distance. Definitely I will come back.
Stayed 6 nights in Jun 2019
Response from Takuya Kishi, Hotel Manager on Jul 2, 2019
Thank you for your stay with us and taking time to write your feedback. We are all happy to know that you liked our service and location. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Six-star hotel with a seven-star service
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
This is a high priced and luxury class hotel sure, but what makes the difference is the genuine personal service and the heart of hospitality you find there with the staff. For a solo traveler this matters a lot and its easy to make friends there who remember you and look after you. The rooms are well appointed and the beds are also extremely comfortable making it easy to relax and genuinely feel welcome. I personally wouldn't stay anywhere else.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location walking distance from Gion and the shopping areas. Very pretty property and outstanding service. Me and the family loved it.
Stayed 2 nights in Mar 2019
Response from Takuya Kishi, Hotel Manager on Apr 5, 2019
Thank you for your stay with us and taking time to write your feedback. We are all happy to know that you liked our service and location. We look forward to welcoming you back in the not too distant future.

6/10 Okay

CESAR

Disliked: Room comfort
Not what we expected !
Lobby was not acceptable for a Four Seasons. Will not stay here again.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm so glad we choose to stay here. We traveled with our 5 month old daughter, so naturally was stressed about the trip. The staff went above and beyond making our trip so much easier. From the platform greeting, in room check in to providing all the baby diaper bathtub in our room, they made our otherwise stressful stay so enjoyable. We really felt having a home in Tokyo and looking forward to go back every night. I have to say they really lived up to the four season expectation. We couldn't have asked for more. Thank you!
Stayed 2 nights in Mar 2019
Response from Takuya Kishi, Hotel Manager on Mar 19, 2019
Thank you for your stay with us and taking time to write your feedback. We are all happy to know that you liked our service. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of the most enjoyable experiences in any hotel anywhere in the world. The staff is simply extraordinary. The facilities, rooms, beds, linens, literally all as good as any luxury hotel in the world.
Stayed 4 nights in Mar 2019
Response from Takuya Kishi, Hotel Manager on Mar 11, 2019
Thank you for your stay with us and taking time to write your feedback. We are all happy to know that you liked our service! We look forward to welcoming you back in the not too distant future.

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Over priced, room was side on to the railway tracks which were busy a night, hotel seriously out of date and needs a refurbishment.
Stayed 1 night in Mar 2019
Response from Takuya Kishi, Hotel Manager on Mar 6, 2019
Thank you for your stay with us and taking time to review us. Please accept my sincerest apologies for not being able to meet your expectations. Once again, thank you and domo arigato gozaimashita.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019