Posted Jun 16, 2016
This hotel is incredible, and is what I would consider a true 5-star hotel and experience. The service was beyond expectations, the rooms were very clean (and I have high standards to claim this), and the room/comfort was great. Of course, it is expensive but you are getting a lot for the money. In the US you can pay for a 5-star hotel and not get anything near the level of facilities, services, and cleanliness of this hotel (or really any Japanese hotel we stayed in on our trip).
As other reviewers mentioned, the hotel staff even carried our bags to the Narita express platform at the station (a pretty involved walk).
We also had 2 younger children with us, and we were pleasantly surprised that a hotel that seems to be primarily geared toward business travelers was setup very well for children. They left treats in the room for the kids, had a couple of activities for the kids to do that they loved (e.g., the hotel provided a template/letter for our kids to write to the general manager's daughter and tell her about what they had done in their visit to Japan), had movies for kids available for check-out at the front desk (for free), and were generally very accommodating to the kids in general.
I highly recommend this hotel!!!
Comment from Hotel Management
Jun 17, 2016 by Takuya Kishi, Hotel Manager, Hotel Management
Dear Eric-sama, thank you very much for your stay with us and taking time to write your feedback. We are all happy to know that you liked our service. We look forward to welcoming you back in the not too distant future.